Prime Subaru Hyannis

by kelly610 on 03/06/2021

I came to this dealership to buy a used car. I test drove a few, and found one I liked. Over the next few weeks, the salesman, George Costa, and I negotiated a price via email. When I went to buy the car, the sale price on my financing paperwork was $2100 over what we had discussed. In addition to the inflated price, my deposit was not accounted for anywhere. I almost didn’t notice because the experience was so hectic, and much more emphasis was put on the monthly payment rather than the exorbitant $495 documentation fee or the actual price of the car. George and his associates used a classic bait and switch tactic on me with hopes of overcharging me and pocketing the difference. When I noticed at the last second, the price was changed to what I had previously negotiated, and the dealership pretended as though it were a “mistake” or “miscommunication”, even though they had tacked on an extra thousand dollars to the price on the windshield of the car. Easy enough to pretend it was a mistake once you’ve been caught red handed. It’s the definition of a scam - they take advantage of your lack of knowledge about the process, distract you with too many variables, pressure you into buying extended warranties, and switch the numbers right under your nose. I wonder how many folks have been ripped off by this corrupt dealership. Managers Bryan Scarpellini and Justin Phillips were defensive and unhelpful. I have reported this dealership, and I hope that they are investigated for consumer fraud. I do not recommend doing business here.

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by FrustratedCustomer on 12/17/2018

I love my new car but the purchasing process has been an absolute nightmare with this dealership. Purchasing a new car is supposed to be exciting but Prime Subaru has made it a hassle from start to finish. To elaborate: Prior to the purchase, I noticed a handful of scratches throughout the exterior of the car. I asked if those could be touched up prior to the purchase. The request was acknowledged but nothing was done. The day after I received my vehicle, I noticed it was not inspected. I was never notified of this and it was only after I realized this and contacted the sales representative was I advised that there was no inspection sticker. I proceeded to get the vehicle inspected myself and sent the invoice to be reimbursed. That was on November 1st. Today is December 17th and I have yet to receive a reimbursement check. After the purchase I realized the scratches that I previously mentioned, along with a few other minor issues, had never been taken care of. I was able to get in touch with the dealership and they agreed to remedy the issues and I dropped off the vehicle to be serviced. I’ll give credit where credit is due, I appreciate that they agreed to fix the few problems with the car. I dropped off the vehicle with the sales manager, Keith and he assured me that he would have his service team touch up the scratches and fix the handful of other issues. I was assured none of it would be a problem. When I came to pick up the vehicle two days later, the handful of other items had been fixed (and I appreciate that) but the scratches had not been taken care of. I had been promised when dropping off the vehicle that they would be fixed and there was no explanation as to why they weren’t corrected. Most importantly, I emailed the sales representative, Keith the sales manager and the general manager on Thursday, December 6th detailing these exact frustrations. I was called on Friday, December 7th by the sales representative and was told by him that he would get the check to me promptly and work to remedy the situation as a whole. It has been over one week since that conversation and I have received no further communication from the dealership and have yet to receive the reimbursement check. If I have to get an inspection sticker myself or if you are unable to make the fixes that I have requested, that’s ok, I don’t mind. But please communicate that to me. Do not tell me that you will do something and then never actually do it. Buyer beware, Prime Subaru is extremely lacking in courteous and prompt service.

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