Superior Buick GMC
Customer Reviews of Superior Buick GMC
Do not go to Superior GMC Buick dealership on Michigan Ave in Dearborn
byon 07/16/2018
I gave my truck to their services bought from same dealership a month ago for the cd player part replacement. It came back after a week and my auto rear lift gate doesn't work. I will not waste my time and money here again. Update: I had a flat tire couple days ago. i could not open the spare tire lock because they gave me a wrong key. So i could not get the spare out. The dealership i went to repaired the tire but could not put the latch back on the rear bumper. so i went to the GREAT dealership i bought the truck from and have one of the services guy looked it. Where i found out the truck had an rear accident and they put screws in the rear bumper to put it on. I talked to their manager and everything but they decline to help me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
oil change
byon 11/05/2015
The service dept. always has gone above and beyond to take excellent care. I have never had to wait more than my anticipated time for the service needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worst dealership in MI
byon 06/06/2014
I paid cash to have a scratch repaired on my 9 month old car. They were supposed to paint the whole door. They sprayed water over the repair when I picked up car. Told me not to touch it bcs it was still wet. I paid and went on my way. Got back to work and scratch was still there. Went back, mgr screamed at me about my bad attitude and whipped an aerosol can down on the cement. Paint guy said it had to be repainted not rubbed out. Owner said he'd make it right. Joke. Owner said guy got violent bcs his wife just died (yet at work) Told me I was unreasonable bcs I wanted my money back. Ended up walking away from me saying "we're done" without resolution. Told me it could have been scratched by a "grocery" cart he did not know what happened, Although I called the mgr within 15 minutes of picking up the car. Make your own choice, but I'd recommend go anywhere but Superior
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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