Michael Hohl Buick Chevrolet GMC
Customer Reviews of Michael Hohl Buick Chevrolet GMC
Silverado
byon 02/01/2023
Easy and efficient
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Silverado
byon 02/01/2023
Easy and efficient
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Overcharge rip-off delaership
byon 12/25/2017
Horrible service - horrible service manager, lie after excuse after lie.............overcharge - work not completed..............every excuse why it's not their fault.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
60,000 Major Service For My Lucerne
byon 09/24/2017
Pricey, but thorough, service to ready my 2007 Lucerne for the next 60K. My only controversial item was the broken motor mount, producing "clunks" when gas was applied or released, much like an old worn differential. In my opinion a motor mount should not fail, and if it did it should be warranted by the manufacturer. My 2007 Buick Lucerne is the finest car I have ever owned, and because I cannot buy another I must take care of the one I have.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2017 GMC Acadia Denali
byon 03/28/2017
I failed to notice that the dealer added a "Dealer Adjustment" to the sticker, and that the dealer "negotiated" from that price point. I have always negotiated a price less than MSRP; in this instance, I paid MSRP plus the "Dealer Adjustment". Basically, I paid WAY too much for the vehicle and while that is on me, it also influences my replies to the questions. No, I would not recommend this dealer but I would remind any potential buyer to follow the maxim "buyer beware". The dealer's rep certainly did me no favors.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Helpful and friendly staff
byon 07/20/2016
Went in to "just look". The salesman, Chazz, was friendly and helpful. After a ride In a truck we liked, let us take it to the store. My wife and I feel we received a good deal on a great truck. Very satisfied with our experience. This is my wife's third car she has bought from this dealer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
First bad experance.
byon 06/20/2016
I did not get the tech I requested, I was over charged.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Bad service
byon 06/16/2016
miYou had my car for over two weeks. I had to make calls to see where the progress was. Each time I had to leave a message ( really a message). To top it off I had to call back after leaving a message after 4 hours of no return call. I waited at least 2-3 hrs for returned calls each time I left a message. Once I spoke to a lady who was pissy at best and after being put on hold she said 'it's not ready' I asked her ' well how long then ' she responded in a pissy voice ' I would have to go out andask the mechanic that question' which I replied 'what were you doing the 5 minutes I was on hold'. Got no response other than I would have to wait for someone else to call me back. Mark was nice but after over two weeks I still don't have all the parts and have yet to receive a call explaining when a motor cover will be in and how they plan on getting it on. I live in incline and because of your poor management and mistake I will be again out of time and money to drive to your shop for less than quality service. Disappointed as I respected your shop. It is where I bought my vehicle and had two friends buy vehicles. I will not look to buy a vehicle here again as I like having my vehicle serviced at the place I purchase. Also why wait for 6-8 days for parts. Amazon can deliver ant product anywhere in 2 days and I hdave to wait 6-8 days and then the order is incomplete. Inexcusable. I have been asked how my service went and I know of 5 people who chose not to go to your shop die to my experience. I really wanted to be a fan but this over two week incomplete and poor communication did me in. I will say Mark was nice when I talked to him but he had nothing to wok with other that 'I am sorry'. 'Out of my control'. Sorry does not work if it is a regular tool used and out of control is a sign of poor company.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Purchase of 3500 GMC Denali
byon 05/11/2016
Purchased my 2016 GMC Denali from Michael Hohl, this my second purchase from this dealership. Both experiences were without a doubt enjoyable. My kidoos go out to Steve Brown also Ron and Dustin. Together their professionalism and knowledge made this the experience that I was refering too. Also, would like to give the service dept. headed up by Nathan and Mark a tip of the hat.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
When you want a great vehicle at a great price! Michael Hohl
byon 05/03/2016
Great people, great vehicles. I came in to view 2 new vehicle colors on the Silverado and left with an Amazing truck at an unbeatable price! They made me an offer I couldn't refuse
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Motor driver's seat adjustment
byon 04/11/2016
The service was excellent, The only thing I hope that can be changed is a call back that was stated would happen when the part came into the shop. Instead I had to call back and see how things were progressing. This seems trivial but I feel that if your going to tell me you will call, I should get the call. The main thing is that the service was great after the vehicle was dropped off. I also appreciate being picked up since I did not have a way to get to the shop. High marks for the staff after all was done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great speedy transaction
byon 03/29/2016
Awesome salesmen (Chaz and James ) and sales manager (David) provided for a seemless transaction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Exceptional experience
byon 02/10/2016
Buying my 2016 GMC 3500 was a snap at Michael Hohl Motor Company in Carson City. From sales to finance everything moved nicely and customer care and courtesy was outstanding.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Encore Servicing
byon 04/10/2015
I had my Encore's oil changed, tires rotated and they took care of my recall notice. All the above was done in the time frame they advised. I like being able to make a service appointment via email and get a confirmation the same way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Oil Service
byon 11/19/2014
I had a great experience. It was very easy with no drama. The car was ready when it was suppose to be. Easy in and easy out.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
buying a 2015 Denali
byon 10/14/2014
The buying experience was great from beginning to delivery. Everyone was pleasant, professional, and knowledgeable. Jordan was particularly helpful when she delivered the car, reviewing every button, dial, and screen with us (and there are lots of them in these new computerized vehicles). I would send family and friends to Michael Hohl and plan buy future vehicles from them as well. Overall, just a great experience!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase New Car
byon 10/07/2014
This was our 3rd car purchased from Michael Hohl in Carson City. Obviously, we have always been happy with their service. Loved our cars and trucks and they have always been so helpful with any questions and concerns. We will definitely keep buying from them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
No complaints
byon 02/08/2014
2014 GMC 3500HD truck. Good price, no pressure sales, helpful service dept. and 48 mos, 0% financing. Happy all around!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Horrible Experience!
byon 07/04/2013
Horrible experience. The service dept. initially misdiagnosed the problem then falsely accused me of creating the problem. This dealer and service department is NOT a customer advocate. They are looking out for their profit and if they don't warranty the problem they make more profit. Chevrolet ended up covering the claim under warranty, after numerous calls. The dealer NEVER offered to help me in any way. When I did pick my new vehicle up the interior was covered with greasy handprints. I had to schedule another appointment for them to clean it and they even got wrong on the first try. I will NEVER do any business with Michael Hohl Chevrolet again. The dealership looks nice and new but don't judge a book by its cover, they are not a customer-focused business. For me it will be well worth the drive to Reno Chevrolet. This is the first negative review I have written on any site. We all deserve better.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Poor DMV and Title work
byon 09/08/2008
I purchased 3 2007 pontiac vibes (all were new cars) I had to wait 6 mos to get a title for one car 6.5 months for the 2nd car. The 3rd car still has no title. The title work was done incorrectly sent to the wrong DMV office and the wrong names were used. I still don't know when we will get the title for the 3rd car. All cars were paid for in cash. Michael Holh has not offered any meaningful help. Now they are requesting a title with the wrong address on it so they can get a title that will be changed later. Completely unsatisfactory
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments