Lithia Chrysler Dodge Jeep Ram of Great Falls

by Stauna on 07/18/2018

My service was done in a timely matter and the staff was excellent

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by Rich on 07/17/2018

Service was done within a timely manner and everything was completed. Price for oil change and tire rotation was more than I expected. Overcharging

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by LuMontana on 06/06/2018

Greeted with warm smiles every time I go to Lithia. They always provide excellent customer service! Thank you!

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by Angibabi on 05/08/2018

Thanks for the great service. I was in and out in no time. Explained and showed me my why my air filter needed to be changed. Great job as always.

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by Kristopher5 on 05/01/2018

Best experience hands down and Ive bought 5 vehicles in the last 5 years from different people Abe is seriously the best

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by LDanbrook on 04/19/2018

Dan really treated us great we got a wonderful deal. Dan even helped me get my other pickup to a different location so this is the 3rd pickup we bought from Dan at Lithia in Great Falls I'm sure there will be a few more. Thanks

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by scorpion7090 on 03/21/2018

Shawn Arnold is probably the best salesman I have ever dealt with. I told him what I had and could do and he made it happen even better than what he thought. I told him what I wanted and got it he didn't pressure me or try to sell me something I didn't want. He was honest and up front and Lithia worked with me when nobody else in this town would even though they say they will. This was absolutely the best expierence buying a vehicle in my life. Thank you Shawn Arnold ad Lithia and all the staff involved in my purchase

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by Vlefever on 03/17/2018

Mike helped me find the vehicle I wanted not just what they wanted to sell. He did an awesome job with all the paperwork part of the sale. I would recommend him to anyone, he did a great job and listened to what I wanted.

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by Jeepowner12345 on 02/02/2018

Mike Kojetin was very professional. Josey Rentmiester is a great sales representative and a great asset to Lithia motors. We live in Colorado and drove to my home town of Great Falls to buy from Josey and Mike and Lithia.

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by happycust2017 on 12/31/2017

The staff has been a real improvement. I used to hate going here but they have really turned it around. They really take care of there customers. If you havent been lately you should

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by Sue_Darin on 12/20/2017

I arrived at the appointment time and my car was taken right back. I was kept informed throughout the process. The mechanic who serviced my vehicle explained everything to me thoroughly and I felt he knew best.

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by Shannaleon on 11/02/2017

Id give 0 stars if i could. Sales person knew nothing about the cars we were looking to buy he also was very unfriendly and didnt seem interested in selling any cars. Didnt offer to take us on a test drives.

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by BR95213 on 09/21/2017

The vehicle purchase was great. Shawn Arnold and Jesse did a great job getting the vehicle I wanted at a great price. The whole process went seamless!!! Thanks Again all!

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by localbusiness1 on 09/11/2017

If I could give this business zero stars I would. My family owns a local business which has spent a considerable amount of money at Lithia Dodge Great Falls. This ranges from: purchasing 4 vehicles from Lithia Dodge thus far, purchasing the bumper to bumper extended warranties that Lithia offers, having many vehicles detailed, purchasing the life-time oil changes, as well as paying for repairs on some of our fleet vehicles. Two of the Dodge trucks we own had differentials go out in them (both trucks had lifetime bumper to bumper warranties purchased from Lithia). We took them to Lithia in February. The shop manager, Bill, informed us that they were looking for a vendor to start manufacturing the differentials and there was no time frame as to when that would be. Later in February, Bill told us that they were approved to be replaced, and just waiting on parts. As my business relies on my vehicles I needed to check on them regularly. In mid-March we were told there was still no time frame. At the end of March Bill told me that he had gotten approval from the warranty company to purchase the parts from an outside vendor, he just had to find them (I later found out this was also a lie as, when I called the warranty, that request had never been submitted by Bill and therefore was never approved). By mid-April Bill said he had checked with Randy’s Ring & Pinion & all other Montana based auto parts suppliers and couldn’t find them anywhere, so the differentials would be on hold until they were located. In June Bill said Chrysler had gotten a new distributor and would ship them as soon as they were manufactured. By the end of June Bill told us they were manufactured and waiting on permission to be shipped to Lithia Dodge of Great Falls. We received the same feedback all through July & August. I also want to add that Bill told me specifically that he did not have to do business with me or honor my warranty purchased here. He told me that he could make me go to another Dodge dealer, knowing there is not another one in Great Falls. He informed me that the only reason he was doing business with me at all was because I had spent a considerable amount of money there. He told me that him and his shop guys didn’t like my attitude and that if I ever wanted to have my vehicles serviced or fixed that I needed to bring them candies, donuts, treats, and basically suck up to them and beg them to do it. I did buy them donuts twice and bring them some candies and treats. I was desperate for my work vehicles. In the beginning of September I called Randy’s Ring & Pinion and was informed that they have the differentials in stock for purchase and they had been available the whole time. In addition to all of this in February an employee of mine went to Lithia and requested a loaner vehicle. Lithia never called me and asked if I wanted this vehicle or would accept responsibility for it. I never signed any documents or contracts for this vehicle. They asked my employee to sign a blank form with only the year, make and model of the vehicle on it, so they knew who had it and where it was; the employee signed it. The jeep was returned in the end of July/ beginning of August. Last week I sent two of my managers to pick up my trucks so I could have my own mechanics fix them as I need them to run my business and am losing too much money trying to get Lithia to fix them. My managers were told that before my trucks could be released to them, Bill needed to know what we were doing about the repair costs to the loaner vehicle. The loaner vehicle was not wrecked or damaged; the repairs included: a new paint job, detailing, a new windshield, etc.. My manager informed Bill that I am not legally liable for this loaner vehicle as I never consented to it being released to me or signed any contacts r legally binding documents for it. Bill insisted that I did. My manager brought me a copy of such contract, which was filled out by multiple people in different color pens at different times. They had taken the blank one they had the employee signed for and added my name and address, with someone else’s phone number and another person’s signature. Nothing was accurate on it and I had nothing to do with this contact. I had never even seen a copy of it.

