Herb Chambers Ford of Braintree
Customer Reviews of Herb Chambers Ford of Braintree
Thanks Keith!
byon 01/04/2024
Had a great experience with Keith and everyone at Herb Chambers. We’ve had our cars serviced there for years and am glad we chose them when we purchased our new vehicle.
2011 gm
byon 11/08/2022
Polite, accurate, pretty much on time. Rey expensive but no more than the original quote.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 09/12/2022
From scheduling until completion First class operation Would recommend to all
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Simple done right!
byon 07/22/2022
Thanks Drew you made a simple oil change as it should be quick and easy! Also thanks for replacing the small plastic tab to the battery compartment. A small thing but definitely made my day. Appreciate the assistance.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thank you
byon 07/17/2022
Scott, Connor, Jessica and Lisa were all extremely helpful in making purchasing my new truck a flawless and fantastic experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Not Honorable
byon 06/23/2022
First of all, Lisa Chamberlain was great to work with. I noticed they had a 2022 F-150 Raptor on their site for a great price compared to most dealerships. I called and spoke to Lisa who I worked out the details with. Then I noticed they had another Raptor also there, so I asked Lisa if it was ok for my brother to buy since he was looking for one also. This was agreed upon. I was going to buy both under my company, which was never brought up as an issue either. The wire info for the dealership was sent and I wired the money for the trucks to them. It was a Friday afternoon and they wouldn't receive it until Tuesday due to the Juneteenth holiday. I emailed the dealership on Tuesday morning and never got a response. I called and Lisa was off that day so another gentlemen took my name and number to find out. Scott Lewis the GM calls and confirms the wires were received and then states there were "red flags" and they needed to do a fraud check. I found that odd since I've bought plenty of vehicles and never had this happen. My company is relatively new so perhaps that was the red flag. Even though I was not financing with them Scott said my credit needed to be ran. Fine, we wanted the trucks so go ahead I guess. I was asked to provide details on my employment history, address history, where the wire transfer came from, etc. All of which I provided. So, this morning Scott emails me (I don't even get the dignity of a phone call) and says they decided to sell the Raptors locally. Really? This was NEVER brought up before. I even asked if they sold out of state to which I was told yes. I asked if anything was found in the fraud check since it would be nice to know if I was compromised. All I get is "it was a corporate decision". I called the corporate office twice and explained this situation and still crickets. I mean, the deal was agreed upon and I wired the funds to them. I did their fraud check and they ran my credit, but still I can't buy them??? All I'm told is it was a corporate decision to sell locally. What a cop out and a bunch of BS. They made me feel like a criminal.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Outstanding Service by Drew
byon 06/03/2022
Drew was so helpful, professional and kind! He explained everything to me and spent much time answering my questions! Best service!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bronco Buyer
byon 05/20/2022
My sales associate Omar knew his stuff. Overall had good experience at Herb Chambers Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hybrid car purchase
byon 05/06/2022
Frankie Santiago and the dealership were wonderful. Things went very smoothly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service Rating
byon 04/30/2022
Got a flat tire, brought it in and it was patched free of charge and I was able to come back and pick it up the same day. Great service! I wouldn't take my vehicle anywhere else for repairs and maintenance
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car
byon 04/08/2022
Quick and easy process, Christopher and Jessica were both amazing and very helpful with everything! Left with a new car on the same day.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Good service
byon 01/10/2022
Eric and Lisa were very courteous in my long distance calls and Eric was great enough to keep me first in line until I arrived w my trade. Nate handled the transaction and all went smooth. Would recommend Herb Chambers auto group and thus dealership to others
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent
byon 01/08/2022
Had a recall and had to being car in..staff were very professional and prompt...
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great!
byon 12/29/2021
Friendly, efficient, quality service. Jack was superb.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hour long oil change
byon 12/09/2021
Made a reservation for a simple oil change before work at 7 am. Got their 5 minutes early, they wouldn’t help me until 7:01. I waited about 1 hour before I asked my the specialist what was going on with my car when one of the mechanics was talking to him about a quote. They spent an hour to see what else they could charge me for instead of doing the service I required. I still waited another 15 minutes after they said they would bring the car down to tell me they didn’t actually do the oil change. I ended up waiting another 15 minutes for them to bring the car around. Awful service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Faulty used SUV, BEWARE!
byon 11/12/2020
Worst experience Ever! Beware. I found a used 2012 Escape Limited with 58k miles on their site. I had been on a search as I loved my last one and like the lifting rear window. Called and spoke to Lisa, after speaking a bit, I received an email from Eric. I live 2 hours away and after being told this car was extremely clean and well cared for by both people I agreed to complete a credit form to purchase as not to loose the deal. They would not accept a credit card down payment over the phone until I could get there. There was a 30 day return policy. My loan was approved and almost 3 WEEKS later the SUV was delivered to me, new driver seat cover and AC compressor, and they took my trade, 2014 Jetta Diesel, very nice 37k miles. Ok so, on delivery I went to start SUV, strange noise and delayed start. I was speaking to Eric, they forgot my paperwork and no spare key. I had him listen to noise. We agreed they would pick it up in 3 days later and give me a loaner during that time. I took it to a friend and put it on a lift. THERES A HOLE IN THE SUB FRAME! Mind you it Passed Inspection. I called Eric, he was surprised and stated they would look at it, along with other things, I had found over time the auto locks did not engage when in drive, when you push the Auto button for the heat and the AC came on, the heat was barely hot unless you turned it to 80, the wheel well they fixed rust on was just a piece of metal riveted on the inside, paint blisters were still there, the center console was loose, the passenger front door speaker was blown for a few things! First Eric apologized and said they missed the hole in the sub frame and would cancel the sale. Then I received calls from GM Scott Lewis. The outcome was they would fix the hole?! and other problems, I could take the SUV have my mechanic/ body shop look at it and make a final decision within 2 days. I was confused?and agreed. I spoke to my friends and they said, “NO” I called and left a voicemail for Scott. Hmmm there was a lot of radio silence and voice mails left. Seems I could only get in touch with Eric & the GM was suddenly too busy to answer his phone. Again, Eric was left to apologize. When I did reach Scott , he was very busy and had to deal with customers on the floor and told me he was only involved for 2 days. I guess I wasn’t a customer?! and that’s bull because these issues are discussed in daily morning meetings. He did not call me back several times and I ended up driving there on a Saturday morning to get my car back and end the deal... BTW, I didn’t get my car back, that’s another story, but I will NEVER deal with them again! I bought a beautiful used Escape from a Ford dealer in Holyoke MA and they were awesome!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great Service
byon 07/09/2018
I recently leased my first vehicle and had an excellent experience. My sales associate Frankie Santiago listened to what I needed and found the perfect vehicle. He helped me through the entire process, which as a first time buyer was extremely helpful. I would recommend Frankie to anyone looking for a vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Omar in sales
byon 07/06/2018
Omar is a gentalman willing to take time with u a pleasure to talk to knows his cars goes the extra mile to make sure you know what you are buying and understand how car works very excellent person and salesperson
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchased vehicles
byon 06/05/2018
Scott Lewis is the most comfortable man to deal with, makes purchasing a vehicle a pleasure. We have and will continue to buy all our vehicles through Herb Chambers, because of folks like Scott. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Warranty work on truck
byon 05/04/2018
I have a 2017 f-350, that I did not buy at herb chambers, ( my mistake).. Anyway with the truck less than a year old I noticed vibration with the truck when it got over 70mph but yet it would go away if you went faster than 75, so I went to the herb chambers truck center to have them look at it. Gary Mitchell is the service manager, I can not say enough good things about that guy! VERY professional! He was honest with me from the beginning explaining how busy they were but they would get me in and out as soon as they could, I had to wait almost 3 weeks for an appointment but I did not mind, well worth the wait! They got my truck in looked at it and discovered I needed a new driveshaft, they had to order this part and rather than take my truck apart and have me be without it for a few days which is very hard when self employed! He called and told me the situation and let me take it back until they had the part and said we could schedule it to come back at my convenience! Bottom line is I know warranty work is nothing great for them but they made it feel like my truck was very important to them. Gary and his team are the best out there! They did great work on my truck and handled the problem very professionally, I will definitely be sending other fellow truck guys Garys way!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jason A is the best!!!!
byon 03/08/2018
This was my second purchase and it was a great experience again. Jason A. is the best. Great guy. Jason knows his business and makes the process so easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
My New Ford Limited Truck!
byon 03/03/2018
I can not tell you how much I love Ford trucks! I lease them and have intentions to buy my last lease out right when the time comes. But for now I'm happy with everything! The dealership I use is because my sales guy (Nathaniel Gamble) treats me like I'm part of the Herb Chambers family! Nathaniel and the rest of the team treated like a king from sales to service. They can't get any nicer and go out of there way to make sure you are completely satisfied with what you need. I'm truly truly happy with everything at my dealership. I left today after picking up my truck one happy camper and will always buy and service my vehicle there.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments