McGee Toyota of Dudley
Customer Reviews of McGee Toyota of Dudley
Bait and switch on trades
byon 02/17/2024
This place is awful. Typical car dealership BS. Told me 17.8k for my trade, in great shape, that I had multiple backup offers near their price without buying new car at the same time. They 1st offered 14k despite my car being in great shape and low milage, then 15.5k was suddenly the best they could do. Then I threatened to walk in five minutes and it's up to 16.2k. I walked, went to another dealership, saved $400 more off MSRP than their deal and got more money for my trade. The other Toyota dealership(their sister site in Hanover) had me in an out all within an hr. They also gave me a quote over the phone for my trade.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Arrogate and lazy
byon 01/23/2024
I found the sales team arrogate and lazy. The day after visiting the dealership for a test drive I followed up requesting more details and information via email. I had to follow up twice throughout the week and finally received an all caps email that still did not answer all of my questions. I cc'd management in my reply with no follow up on their end. Additionally, when the team followed up months later asking if I was in the market for a vehicle, I was honest with my impression and experience. The team replied with mocking emojis. I bought a Honda.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great Service
byon 12/04/2017
I always take my Honda here and they do an excellent job. Price is always fair and the staff there is amazing to deal with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
