Lexus of Northborough

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12:00 PM — 5:00 PM
Monday
9:00 AM — 8:00 PM
Tuesday
9:00 AM — 8:00 PM
Wednesday
9:00 AM — 8:00 PM
Thursday
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Friday
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Saturday
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Customer Reviews of Lexus of Northborough

1.7
Overall Rating
(30)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
30 Reviews
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sales Rating

Exceeded expectations every step of the way

by 22222happy on 09/29/2016

These people here were wonderful to me and my father from the moment we walked in. Both my sales man and the managers I dealt with made this a fun and exciting time for me. I strongly recommend coming here if you are in the market for a new car.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

The Exemplar

by celery on 05/16/2013

The service at Lexus Northborough is the exemplar for other car dealerships. Always timely and courteous, they provide a comfortable waiting area or a car so you can run your errands while waiting for your car to be serviced. I drive 30 minutes to get my car serviced in Northborough.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Normal grease, oil, and filter,check all fluid levels

by sbonasoro on 05/15/2013

I could not be happier with the way I was treated by your service associate Mike O. He is the best. At the present time I have 3 Lexus models and a great deal of the reason I keep buying at Lexus of Northboro is Mike O. and Matt P., and Angula. Keep up the good work guys and we'll keep coming back.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

used car purchase

by roger5119 on 05/14/2013

My purchase of a used RX at Lexus of Northborough was a very enjoyable experience. The sales staff was extremely knowledgeable and able to answer all of my questions and concerns. The sales staff was extremely professional and I would not hesitate to recommend this dealership to anyone.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

great dealership

by mtcarn on 05/13/2013

servicing your car is a neccessity and Lexus of Northborough makes it painless,(not free)but always comfortable and helpful. I travel nearly 50 miles for service.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Sales

by philip18 on 05/13/2013

Very happy with purchase.Will buy again from this dealer.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

1 Comments

service Rating

a happy customer

by jarchambeault on 03/01/2013

I have been a customer of Lexus of Northborough for six years. The service department deserves accolades for the way employees treat their customers. I could not be more satisfied. My ratings above say it all.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Superior Customer Service

by thiscarrocks on 02/28/2013

I have my 1996 Lexus SC400 serviced at Lexus of Northborough. The service staff is always friendly and professional and the Master Service Technician takes great pride in his work. They are a pleasure to do business with!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

They are paying for good reviews!

by jack_j on 02/28/2013

After service, they send an email offer for $25 gift certificate for a good review. Although my last experience there was good, I hate their business practice of trying to buy good reviews. They typically charge $60-70 for oil change, which I think is too high. Acura dealer that my wife goes to charge ~$40, which I think is more appropriate.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? No

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? Yes

service Rating

OUTSTANDING SERVICE

by krauchune on 02/28/2013

Lexus of Northborough is a top notch outstanding dealership. Best service department with above average service and committment to quality in workmanship.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

CT 200h

by Sandii on 01/14/2013

Brought my older Lexus ES in for service - Browsed the new car selections while waiting. Was not looking to buy a new car. Sales rep was courteous and answered questions . Ended up coming back and a buying new CT 200h . Miss my old Lexus, but love my new car! Everything was smooth and quick.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service

by tblaney2 on 01/14/2013

Everytime I go to Lexus of Northborough i leave feeling satisfied. There is always a loaner car to prevent inconvenince to me while i wait for service and everyone is always polite and well educated. Tim B [Email removed]

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Well done!

by terryn1 on 11/09/2012

I've had service performed on my RX for several years now and consistency is what I want to point out. I drive in the warm bay for service and am pleasantly greeted by service people with tablets to take my information. I am treated as a guest, with coffee and receive my quote for service, which is always spot on. I easily drive away with clean loaner and just relax, knowing that it will be done correctly and professionally. When I pick up my car, it's ALWAYS clean, humming and ready to go. I love the Lexus mints in my cup holder, especially after a day of coffee! This level of service is consistent every time. No reservations here! Thanks! TerryN

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

complete satisfaction

by pnassaney on 09/27/2012

the staff is dedicated to their customer's satisfaction.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Lexus of Northborough

by linda72 on 09/26/2012

I felt I got a good deal--very professional--service dept. is great. Very comfortable waiting area--would definitely purchase from them again

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

1 Comments

service Rating

Service is second to none!

by pattip1 on 09/26/2012

I've been going to Lexus Northborough service since I bought my first Lexus 5 years ago. I have never been disappointed by the professional service, courtesy and workmanship provided by their service department. They pay attention to every detail from the prompt acknowledgement as soon as I drive my car into the service bay, to the the customer waiting area (complete with massage chair) to the tasty snacks to help those of us who are always on the run. My two boys actually want to come with me to have my car serviced! Great job....... pattip1

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Perfectly Painless Purchase

by Actonian on 09/26/2012

Purchasing my Certified PreOwned 2010 RX350 (22,500 miles) was as simple and pleasant as could be. There was no badgering or berating, and there was no "manager" sitting up high and mighty on a dias keeping watch over both the customers and the sales staff. My wife and I were treated as intelligent adults as we were shown, in detail, the features of the vehicle we were considering. The sales rep knew his stuff. When the vehicle was delivered, it was in perfect condition and I would defy anyone to distinguish this vehicle from a brand new one. J. McDonough

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

5 year happy customer

by weschurch on 09/25/2012

Bought a RX400h in 2007 in one of the most pleasant car-buying experiences I've ever had. Been going back for regular service ever since. Latest upgrades in the service department (customer service reps meet you in the incoming bay with tablets to log you in) has led to the easiest and fastest in and out you'll ever encounter. I've always been treated like royalty in all interactions with the dealership. When it's time to replace the vehicle, I expect I'll be going back! Wes C. [email address removed]

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? No

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Another wonderful experience

by jeffdale on 09/25/2012

I have returned to Lexus of Northboro after a stint with a BMW automobile. It was a great pleasure to return to such a pleasant and well run organization. The service was scheduled and completed with an efficiency I have not found elsewhere. I will certainly recommend them to my friends and family. J Dale

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Happy for years

by roentgenra on 09/24/2012

Between my wife and I, we have owned four Lexus cars since 2004. Presently my wife has a GS350 and I have a RX400h. We both have our service regularly done and are quite happy. We both need dependable transportation and have never had an on road failure. Service has been great. My RX is still running like new with over 105,000 miles on it. Each service is completed with attention to detail and in a timely manner. Bruce B

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service Review/Service Representative

by len69 on 09/24/2012

I always get outstanding service at this dealership. The reason is simple -- a service representative named Mike O. He has always satisfied my requests and typically accommodates my often last minute requests. Quite simply, he is the reason I go there.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

1 Comments

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