Koons White Marsh Chevrolet

Today 09:00 AM - 09:00 PM
Closed Now
Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 08:00 PM

Customer Reviews of Koons White Marsh Chevrolet

4.6
Overall Rating
(10)
Recommend: Yes (9) No (1)
Write a review: Sales | Service
sales Rating

Koons Chevorlet

by pbaracco on 06/05/2017

Bought my new Malibu from Koon's and the experience was very excellent. From the sales person to the Manager and Finance person and IT Tech it was a painless process. Would recommend this dealer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
66 Reviews
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sales Rating

Koons Chevorlet

by pbaracco on 06/05/2017

Bought my new Malibu from Koon's and the experience was very excellent. From the sales person to the Manager and Finance person and IT Tech it was a painless process. Would recommend this dealer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great car buying experience

by DavonP26 on 04/18/2017

My family and I came into into Koons and expected to get the run around but a salesman introduced himself as Arif and ask me what I was looking for and price range. Arif was very nice answered any questions and made you feel like family he went above and beyond for us ! I would definitely go back. If you looking for a car go to Koons White Marsh and ask for Arif he is the best up there!!!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Wonderful experience. Definitely recommend this dealership to everyone

by Joanne_Doan on 04/14/2017

I had such a great experience at Koons White Marsh. The Sales Consultant Preston Traub, and the General Sales Manager Tim Burg were very professional and provided wonderful customer service. I drove from West Virginia and they did make sure that I would drive home with a new Equinox 2017, which I did. I was very pleased with how they were willing to work with me to get me the deal that I wanted. I truly recommend this dealership to everyone

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great/Easy buying experience!

by Kristen on 04/14/2017

Our sales person today was Preston, who was really easy to work with and made my brothers truck buying experience a positive one. If your in the market for a new Chevy, you need to go to Koons White Marsh and ask for Preston, as he's not your typical pushy salesman and again is really easy and enjoyable to work with!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

by Fran1982 on 04/14/2017

Went to Koons to buy my son a new Chevy Cruze. I had my own Financing already, but they were able to get me a lower interest rate with another bank. My salesperson, Arif, was very helpful and knowledgeable. Great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Buying Experience

by RickWagner on 04/13/2017

My experience buying a new vehicle at Koons was a pleasant one. Graham was very knowledgeable and made getting into the car I wanted a hassle free experience. I've recommend Koons to friends and family that were in need of a vehicle and would happily return again myself.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Wonderful Experience!

by DavidHBMORE on 04/13/2017

I always get nervous about buying from a dealership. I've mostly bought and sold on Craigslist, and had a good experience, but dread sitting in a dealership with a shady salesman trying to squeeze out every penny for crap I don't need. At Koons White Marsh, that wasn't the case. Graham Engleman, who I would recommend to my grandmother (may she rest in peace), was informative, helpful, and kept things pithy and light. At the end of the transaction, I had a great offer on my trade-in, a really fair interest rate, the payment I wanted, and the car I'd been looking for. Graham's honesty, willingness to be candid, and explanation when I needed it ensured that I didn't buy anything I didn't need -- when my dad came in to buy a car a couple weeks later, my father said all the same things. Will absolutely refer friends, family, and co-workers to this dealership and salesman. Thanks Graham!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

My experience

by Angela1975 on 04/13/2017

From start to finish, my car buying experience was amazing. And to top it off, I was given an angel as my salesperson. He was patient, funny, and kind. He took a nervous moment and turned it into a positive, confident moment. Mr. Preston Straub you rock, along with the other Koons family. You have my business forever!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Job!

by Tahoe17 on 04/13/2017

Always love bringing my Tahoe here for Service! Brian Hastmann very thorough and work performed promptly and right the first time. Would highly recommend

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Leasee Beware!

by lsoukup on 06/15/2016

I am very disappointed in the handling of my tire replacement. This is the first time I have leased a vehicle, and my assumption was, from the information I was given, that any repair/maintenance of 'your' vehicle was covered by the lease. My 2016 Malibu has only 1800 miles on it, and a few days ago,I noticed that one of the front tires had a bubble on the side of it. I promptly took it to Koons, expecting a repair or replacement of this basically brand new tire, to be covered at no cost to me. Much to my shock and disappointment, I was told that the tire was my responsibility and this brand new tire would need to be replaced to the tune of $371.39.....ONE TIRE! I think I was in shock, as when I thought about it later, realized that since I now had to pay for this, I could have found a much cheaper price elsewhere, and now had to go through Koons Service Dept. I'm sure that this tire has a manufacturer's warranty, due to the low miles on it, and that Koons will probably benefit from this. To me, it's obviously a manufacturer's defect, as there's no way a tire with 1800 gently driven miles on it, would perform this poorly. I would like a refund of the money I had to unexpectedly and disappointedly spend.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Bad experience!!!

by Tjh1234 on 03/29/2016

Was a horrible experience and I was lied to. I will not deal with them ever again. Changed rate several times after saying it was the lowest the could do!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great buying experience

by tonyt8 on 03/04/2015

Recently bought a 2010 Enclave from Koons Chevy in White Marsh. I must say it was the easiest thing I have done in a long time. The sales rep and finance manager were great. Would definitely recommend this dealership. I drove from DC to see these guys. Awesome.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

by njm22 on 02/28/2015

I brought my 2011 Malibu in on 2/20 for a 'check engine light' situation. The service writer, Mr. Eric Tewey, explained that they wouldn't be able to correct the problem until the next day, due to the lateness of the hour. He said he would call me the next day, no later than noon with an update and then arranged for the shuttle driver to take me home. A little after 10AM he called with the news that my car would be ready that afternoon. Around 12:15PM he called again to tell me my car was ready and, if it were OK with me, he'd send the shuttle driver right over. It had been snowing for several hours that day. As I was leaving the service area, Mr. Tewey accompanied me with a snow removal tool and cleaned all the snow off my vehicle. I didn't ask him to do this, nor did I expect it. When I thanked him he said he likes to take care of his customers. Eric, thank you, again, for your concern and respect. And Koon's, thank you for having such a great employee.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Fantastic Service

by D_E_Walker on 02/19/2015

I am always impress with my service experience at Koons Chevrolet. My service technician Brian is great. He keeps me informed of the status of my vehicle through emails and phone calls. I highly recommend their service center.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Would recommend for any new car buyer

by namitchell89 on 01/30/2015

I was in a car accident which totaled my car. I went to Koons and was able to purchase a 2015 Chevy Cruze for a lower down payment and interest rate thanks to a new car buyers program they enrolled me in. My sales guy was the best.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best dealership ever !

by TMRawls on 01/22/2015

This was my first (new) car that I've bought and I was so excited ! Graham was my sales man and he was very helpful and assisted me in every way possible ! I'm from harford county (and their are plenty of dealerships around my location ) , yet I was unable to find a sedan chevy sonic modle with all of the specs that I would like ! I then came across koons and I was so excited due to the fact that they had everything that I wanted in a car plus more ! Of course we bought the car !!!! The process of signing only took about 25 mins ,yet the overall process to about an hour ! My mother and I were so pleased with how fast and friendly everyone was ! The

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Corvette Service

by jthoma20 on 12/31/2014

Very pleased with the professionalism and care with all whom I dealt with while having my 2013 Grand Sport Corvette serviced.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service writers

by NJM22 on 12/30/2014

Since I've been a customer, my service writer has been either Charlie B or Brian H. Both are excellent; personable, knowledge and a pleasure to work with. Didn't need the shuttle this time; however, it is an awesome amenity! Glad to know it's there when I need it.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Buying experience

by Dave2011chevy on 12/30/2014

My experience buying my 2011 Tahoe was a good one but was a little disappointed when I had left some things in a bag which I forgot and they were never found or returned buy dealer or wholesaler who got my truck.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good Visit

by DPSKI on 12/29/2014

I was very impressed with all those that I interacted with. The employees were all friendly and were very helpful. When I came back to pick up my car a man greeted me, walked me to the cashier and then brought my car to the curb :) I had timely phone calls regarding the status of my repair and Charlie was friendly and helpful. I will return to this dealership!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Tahoe oil change

by AllenD12 on 12/22/2014

I brought my Tahoe in for an oil change and was not pressured in to any other services. The service was completed quick and correct very pleased

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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