Customer Reviews of Cable Dahmer Chevrolet
Dead Malibu
byon 02/26/2024
Quick, quality service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Poor service work
byon 04/11/2023
Vehicle is going into shop for third time 4 same engine issues. Truck has been in shop longer than I have owned it. Will never do business with this dealer again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Not happy with my service this time
byon 03/26/2023
I had my car picked up and dropped off to be fixed . It literally took them a week to tell me what was wrong with my car. Although, I was given a rental car for 2 days and told the car would not be payed for 3 more days . Instead of them calling me to tell me they would have my car for an entire week . I was upset that I was responsible to pay for the rental car for the 3 additional days after being told my car was under warranty . I have never had this problem with them but I do not feel comfortable dropping my car off anymore .
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
mark
byon 03/14/2023
oil change tire rotation and multi point checkup !! fast friendly and reasonable pricing !!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
[non-permissible content removed]
byon 02/25/2023
Purchased my car April 2021, Absolute worst experience of my life. Once the car was sold it’s like every one there didn’t care anymore about nothing that was going on with the car. I reached out about my concerns, no response until it was too late. Had no choice but to keep the vehicle at this point. Here it is not even 2 years later and I’m having major problems with the vehicle. I purchased a extended warranty with them so I have to take it back to them for repairs. I specifically told them in December what I wanted checked and what was going on. After a few days I received a call stating everything that was wrong with the vehicle, which was ridiculous, and I was also told that my transmission was checked (and someone drove it) and nothing was wrong with it. The main problem I was having I was told it was my power steering hose causing the problem. The amount I was being charged for everything was insane so I didn’t get any service done, paid for the diagnostic test and a day of rental and left. During the next 2 months I fixed mostly everything and had 2 other mechanics look at the vehicle and test drive it. Both of the mechanics ensured me that I have my transmission looked at because it’s definitely a transmission issue. I then call cable dahmer back to make sure again my transmission was checked, I sat on the phone with the person who answered while they looked through my encounter and to my surprise he told me it was weird there were no notes and that my transmission was not looked at my car was looked at by a regular technician not a transmission technician. So basically no one test drove my car and I was lied to. I shouldn’t have had to pay for the diagnostic check because had they have done what was asked my car would’ve gotten fixed 2 months ago. They screwed me out my money and my time. They show no remorse instead they talk to you like you’re crazy. They ignore your calls, they ignore your emails and make it like they did nothing wrong. The guy that is assigned to help me in the service department ( the same guy that helped me the first time Jerry) is rude, condescending, doesn’t listen to you’re concerns, tried to argue back and forth with you and doesn’t genuinely care about the mistake they made in the first place. So now they checked it and of course it’s my transmission ( the same problem I wanted fixed 2 months ago) and they’re trying to charge me for a loaner vehicle $45 a day, didn’t offer a refund on the diagnostic or rental that was done the first time that I should not have paid for. This type of customer service is unacceptable. All they talk about on their website is customer service, treating customers how they would want to be treated, the customer experience, integrity and doing things right, maintaining a culture of trust and respect but they go by none of these aspects. How they treat the customers is just down right terrible and it should not be allowed. If they were to actually “ put themselves in the customers place “ they would then understand the frustration. General manager Clayton Ward doesn’t care but their main goal is “ Customer Satisfaction” “ Integrity” It’s all BS! Don’t go there to purchase
- Recommend this dealer? No
Service
byon 12/31/2019
I was treated very well and informed there was a third recall on my vehicle I was told it would take a little longer than originally thought Jerry set me up in a loaner vehicle. And the vehicle was done when they said it would be that day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wait time
byon 01/10/2019
I went to get a remote start kit installed on my 2014 Malibu. The kit works fine. The only problems I had were the 5 hour wait time for the installment, and no direction from anyone on how to work the remote start. Luckily I’m a 24 year old male so figuring out how technology works almost comes naturally, but it concerned me that they would probably lack the same guidance, even if it were a 70 year old woman, who has almost zero knowledge in cars or technology. I was also given no estimated wait time on my part installment, which had subsequently halted my other obligations I had scheduled for that day. I’m not mad, just kind of disappointed on the lack of guidance and wait time.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 12/14/2018