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by jandmnewsuv on 08/03/2017

I had not purchaed a new vehicle in almost 20 years. I decided to buy a SUV and it took me a while to decide on one as there are so many different ones to choose from! My son had a Jeep Grand Cherokee years ago and I always liked it. I liked the style of Jeep and noticed there are many of them on the roads in Great Falls. The salesman (Mike Dailey) was a pleasant man - not the typical "car salesman" that I think of. My only complaints are that it took over 3 hours to complete the transaction and there isn't enough parking space at Lithia Motors; other than that the price for my Jeep Cherokee 4x4 sport was reasonable and I enjoy my new SUV!

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by Vashonii on 08/02/2017

THe staff at Lithia were all very nice and helpful. When they realized what I needed and wanted they went out of their way to find me a vehicle that I could afford. Even with my bad credit history they were able to find me a good deal.

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by writermontana on 05/19/2017

I am very pleased with my experience purchasing my new dodge pickup. the sales person was very professional, Jeremy was very knowledgeable about my vehicle.

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by Surferlngbrd on 05/15/2017

Shawn service adviser helpful and overall excellent, got there early for appointment was taken right in and right out. I Like that when I called for appointment service answers and sets appointment.

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by Keem987 on 12/02/2016

Kris was very enjoyable to work with was not pushy at all which I liked a lot and just all-around nice person. I felt they treated me good on my trade-in and work with me on the price on my new car would recommend this dealership to friends and family.

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by Alanhabel on 10/06/2016

They are better than most so much so that I drove along ways to go there to get the deal they gave to someone else, a friend of mine. I gave a lot of forethought to the purchase knowing I would have to go back there for service or to a different dealer then locally here in the Flathead where I live. That speaks volumes as well. Kind of refreshing to meet someone that has the attitude to make things work for my budget as well as their bottom line. That's where customer service comes in the play and that is the chain of success. I was referred and I will refer most anybody I meet because I have no fear that they will get treated the same consistent manner in which the person that referred me was treated and I was treated! They did have the best prices with really good solid service. On another note just a heads up probably won't happen to you but I actually got a better deal when I got there than what I had been promised or quoted!

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by IamnotOK on 05/11/2016

I purchased a Dodge minivan from Lithia 2 1/2 years ago along with the free lifetime oil change option and 3 year 36,000 mile extended warranty contract. This past week I noticed steam coming up from the hood so upon closer inspection see there was a crack in the radiator hose coupler so scheduled an appointment to get this taken care of this past Monday. I was informed that the Chrysler extended warranty would NOT cover this repair so I had to come up with $350 out-of-pocket. I will advise anyone thinking about buying an extended warranty to forget it and use this money to cover any necessary repairs. Yes, I am disappointed but the problem is with Chrysler corporation, not so much Lithia although they are the ones who sold me on this seemingly worthless contract.

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