Honda of Grand Blanc
Customer Reviews of Honda of Grand Blanc
Great Service
byon 04/14/2021
Everyone was professional and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Honda of Grand Blanc
byon 03/08/2021
Always honest and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Department
byon 01/29/2021
Excellent customer service, timely, and pleasant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good repair, customer must coordinate
byon 11/09/2020
Replacing two headlight bulbs on my 2007 Honda Civic went smoothly, due more to my own efforts than the dealership. Service no longer directly coordinates needed parts, requiring the customer to do that directly. Knowing that reality, I diagnosed my own issue (low-beam headlight out on L side), did my own internet research recommending replacing both of them, even pricing my own purchase of the bulbs if needed. With the left bulb replacement, removal of the battery and perhaps the radiator overflow reservoir was required. So, I decided to seek the services of Honda repair, rather than doing it myself. So, I first phoned Parts and ordered the bulbs. They gave me a price slightly higher than I found online, but not appreciably. I then made my own appointment with Service and spoke with Josh Coles, who is their ace. On the morning of the repair appointment, I had not heard from Parts; no surprise there. They confirmed the bulbs were actually on site when I called them. The rest went well, with Ahmad handling the repair expertly. My reduced rating has nothing to do with Josh or Ahmad. I wish to make that clear. The lower rating has to do with processes that need to change. I have never encountered these processes in any dealership to which I have done business and I've owned vehicles across the brand-name spectrum, and in two states.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Love Honda’s!
byon 08/21/2020
Honda always has great service departments across the nation. I’ve been a loyal Honda customer since 1987 and have owned over a dozen different Hondas, all makes and models, across several states and have always been impressed with both the cars and the dealerships, wherever I was living at the time. Grand Blanc Honda is friendly, clean and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service Department
byon 12/19/2019
We have used Honda of Grand Blanc since 1994. Three Crvs and two Odysseys later we are still happy with their Dealership and Service Department. We are greeted and treated very well each and every time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Replaced transmission switch and transmission fluid
byon 11/04/2019
Josh my service manager works well to get me the most for my money. He knows his car services. All Dealerships charge to much !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Lost trusting
byon 10/10/2019
When I take my vehicle in for repairs I trust that the vehicle well be taken care of and the repairs done properly. I have lost that trust. I have spent a lot of money this past year on my vehicle for maintenance and repair. I plan on keeping it for a long time yet. I could have probably spent more but they have a service advisor that has worked with me and helped out on some of the costs. That is the reason they got 3 stars and not 2.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Civic oil change
byon 09/23/2019
Service write up person was less than customer focused. They tried to charge me $47.00 for an $18.00 convential oil change! I caught the problem prior to paying. What if this had been a person who had no knowledge,of service costs? They would have paid $29.00 more than they should have. There has been a lot of turnover in the service department over the past several years, not for the better.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Excellent service!
byon 09/09/2019
I have been a satisfied customer of Honda of Grand Blanc since 2005.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service and staff
byon 07/01/2019
Al Serra Honda's Service Department is wonderful. I always feel like a valued customer, and that I can trust the service that they are providing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
B West
byon 06/13/2019
Smooth service....shuttle service is great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Company
byon 04/15/2019
This was the first time our car was in for service since buying it and I couldn't be more pleased. The techs were courteous, explained things thoroughly and kept me updated and best of all the service was performed very quickly. No long wait!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great people, great service!
byon 03/20/2019
Fast, friendly, affordable service. The very minute we stepped foot in the Honda of Grand Blanc showroom, we knew we were in the right place! I can't think of a single reason not to address ALL of our vehicle needs here. World-class!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Center.
byon 02/12/2019
Everyone at Honda is great and polite. I love dealing with Jennifer she is always on top of things.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy Customer!
byon 11/03/2016
Al Serra Honda has been serving our Civic for several years. The atmosphere is friendly and Customer-centered. Josh has been my service advisor. He is competent, helpful, and professional. I have been extremely satisfied with Service Department. I keep coming back!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great
byon 08/22/2016
All work was performed very timely and professionally. Great job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
excellent service fast
byon 05/29/2016
excellent customer service from josh Coles got me in and out in a timely matter
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
brakes and strut rods
byon 05/28/2016
Jared and Jen were very personable, informative and thorough in their explanation of what needed to be done. Although I wasn't prepared for the cost of repairs( which will be completed this next week), I am confident that they knew their business and cared that I was taken care of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A job well done
byon 05/06/2016
Excellent service, including provision of a rental car, at dealership expense, since we had to leave the car overnight. Very satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service you can trust!
byon 04/12/2016
It is comforting to know you can take your vehicle to be repaired and feel complete trust that it will be done on time, at the quoted price and done correctly. That is what you will get at Honda of Grand Blanc.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