Routine service done efficiently
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
recall item and oil change
byon 11/03/2014
I was told about 90 minutes for the work I needed to be done and Justin had it ready in about 1 hour. Thanks, Justin. Donna
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/03/2014
Mike Kline is a great service advisor. He always tells me what is going on with my car, and is very engaged when I tell him my concerns.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Maintenance
byon 10/11/2014
Called ahead, picked up a loaner car & got out the door pretty quick. Did not think that would be possible.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Communication goes a long way
byon 10/01/2014
Justin was very nice and took me right in.I would have appreciated being informed of the time it was going to take to see if that worked in my schedule. The tire was not in stock and the wait was rather long. Thankful that it was taken care of. Communication goes a long way. Thankful to be taken care of with no hassles though. Everyone's time is valuable. Thanks for checking!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
spark2014
byon 09/26/2014
the only thing I didn't like was I had to get a rental car from enterprise and not everything was paid for by cable dahmer
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
sept17visit
byon 09/20/2014
Everyone was friendly, courteous, and professional. While waiting for my car, I looked at new vehicles and the saleswoman, Marie, was very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love Cable Dahmer
byon 09/12/2014
Blaine was very friendly and explained to me what was done with my service and the recall. They got everything done quicker than I thought.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Cable Dahmer is my go to for service
byon 09/11/2014
Cable dahmer staff were very responsive and met my needs. Most of the work I needed done was under warranty, but they were so great to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Cable-Dahmer Chevrolet - Good service and experience
byon 07/10/2014
I contacted Cable-Dahmer in regards to a power train problem. They were able to get my vehicle in quickly and fixed the problem within a few days, while keeping me informed every step of the way. They also provided a loaner vehicle, which made getting my vehicle fixed a breeze. The staff was professional, courteous and eager to help me with my problem.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quality work at a Quality Dealer
byon 06/15/2014
I almost always bring my 2004 Silverado 3500HD Dually Crew cab to Cable-Dahmer in Independence for service. The fast friendly check-in and quality service is very much appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service as always
byon 09/07/2013
Came in for an oil change and Service writer recommended a tire rotation since it had been awhile... since I wasn't expecting the extra cost he used a coupon so I could get it done. I appreciated the extra mile he went for me to help out with cost... I am always pleased with the Service Dept...
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Consumption problem with 2008 Suburban and Powertrain Warranty.
byon 08/31/2013
I'm glad that Gary informed me that Cable Dahmer would honor my warranty due to the oil consumption problem that my 2008 Suburban has. I'm just disappointed that GM won't admit that there is an engine flaw with the 5.3L V8 in several vehicles from 2007-2009 and make things difficult for their customers!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy Service Customer
byon 04/16/2013
I came to ask a question about why my 2003 truck was surging. Your service consultant Blain quickly researched it to find out what he could and was unable to tie down a reason. He then called on a Tech "Justin" to ask about this. He said it was likely caused by the electronic gas feed as this was the first year for this on the 5.3. He said the 2003/04 were very sensitive and his own 05 was stable after he did a factory adjustment. He went with me for a drive and I showed him what it was doing, which convinced him is was the above. We got back and they immediately set me up for service including cleaning out the intake area which was carboned up a bit. They said this will take about 200 miles for the computer to relearn my driving and should cure it. Their quick and expect diagnosis and service was top quality, but never pushy. Oh yes, I got a senior discount also. This dealership service department is a credit to GM. I give them 10 SMILEY FACES!!!!!! Mike C
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
An ideology still in motion since its 1988 inception. It's the Cable-Dahmer mission statement we lean on:
It is our policy to provide a full range of products and services to all of our customers. These products and services will be priced reasonably and delivered with customer satisfaction as our number one goal.
All dealership employees will be fully trained and will conduct business in a positive and professional manner. Our goal is to create an atmosphere in which our employees can develop to their fullest potential, and the company can maintain an excellent reputation, thus continuing to be a leader in our community. Come on by our FRANCHISES location and let our history just be the tipping point to how we can best service your needs.
1 Comments