Bribed me to flip my review, then didnt deliver
I had purchased a brand new car from Quirk Ford in Quincy in May of 2019. After being grossly mistreated and a horror show of an experience with this dealership. I had left a seething review on their website after my car had been in their possession for 12 or 13 days within my first 30 days of owning it. They had it from June10th through the 19th and again June 24th to June 28th. Completely offensive sales staff, and was given a car with 30 more miles on it that what I signed the title for, with no good explanation of why. After my second severe Water strip leak repair, the service manager, John said "what do you want to do to this car?". I said " I would like the windows tinted." He said to me while we shared a cigarette outside, "If you're willing to flip that review, they will agree to get these windows tinted. Let me handle it." He said he spoke with the autobody guy who does that particular work and told me to bring it in on the "8th or 9th". I told him I need a date, he said the 8th. We went int o great detail about what type of tint I want. I came in on the 8th and with Cindy standing right there, looking at me. I told him I never got a call to confirm and he hushed me outside and said he had "been out sick last week"... After talks with Ford corporate, I was told he was "out on vacation". He called me later in that asking ME to price out window tinting and that "he had an idea". It turns out that that Sales Manager had no authority to offer me that service for my trouble of being so dissatisfied. The Sales Manager Chris, told me last Friday that he no permission to do that and there's nothing they will offer me for this horrible experience, including THE SERVICE THEY OFFERED TO ME TO FLIP MY REVIEW. Now, this guy has been "out" all week and has not returned my calls.
Quirk Ford new truck purchase
Charles Williams my sales consultant did a excellent job helping me with the purchase and continues to follow through after the sale. Highly recommended
Thank you quirk ford .i was trying to put my new explorer in my company name snd it became such a hassle but Antoine and bobby kultch helped me out so much I cant thank them enough I will definitely recommend quirk ford Kim beers
I have bought cars from Quirk in the past. It's the first place I turned to lease a car for my daughter. They advertise in the Herald a price for a lease on a Ford Escape S. I didn't want anything else. $99 per mo with 1999 down. I wanted only what was advertised. I was paying all of the other expenses so I made it clear it was not to be wrapped up in the monthly payment. I was ready to sign UNTIL the dealer came back with a monthly payment 2x of that was advertised. $189 is a huge difference to the advertised price. I don't deal or haggle on an advertised price and I expect to pay that price. I quickly walked out and won't return. When a dealer advertises a price they MUST give that price. Their tactics were deceptive and in violation of GL c 93a.
2017 EXPLORER SPORT
I feel like a kid at Christmas. Got the SUV I've always wanted, finally. With Rob Kulch's supper help and Darrin the finance man. They got me into the truck I wanted; at lower than I was willing to pay monthly payment. Very happy Ford owner. You guys ROCK!
I love my new 2017 Superduty. I found the perfect Truck at Quirk ford. Very efficient, well oiled machine. The staff is very helpful and knowledgeable about the process. Tusani helped me and Thomas connect my phone. Good job guys. STran
New Ford Transit
Just bought the Transit that I've been looking for! Rob Kulch was excellent in helping us find the vehicle we've wanted for a long time. With all the option we needed at a price we can live with. Quirk Ford was recommended by a friend because of there service and I for one am glad I took their advice. I very happy Ford customer :) Frank Stewart
Game Playing Sales People
Went to Quirk after internet sales guys said the only way they would give me pricing on more than one truck was to come in. I fell for that and went in, they pushed me into the truck they quoted on the internet and wouldn't quote the truck I really wanted, insisted it would be "way more money." I signed and gave a deposit. I get home, my buddy makes an internet inquiry for the truck I wanted and they came back with a lower price. I called Bobby to tell him I wanted them to give me that truck and that deal and the guy sales person freaked out and cancelled the sale completely. What dealership walks away from a sale???
