Lindsay Ford of Wheaton

Today 11:00 AM - 05:00 PM
Closed Now
Sunday
11:00 AM - 05:00 PM
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Lindsay Ford of Wheaton

4.2
Overall Rating
(22)
Recommend: Yes (18) No (4)
Write a review: Sales | Service
sales Rating

Great experience!

byBolasdeferroon 03/16/2017

The salesperson Anthony was very cool! Very friendly and a lot of fun! He Made the buying experience very comfortable. He even helped shovel a ton of snow/ice from the front of the vehicle in order to take it for a test drive. I ended up buying it!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

54 Reviews
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sales Rating

Incompetent Staff

byMark569on 01/31/2018

Do not give this dealership your business. By far the most incompetent people you will ever meet. The sales guy doesn’t listen to a word you say, and the sales manager, Omar, will not give you a price on a vehicle unless you are ready to buy that vehicle right then and there. I asked the manager to give me an out the door price on a vehicle I was interested in, he kept referring to the “internet price” which is filled with rebates and does not include taxes and fees. I asked the [non-permissible content removed] for a cost breakdown including the rebates I qualify for plus the taxes, fee, etc included. But again, he said the “internet price” is the best price we have. See…. Incompetent. If you have “manager” as a title you should be required to graduate middle school.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Complete Dissatisfaction

bykmh2778on 04/18/2017

Horrible. Lindsay Ford in Wheaton was the worst experience I've ever had when purchasing a vehicle. The sales representative Randy did not admit his unfamiliarity with Mercedes vehicles. I purchased the vehicle under the assurance that the car had navigation. Randy assured me that it did, and seemed to be "confused" when an error message came on in the car. He text me the next day and said that a part was needed from Mercedes in order for the car to have navigation and that I would be responsible for paying for it. I spoke with Ghiani and Patrick (GM). Ghiani was very rude and dismissive. He told me that they would not cover the cost of the navigation and that I could return the car if I was not happy. Then Randy sent me another text asking what my ETA was in terms of returning the vehicle so that he could take his family to dinner. I returned the vehicle less than 48 hours after having it. They would not return my initial check and made me wait an entire week before giving me a refund. I will never do business with them again and neither should you. I guess only certain customers get special treatment.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Fast Service

bymobrown6on 03/21/2017

Car was ready early. Was able drop off the car at a time that was convenient to me. Could have used a ride back from the metro to the shop.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience!

byBolasdeferroon 03/16/2017

The salesperson Anthony was very cool! Very friendly and a lot of fun! He Made the buying experience very comfortable. He even helped shovel a ton of snow/ice from the front of the vehicle in order to take it for a test drive. I ended up buying it!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

great service

bysinker34on 03/16/2017

professional service I have been using the service dept at Lindsay Ford for years, get great service completed in a timely manner

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Attentive service advisor

bySaraheton 03/14/2017

Lindsay Ford service advisor Robert Ryan was very attentive, kept me informed, and anticipated my needs. Very satisfied. Attractive and clean waiting room.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

customer service

byalexandon 03/13/2017

robert Ryan is a customer person who understands people. If he busy they will aleast acknowledge your present and inform you that after they complete there services with the people in front of you they will take care of you

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service visit 3/10

bynaomikettleron 03/13/2017

My service person was friendly and efficient. My shuttle to metro worked well. Service was completed within timetable given to me at drop off.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Customer Service Review

byChyrellon 03/13/2017

Mr. Robert Ryan is an exceptional employee. He always go above and beyond when it comes to customer service. Like I have said in the past, if he leaves, I'm going with him.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

The Works

byIsaac2588on 03/03/2017

I received professional service and advise from Mr. John Kernan. I usually send email requesting service and Mr. Kernand replies soon.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

Vast Improvement!

