Customer Reviews of Heritage Honda of Westminster
Chloe Ford + Heritage Honda = Best car buying experience ever
byon 02/18/2024
Deer-1, Subaru-0 = Find a new car. We spent about three weeks, first researching, then visiting dealerships to sit in a variety of cars, and then visiting again to test drive, narrowing the field each step of the way. Once we'd settled on a Honda Pilot, we emailed 7 dealerships within about a 2-hour drive in two states for their best offers. Chloe Ford, at Heritage Honda, was, by far, the most responsive, thorough, careful, and transparent salesperson we encountered. Having been burned by a Kia dealership in Harrisonburg, Va. four years ago, I asked a LOT of questions, I questioned fine print, I checked and double-checked everything, I told her exactly what we wanted and what we didn't want. Every day for a solid workweek, Chloe answered multiple emails a day; she was patient, answered each question with friendliness and honesty, and never once tried to slip in some upcharge for random "dealer-installed" wheel locks or appearance packages, or ceramic coating, or anything else we didn't want. She did the extra legwork of getting extended warranty and financing info we wanted from the finance department without hassle or run-around. Heritage Honda's ePrice and processing fees were the lowest of the 7 dealerships we emailed. Sure, we did our part to let them know we were real people and serious about this buy, and they were willing to trust us and give us everything we needed ahead of time to plan for a two-hour drive (each way) and leave the dealership within 2 hours with our new Pilot. Manager Ken and finance guy Lyle were also terrific. What is usually one of the most painful experiences in adulthood was delightfully pleasant (and when you're spending that kinda money, you want to feel good about it afterward). I would absolutely turn to Heritage Honda FIRST next time I'm in the market for a new car.
FYI! before you sign and agree with F& I closer
byon 08/26/2017
Know what you want and expect before you go to finance and close deal, especially with dealer add-on packages offered at end in the finance office. Maintenance and extended warranties. Outrageous mark ups and increase in monthly payments. Negotiate Price! Buy warranties elsewhere or call other dealers prior to buying it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent car buying experience!
byon 08/11/2017
I purchased a new Honda Pilot on 8/8/17 from Heritage Honda of Westminster. My car buying journey was years in the making but ended with finding this wonderful dealership. After doing my research online and speaking to several dealerships, I knew exactly what I wanted and what I could afford to pay. I was contacted by Bill Spradbrow (sales manager) after submitting in a request online. He was understanding, helpful, personable, maintained timely communication and did not try the typical new car dealer tactics. For a well informed buyer, this made the car buying experience much more pleasurable. He kept his word from our communications, had the car ready and introduced me to Ernie Kosmakos (salesman). Ernie went through every button and gadget in the car and showed me lots of handy tricks. I truly appreciated that if Ernie didn't know the answer to one of my technical questions, he didn't try to give a "fake" answer. Bill continued to work with Ernie and I throughout the process to come to a great deal for me! Adam, in financing, worked to find me the best rate including personal phone calls to banks to see if they could give a better rate. He also ran the numbers 100's of different ways for me to decide on the best option for my family. Although car buying is never a quick process, their team moved as expeditiously as possible to get my deal finalized. While cleaning out my trade, I asked Ernie if he had any bags for me to put my possessions in. Ernie looked and couldn't find one but he went to his car and got his reusable Aldi bags for me to use! I can say that I would recommend this dealership to anyone. Their authenticity made the car buying experience much more pleasurable. Thank you Bill, Ernie and Adam for an excellent car buying experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great buying experience
byon 04/07/2017
Really appreciated the pleasant sales experience when I bought my new car last week. I also appreciate that they don't put the dealership name on my car. No pressure from this dealer and I got a great price on my trade-in. That;s the one thing that sealed the deal, plus they honor USAA car buying discounts.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Recent purchase of HR-V
byon 01/07/2017
Mr. Mulhenrich took excellent care of me during my first new car purchase. He answered all questions and was not pushy at all. He was understanding of my needs in a vehicle and had offered additional options to stay in my price range. Before driving off the lot he stayed in the snow after the store was officially closed to show me exactly how everything worked and sync my phone and answer any additional questions I had. I would highly recommend him for anyone in the market and are nervous about the sharks in the car buying industry. It was a pleasant experience. Mr. Dan the finance guy was another person who made this experience effortless. He was very personable and again understanding of my financial situation. He put no pressure on the back end but allowed me to make informed decisions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tom Henigan
byon 12/22/2016
Tom is very knowledgeable and friendly and treats you as family. He goes out of his way to make sure you are satisfied.I always ask for tom whenever I go in for service. Bob Taylor
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Parts sales are great!
byon 11/07/2016
I purchased a power door roller for my 2005 Odyssey. The part was received a day earlier than expected, at a GREAT price and was a PERFECT fit. Bret Henigman communicated everything clearly and was very professional!