Its hard to begin to describe how bad their service department is. I had heard this anecdotally, but now I have experienced it. I bought a certified, pre-owned, 73 point inspected, 2012 Ford Edge on 9/30/2014 for my wife. The vehicle had 21,870 miles on it. Brought it to Quirk in early 2015 because the rear brakes made a screeching noise. Was told there was nothing wrong with it. Brought it in on 3/21/15, for an oil change at 24,159 miles, also asked to check the brakes due to the same noise. Was told there was nothing wrong with the brakes. Brought it back 5/29/15, with 25,312 miles, due to the rear brakes locking up. Rear tire hot to the touch. Service tech called me and said it was an $800.00 repair. When I protested, he said I had to understand that I bought a used vehicle. I reminded him that I purchased a certified, pre-owned, 73 point inspected vehicle. Service tech called the next day and said the repair was covered under warranty. Brought it in 7/7/15, with squishy front brakes. Dealer replaced the front brake booster. Interesting that they didn't find this in the 73 point inspection since its a known issue. See Ford Technical Service Bulletin 13N02. Summer 2015, Sync system kept cutting out. Brought it to Quirk. They did something. I thought they updated the software. Sync system kept cutting out. Discovered a water leak from the front drivers side pillar and a leak of power steering fluid. Brought it to Quirk March 2016. Asked them to look at Sync system, water and power steering leaks. Was told it would take a day or two to update the software. They said the door gasket had to be replaced for the water leak ($300) and parts had to be replaced for the power steering leak ($200). They kept the vehicle for two days to update the software (they said it took that long), then told me it wasnt the software, they had to replace the APIM. Part wont be in for two days. Came in and was installed under warranty. Took the vehicle to my regular mechanic. He tightened a connection to cure the power steering fluid leak ($40). Took the vehicle to a body shop for the water leak. He checked it and said the vista roof wasnt closed completely and that Ford knows theres an issue. He said a dealer gave him the fix by resetting the open/close buttons. He said he couldnt understand why Quirk didnt know it ($160). In January, 2017, my wife told me the rear brake was locking up again and the wheel was hot to the touch. Knowing that Quirks service team would most likely give me the run around again, I took it to my mechanic on February 2, 2017, at 41,847 miles. The rear brake pad was completely worn, the brake hose was collapsed, caliper slide pins all frozen. Mechanic did the work that should have been done two years ago by Quirk. $669.00 You should call me if you really want to discuss it. [Phone number removed]
Great during sale forget it once you signed that paper
My husband and father went to quirk to look at new explorers for me and they worked with Robert and Darren. They were torn between a lease and buying for me but eventually Robert hit the numbers we wanted and it was great. The sales experience was exceptional. My husband and I were a little tricky because he is a disabled veteran and my maiden name has not yet been changed. The dealership worked with us to get done what had to be done but I swear to you the second they had our signature and number in for year end sales we got the run around. The day we were supposed to pick up the car Darren was off which is acceptable especially being 12/30, but what a cluster! We were told we could transfer plates from my trade in which at the time we could only get 1 plate off and shop was closed so I was told to come back tomorrow for my front plate and sticker......which is over an hour from my house and the city of Boston is smack dab in the middle. I bit my tongue because I had a brand new car so who could complain? The following day was 12/31 and New Year's Eve,thank you but no thank you to driving through Boston for my front plate that really should've been taken off for me without having to drive 2 hours total! My husband talked to Robert and my front plate was mailed. No harm. No foul. Until today....5 days after getting my car and driving all around we get a call that our plates did not legally transfer! Quirk had the new plates ready for my husband to pick up.....in the middle of the day..when we both work! My husband drove from Gloucester to quirk to my work in downtown Boston! I am so glad we waited to write this review. It is so annoying that we spent so much time Back and forth over nonsense ! I went from a 5 to a 2.5 all because of how we were treated once they had our signatures.
I had a very pleasant experience at quirk ford ealier this month. I went into dealership knowing what i wanted , so that made things easier. With a little negotiation and no pressure to buy. Bob kultch made my experience a very pleasant one.
Used F150 very happy!
After months of looking for the right truck and with the weather changing fast in New England. I'm happy to say I'm a proud owner of the F150 I've been looking for. Quirk not only had more trucks in stock than other dealers, the sales team was right on. Rob Kulch and the finance team got me the truck I wanted and what I wanted to pay for. Looking forward to those SNOW DAYS now!
After having purchased over ten vehicles from Robert Keith at this point, he has yet to let me down! When I go to purchase a new vehicle for a family member or friend, I always go to see Robert because he doesn't play games. Robert knows I'm serious and won't let me leave without a great deal. Other dealers will jerk you around to no end--that's why I have always gone to see Robert Keith at quirk Ford when I need a new car. I have always walked out completely satisfied and driving a new Ford.
New Ford F-150
Recently purchased a new Ford F-150 from Robert Keith at Quirk Ford. Overall was a fantastic experience. Robert understood what I was looking for and what it was going to take to get a deal done. I was in and out of the dealer in no time with the truck I wanted and the price I was aiming for. Cant speak highly enough of my experience and would certainly recommend Robert.
I had an unfortunate accident with the first explorer I bought off Bob Kulch a year ago, with one phone call Bobby had me in my new one in one day With my wife and 2 kids my car is a necessity. Thanks again quirk ford
Parts Department above and beyond
I called about a part and was told it was obsolete Scott went the extra mile and found the part and made sure I got the part even though it was extra work for him and your team. All that for someone over the phone and in a different state. Thanks again for the awesome help Allen Rugg
John Karaaslan is the to go salesman. He help me to find my dream Truck. I am very happy with my purchase
We went to Quirk Ford at 4:30 on a Sunday (they close at 5) just to look and ended up buying a car. Our sales rep Robert was absolutely amazing and made our experience so easy and so pleasant. We had no intention on purchasing our vehicle in the beginning and Robert stayed after hours to answer all of our questions and made us feel comfortable enough that we just couldn't leave without buying our new car. We love our new car and appreciate everything that Robert did for us.
Salesman Robert was very knowledgeable and extremely courteous assisting in the purchase of my new F150 Crew Cab. The entire staff at Quirk Ford were friendly and helpful through all fazes of the process. Hats off to Rob, who's experience and expertise made the decision easy.
Jack B. From Peabody,MA
It has always been so pleasant to buy at Qurik. I have purchased 5 cars at Quirk Ford. And each one has been with Chris Baron as my Salesperson. Chris listen's to you, and will go out of his way to make you pleased with your new car and the deal that you made for its purchase. Hopefully this wont be my last car. And if I do buy again, it will be back at Quirk with Chris Baron as my sales agent.