byRachelOrgelon 02/23/2017

There has been a lot of improvement since my last visit. I felt as if my service providers were attentive to my needs, considerate of my time, and attempted to solve my problem quickly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service

byZwenmryldon 02/22/2017

My request was quickly answered. My advisor Robert Ryan is extremely helpful. He explained things clearly. I know my car has been taken good care of.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service was excellent, and the service was done in a timely faction. A grad

bywitherspoon1on 02/21/2017

My customer rep was very helpful. He was very professional and answered all of my questions. His willingness to serve made the whole experience tolerable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

New car purchases.

byJonlinelsonon 02/18/2017

My wife and I owned a 2010 Ford Fusion hybrid and whe it came time to get a new car we returned to Ford based on our appreciation of that car. We found the Lindsay sales and finance staff friendly and competent. Their suggestions were thoughtful and they did not pressure us in any way. All of our questions were answered and we left wlquite pleased with our New For Fusion Energy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

February 2107

byDanielTDelgadoon 02/16/2017

Rob, the Service Advisor was spot on; attentive, was professional, was quick, responsive and accurate and informative at a detailed level.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

February 2107

byDanielTDelgadoon 02/16/2017

Rob, the Service Advisor was spot on; attentive, was professional, was quick, responsive and accurate and informative at a detailed level.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

N/A

bysqfc8630on 02/16/2017

Easy of use, very easy to drop vehicle and shuttle was very convenient. Proactively found a worn part and replaced.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Survey

bymiltchamon 02/15/2017

Excellent service, all work done satisfactory. Very pleased with everything. Would gladly recommend your dealership to everyone. I definitely appreciate the work that was performed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent Review

byJudithJ2on 02/15/2017

Everything was done well, and my car was brought quickly when I was told that it was ready. Everyone was very professional and friendly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Oil Change

byunKajedon 02/15/2017

I've bought my last two cars from Lindsay Ford and get all of my service work done with them. Fast and friendly service every time!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Scammed in the new year

byLindsayIsBadon 01/03/2017

On December 16, 2015 I took my 2014 vehicle to be upgraded to this dealer. I told them my final set price (i.e. Monthly payment) for purchase. At the end of the deal, they gave me an interest rate I didn't like. I told them the rate was too high and we didn't have a deal. They said they'd get the rate or monthly payment I preferred, but needed to speak directly with the bank the next day. They told me to take the car and they'd make sure things were all worked out. I returned the next day and the salesperson said because it was Saturday, finance was having a hard time getting someone and I should come back later. I returned later in the day, and was told to come back Monday. I explained how uncomfortable I was with the vehicle, but the salesperson said it was fine. On Monday, the person working on the finance said he still hadn't worked out a lower rate. I spoke with Jose Cruz, the manager, who apologized and said he'd fix it. He and a lady named Sara gave me a much lower rate and monthly notes. They required a $2k down payment and said they'd give me back $1k and billing would start in February. They said because it was late I should return the next day to sign the new agreement. I told them I was going out of town and they said they'd overnight the documents to the place I was visiting. That never happened. I called and left voicemails every day and no one responded. Then, I got an email noting the deal was cancelled due to non approval and I should return the vehicle. Because I was out of town, I called to make arrangements to return the car. No one ever responded. As soon as I got back to town, I called and spoke with Jose. He said the deal was approved and at that moment I got an email saying the non approval was rescinded. He said I should come in to sign the new documents. When I got there, the original agreement was given to me. Sara said that agreement was actually processed but was not what she and I agreed to. She said she'd create the correct agreement. When the new agreement was presented, it did not match what we agreed to in our conversation. She looked at the figures and said she'd modify it. When she returned with the next iteration of the agreement, it was still wrong. I told her I would not sign. They sent two more people in to convince me but I said I would not sign. I told them to have the GM call me or I'd be in the store to speak with him. He hasn't called nor has he been in when I've come by. I would like the GM to resolve by doing the following: Refund my deposit and cancel the deal giving me my old car back. Or, give me the monthly note I requested so the agreement can be processed.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

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