Hodges Subaru

by pixelpixie415 on 06/29/2019

RUN! Dangerous. Negligent. [non-permissible content removed]. Everything in this review is supported with data: email, service records, audio recorded conversations, notes from talking with other experts in the Used Car Dealership and Service Centers/Mechanics industries. If the alternator hadn’t failed, a $ 650 repair, would not have known the vehicle was dangerous all along; Hodges failed to properly, adequately repair, lied about it, and knowingly kept me in a dangerous vehicle for five months. Upon discovery, demanded a refund. Per other experts, I am fortunate that the rear wheels did not come off, rear suspension and steering shaft did not fail while in use. Hodges Used Car Salesman John Gawaran referred by a trusted neighbor as a “honest guy who will take good care of you” said Hodges rigorously inspects & safety tests prior to listing and won't sell a car that needed significant repairs. I mentioned on the test drive the steering felt funny. John said it was tested & ok, he drove it too & felt nothing. We closed the sale & dealership. 20 minutes off the lot, going 70 mph on the highway, it felt like the back end disconnected and swayed horizontally like a patio glider. It was terrifying and felt dangerous. A Toyota mechanic examined the car & said "any dealer worth their salt would have caught the steering shaft & rear end issues during the pre-sale inspection, safety-testing. That car is dangerous. Nobody should drive it. I can’t believe a dealer sold you that, I’ll email you the needed repairs declined by the owner, tell the Hodges Service Manager to call me to discuss this.” Greg refused to talk with the Toyota mechanic. Greg worked on the vehicle himself and said “I almost shit my pants driving that thing, all the rear links came off. It’s fixed, nothing else is needed or required.” I pressed about the safety, he said it was OK. Not so; the steering shaft, rear end struts, mounts, shocks etc. required replacement. Subsequent, numerous times I took the car to Hodges about the steering, told by Greg and Andrew Augustine Service Advisor there was nothing wrong, and no recommend repairs were needed. They also assured me the back end was ok and properly repaired. David Mendiola Used Car Sales Manager refused a full refund & said “I need my profits”. A futile two-hour conversation with Phil Mendiola Dealer Principal culminated when he yelled at me in an open roomful of a dozen men “how unsafe was the vehicle, really? You’re not dead, are you!? You weren’t killed, were you!? You’re still alive aren’t you!? It couldn’t have been that dangerous. Go take this up with the person that traded in the car to us”. Phil extended rudeness, abuse, harassment, misogyny, no apology, evasiveness, flip-flopping, word salad, no concern, responsibility or good faith to remedy. Greg said “I don’t know what you’re talking about lady, I’ll go along with whatever Phil says”. Bill Garcia Dealer Principal who I've never spoken with, maliciously piped in & shouted “lady, give it up”. I ended the conversation, walked down to the showroom building to see David Mendiola about a refund. I paid $ 8, 700 cash; twas a beast getting David from the low $ 5, 000 to $ 6, 000. Nichole Garcia, Human Resources (Profit Retention Resources) derisively interrupted our conversation, threatened to call, then called the police after David & I said it was unnecessary. 10 minutes later, 1 Officer stood near us, the 2nd played a Subaru video game. I called out David’s abhorrent justifications. He said “I could refund all of your money, but I won’t because I need my profits”. This has been detrimental; lost wages, dropped out of last college semester to work due to alternator repair cost, forcing me to graduate in December, entering career-field later, rendered Financial Aid award moot, & unable to get a comparable car replacement. Although functional, AC is broken & precludes having my elder Service Dog with me on hot days. I can't afford the $ 1, 800 repair. Profits over women/people, safety, & integrity at all costs, would be a fitting mission statement for Hodges.

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by Artist26 on 01/08/2016

have leased 5 Subaru vehicles from Hodges since 2009 when I first started driving a Subaru. They have always given excellent customer service. The sales staff, management and service staff are very attentive and make sure that if there is a problem that it is attended to and resolved. I love the product and would not drive anything else. The Impreza that I was leasing for my daughter was developing some intermittent problems that the service department could not replicate and thus could not attempt to fix. I was very concerned that the mechanical problem with that car could be potentially dangerous. When I brought that to the attention of the general manager of the dealership, he was wonderful about looking at all options to either repair or replace the vehicle. Mr. Mendiola even called me on his day off to ensure that the process would not be delayed. My daughter and I spent two days (3 hours each day) with Mr. Mendiola working to find another vehicle to either use as a lease replacement or new purchase. After much perseverance the problem was resolved (the old lease was bought by Subaru of America) and my daughter ended up purchasing a new 2016 Impreza Sport which she loves and is operating beautifully. We were even given some discounts from Subaru to reduce the final cost of the car. I would recommend Subaru vehicles and especially Hodges Subaru dealership to anyone. I have loved the 3 Forester Subaru cars that I have leased and I plan on leasing another one when the current lease is up.

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by wullie on 01/31/2012

It is nice to deal with a dealer that you can actually trust. So many times in the past I've been lied to, dealer not honoring their quotation, playing games between the salesman and the sales manager on pricing.....this is the best dealership experience I have had in 46 years of buying cars!

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by subbiedriver on 01/11/2012

Hodges beat the price of every dealer in Metro Detroit on my new Subaru. The entire experience was very personable...and the best thing; No pressure!!! Other dealerships I visited were very pushy. That was definitely not the case at Hodges. Thanks Hodges!!!

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