Cambridge Honda
Customer Reviews of Cambridge Honda
Great service for a Pennsylvania Honda owner!
byon 02/25/2022
My 2013 Honda Accord’s battery died. This car is used by my son who is a student at Tufts. Being 244 miles away was problematic. Fortunately, Joe Penebre in the service department at Cambridge Honda was there to solve the dilemma. “All good” and I am grateful to Joe for his guidance and professionalism!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Honest
byon 09/30/2019
Anthony was honest with the work and didn’t think it was worth it, my car is 15 years old with low mileage. Only thing the service dept needs to check on towed cars in, my car sat around for a few days.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
crv
byon 09/29/2019
Excellent customer service. I had a warranty issue with the car. My customer rep did a great job in reaching out to me to schedule service and to follow up. Also kept me posted on progress since I was waiting for the car while it was being repaired.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great service
byon 09/28/2019
I have had 8 Honda’s service at Cambridge Honda since moving to the Boston area over last 15 years ago...Service is always professional and thorough... Laura is the best!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Love my experience
byon 09/26/2019
I only recently moved to cambridge and have had my car tuned up one other time at this Honda Service site. Even though it was months ago, I was greeted and welcomed as if it was yesterday.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Doesn't Get Any Better
byon 09/19/2019
Cambridge Honda has kept my car in great shape for years. I have always had honest estimates and the work has always been completed correctly and promptly. I highly recommend them to anyone needing service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Honest Repair
byon 09/11/2019
Many thanks to Joe, who over the years continues to be honest and trustworthy. Unlike other dealers who upsell/oversell repairs, Cambridge Honda has impressed me as focused on being honest and keeping their customers satisfied and returning.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceptional Customer Service
byon 08/28/2019
I took my car in for minor maintenance (oil change) and techs discovered front breaks needed replacing - as well as the battery. Service rep (Glenn) went out of his way to ensure I was able to explain issues ...and to schedule a followup appointment the next day ensuring I was able to meet previously scheduled long distance travel commitments immediately thereafter. Regarding service representative - Glenn set the Gold Standard for customer service and satisfaction - polite, personal and professional ...a breath of fresh air from previous experiences at other car dealerships. I also appreciated Cambridge Honda's support for members of the Armed Forces. "Well done" on all accounts !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
no surprises at Cambridge Honda
byon 07/22/2019
No surprises, service as promised and on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Excellent service as always!
byon 07/16/2019
Quick turn around, accurate estimate, and helpful,friendly service are what I expect and always receive at Cambridge Honda. Highly recommended!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent experience
byon 06/06/2019
The technician who called with the estimate gave excellent explanation including an honest opinion of work that didn't need to be done. Everyone that I encountered was helpful and professional. Excellent experience all around.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cambridge Honda stellar service
byon 06/01/2019
I came to Cambridge Honda because my own Honda Leasing Agent (HCB) was asking $280 to fix the AC on my leased vehicle. Laura at Cambridge Honda was able to deduce within seconds that the work was under WARRANTEE, and it was completed quickly and VERY accurately. I am SO PLEASED and will bring all my service work to Cambridge Honda going forward.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
don't know what this is
byon 05/24/2019
Visit was for oil change and software update(recall). Work was done in timely manner and Laura was very knowledgeable and always friendly! I have been taking my Hondas there for service for almost 30 years because of their good service dept.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
excellent service
byon 05/07/2019
excellence service, completed in a very reasonable amount of time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Efficient and friendly service
byon 05/02/2019
My old Civic needed brakes and a new fan switch. They ordered the parts and got the work done for a very reasonable price. Always helpful and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Joe P made a huge difference
byon 04/25/2019
It was my second time at the Cambridge Honda service. On both occasions, Joe P was outstanding- welcoming, patient, knowledgeable, and professional. He connects well with people. It's rare to see Auto service stations with people like Joe P. He makes a huge difference!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Special thanks to Joe Penebre
byon 04/18/2019
Visited Cambridge Honda yesterday for my first service visit on my new CRV. My visit was prompt, courteous, comprehensive and fully explained. Bravo to Joe Penebre !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
oil change
byon 04/10/2019
Laura and Joe at the service desk were fast and efficient in taking my info and getting my vehicle serviced. Service was fast and I was completely satified
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service
byon 04/02/2019
The service desk personnel were very pleasant from the time entered until I left.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Totally satisfied
byon 03/30/2019
Minor body work required. It was fully explained to me and offer to show me the underlying problem. Manager was very nice. Done is the specified timeframe. And my car got washed!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Quick recall fix
byon 03/21/2019
Quick air bag recall fix. Great front desk experience. Nice area to work while I waited
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cambridge Honda, a New England Honda dealer in Cambridge, MA, wants nothing more than to serve your particular needs -- it's our top priority. We know that you have high expectations, and as a Boston Honda dealer we live to meet and exceed the challenge you've set for us. Come over to our conveniently located dealership on the Fresh Pond Parkway -- just minutes from Arlington or Belmont -- and allow us to show you what we mean by excellence!