2016 Honda Odyssey
byon 08/07/2016
Just purchased the following in Westminster, Maryland from Bill Spradrow at Heritage Honda. Great experience with Mr. Spradrow. Odyssey EX-L with RES 31,365 900 Dest 225 Roof Rack installed (no cross bars) 299 Dealer processing 32789 1967.34 Taxes 4 Electronic Registration fee 20 Titling and Registration fee 307 Reg/Title/Sec 35087.34 OTD
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
crv purchase
byon 07/29/2016
The whole process of buying a car from beginning to end was honest and efficient. Salesman Donnie and manager Tony were a pleasure to work with. The night before, I visited a Honda dealership In Owings Mills, Maryland with the intention of buying a car after receiving a written "guarantee" that a specific price would be honored. Upon arrival, the price was jacked up by $500 as I was told the "owners" would not agree to sell me the car at the previously agreed to price. They not only lost the sale of the car, but also lost my service business which has amounted to tens of thousands of dollars (6 cars) over the past 20 years. I have had 2 experiences with Heritage Honda of Westminster over the years. They have both been by the book, honest, and with the utmost of integrity. I would recommend them highly. When they give you their word, You can rely on the fact that they will honor their quotes to the letter!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Good Service Jeff Kontz
byon 07/27/2016
Jeff kontz was a great adviser. I was treated well at this dealership!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Heritge Honda Rocks
byon 07/25/2016
I own a 2010 Honda Crosstour and everytime I have a problem, Heritage Honda of Westminster takes care of me. A recent service call, Mike Meckley took great care of me. He kept me posted of all things that were necessary to do on the car. He provided great customer service. Many thanks Mike for helping me out.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 06/09/2016
I went in for my first oil change and tire rotation on my new car i bought from Westiminster Honda. I made an appointment on lineand arrived at my scheduled time, Mike Meckley was very professional and took my car in right away. The dealership sent me an email saying my first oil change was free. I had no problem with this and they included the tire rotation as well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very Pleased
byon 05/20/2016
I just bought my third vehicle from the Heritage family of dealerships and I can honestly say that my experiences all three times have been great. The sales team at Heritage Honda was attentive, not-pushy, and our sales rep, Elijah, truly took all the time I needed to decide which car was for me. He spent at least 3 hours with me one day just doing test drives, getting my vehicle appraised, etc. He came in on his day off to meet with me again to close the deal - which was not expected. Go with Heritage - they're worth it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Wonderful Experience
byon 05/16/2016
I bought a 2016 CRV this year from Heritage Honda in Westminster. I have bought many new cars in the past and this was by far the best experience. Alex Peterson was my salesperson at Heritage and he was exceptional. He was very knowledgeable about the CRV and he was very patient with this senior citizen, showing me all the bells and whistles on this luxury CRV Touring car. Alex worked up a good price which was lower than 4 other dealers I contacted. I would highly recommend the sales staff at Heritage and especially Alex Peterson. On a scale of 1 to 10, I would rate Alex as a "12".
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Heritage Honda Service in Westminster
byon 05/13/2016
I bought my 2015 Honda Accord about 8 months ago and continue to be impressed with the service department who paid for my first oil change and tire rotation. My second visit to the service department was for another oil change and tire rotation. The service advisor Mike Meckley was nothing short of friendly and professional - Mike even offered me additional coupons for both the oil change and tire rotation that save me $50.00. I would highly reccommend this dealership for sales and service. Thanks again, Mike!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service write-up
byon 05/03/2016
I was impressed with how patient Mr. Tom Henigman was with me as I peppered him with questions about my Accord's recommended service. He calmly explained why the service was recommended. He never talked down to me and I never felt like I was imposing on him. I am confident that together we can keep my Accord on the road for a long time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer Service is great
byon 03/22/2016
I recently had my car serviced at Honda in Westminster and I found it to be a great experience. I worked with Mike and Tom and both were informative, gave me updates and let me know when the car would be ready. The first service visit is free and since I had something that needed to be fixed after my first service appt. (was going to take 3-4 hours to do and they didnt have time to do it when I made the oil cahnge appt), that was also free of charge.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Dealer that actually wants your business
byon 11/20/2015
I had been shopping in the area and had come to Heritage after an extremely rude salesman from another dealer basically acted like I was stupid. I was met upon arrival with a very friendly salesperson that took his time and answered my barrage of questions. we spent several hours going over what would fit me first as a vehicle. they then worked with me on my budget to get me a great deal. I ended up with a well equipped Honda and left with a very pleasant feeling overall. Go to this dealer if you want a great vehicle and a great car buying experience. I worked with Alex Peterson (saleperson) and i can say that i was very pleased.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Our service experience
byon 11/20/2015
Great services at a reasonable price. Job well done Heritage Honda of Westminster.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Oil Change
byon 10/19/2015
I went to Heritage Honda in Westminster and all of the employees there were polite and friendly. They explained everything inspected during the oil change and the results of the inspection. I feel confident that if I were to bring my other car to the same dealership for service that I would be treated with the same courtesy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service at the dealership
byon 10/17/2015
I have gone to local service shops, but always wind up back at Heritage Honda. They know my car, they know me and they always complete the work in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service completed as promised
byon 08/05/2015
Very pleased with my latest visit. Not only were they able to get me in with short notice, but my car was done before the promised time. Will definitely return again. Thank you!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Westminster is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
1 Comments