Lexus of Northborough
Customer Reviews of Lexus of Northborough
Great sales experience at Lexus of Northborough
byon 11/09/2023
Liked the well informed but not high pressure salesman, Val. He was patient and personable.
RX Sport
byon 12/16/2021
Sales person was very helpful and professional. As was the Finance person.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Price on Edmunds is lower than asking price/Bait and Switch
byon 11/16/2021
Dealership refused to honor the price on Edmunds.com advising that the cost was $1K higher due to limited inventory, yet on Edmunds was list with a price drop of $1.4K. The car is still available for sale after 45 days on Edmunds. We attempted to resolve this with the dealership, but they were uncooperative. Very disappointed in the tactics used by this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Very friendly
byon 09/29/2021
Everyone was friendly and helpful. Fred was a pleasure to work with!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Very friendly and helpful. Excellent service A+++
byon 09/11/2021
Good customer service all the way. Supper friendly and amazing service from beginning to end.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Super service
byon 07/19/2021
The sales and finance people go above and beyond expectations to make everything work for you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Pleasantly surprised!
byon 06/28/2021
I dislike buying cars and houses. The process at Lexus of Northborough (MA) was painless and straight forward. The salesman, Raj Resulaj, was particularly noteworthy in his service during and after the sale.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Love my new Lexus
byon 04/24/2021
Likes: Lexus Comfort & Luxury & performance. Sales rep was professional, knowledgeable, helpful. He was great to work with. The entire process start to finish was the best we’ve ever had. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Impeccable service!
byon 03/21/2021
I am extremely impressed with the level of service I received today. From the moment I walked in the door, Juan and his team were professional, knowledgeable and easy to work. Best car buying experience I have ever had! Highly recommended!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Lexus sales
byon 03/19/2021
Purchased a Lexus ES and had great experience with sales person, Chuck Hadded , very professional, knowledgeable, and had a great style - would recommend Chuck anytime to someone interested in purchasing at Lexus of Northborough
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Experience was great
byon 09/04/2020
From Andrew taking my phone call to come in, Fred showing me the car and Kevin explaining the finance etc., it was an excellent experience all around.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thank you for the Excellent Service
byon 08/13/2020
Brought my 18 Rx350L for service and can’t say anything wrong to say but how much of a great service advisor Jared was. Helped me with my family vehicle from start to finish. Excellent service today as always.
Service
byon 06/24/2020
As always , I found the arranging for the appointment and the picking up of the vehicle effortless. The service tech. up dated me as to what was to be accomplished in a timely manner.
- Recommend this dealer? Yes
Great service, communication is key!
byon 01/26/2020
The dealership communicates well on what is needed and meeting expectations on when the work committed will be completed. The loaners help with flexibility if on the few occasions the repair takes longer (and they call early and often with updates).
- Recommend this dealer? Yes
Exceeded expectations every step of the way
byon 09/29/2016
These people here were wonderful to me and my father from the moment we walked in. Both my sales man and the managers I dealt with made this a fun and exciting time for me. I strongly recommend coming here if you are in the market for a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The Exemplar
byon 05/16/2013
The service at Lexus Northborough is the exemplar for other car dealerships. Always timely and courteous, they provide a comfortable waiting area or a car so you can run your errands while waiting for your car to be serviced. I drive 30 minutes to get my car serviced in Northborough.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Normal grease, oil, and filter,check all fluid levels
byon 05/15/2013
I could not be happier with the way I was treated by your service associate Mike O. He is the best. At the present time I have 3 Lexus models and a great deal of the reason I keep buying at Lexus of Northboro is Mike O. and Matt P., and Angula. Keep up the good work guys and we'll keep coming back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
used car purchase
byon 05/14/2013
My purchase of a used RX at Lexus of Northborough was a very enjoyable experience. The sales staff was extremely knowledgeable and able to answer all of my questions and concerns. The sales staff was extremely professional and I would not hesitate to recommend this dealership to anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
great dealership
byon 05/14/2013
servicing your car is a neccessity and Lexus of Northborough makes it painless,(not free)but always comfortable and helpful. I travel nearly 50 miles for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales
byon 05/13/2013
Very happy with purchase.Will buy again from this dealer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
a happy customer
byon 03/01/2013
I have been a customer of Lexus of Northborough for six years. The service department deserves accolades for the way employees treat their customers. I could not be more satisfied. My ratings above say it all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Superior Customer Service
byon 02/28/2013
I have my 1996 Lexus SC400 serviced at Lexus of Northborough. The service staff is always friendly and professional and the Master Service Technician takes great pride in his work. They are a pleasure to do business with!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments