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Customer Reviews of Heritage Honda of Westminster

3.3
Overall Rating
3.29 out of 5 stars(173)
Recommend: Yes (4) No (3)
Write a review: Sales | Service
1 out of 5 starssales Rating

Poor Communication and Accountability

by Misha V on 08/01/2021

This complaint is focused on poor communication and accountability by the car dealership. I purchased a new Honda civic from this dealership in JAN2021 and had an excellent buying experience but unfortunately things went downhill since then. I was given temporary license plate tags and as we approached tag expiration date, I reached out to the dealership four times via email, both to the salesperson (John Mohlhenrick) who sold me the vehicle and the general manager (Robert Lee) without any response. Only after calling the dealership to speak with multiple managers was a response eventually provided within several days. I was assured my Mr. Lee internal actions would be taken to prevent recurrence. I recently emailed both Mr. Mohlhenrick and Mr. Lee with another inquiry but have not heard back and it has been over 2 weeks. Due to the poor communication and lack of accountability with consumers who purchase over $21k from a private business, I do not recommend you buy your car from this dealership for the risk that you will also be dismissed once you have made your payment. Hopefully, this serves as a wake-up call to the dealership to take consumer inquiries more seriously and have greater pride in the work that they do. I have submitted a complaint with BBB and look forward to hearing from the dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

173 Reviews
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5 out of 5 starsservice Rating

Vacation saved!

by Jamie on 08/16/2022

The evening before we are leaving for our beach vacation (an 8 hour drive), my tire goes flat! I arrived about 20 minutes before the service department is going to close. Annie in service is there to help me. Jake comes over to assess my tire and he finds two objects that have punctured my tire! So a plug may not work. They had the tire in stock that we needed!! Jake came in earlier than his scheduled shift they next morning so we could get on the road for our vacation! I am so thankful that they were there to help and he went above and beyond to get the work done so that we didn’t get in the highway much later than we originally planned. I will definitely be back to have my vehicle serviced her with them! Kudos to Annie and Jake- thanks again!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Superb service!

by MP on 06/20/2022

My favorite place to take care of my car so far – very comfy waiting area with plenty workspace to land with your laptop and seating for those watching TV. Very courteous and friendly personnel as on the phone, as well as in person. Special thank you to Malcohm Duncan and technicians for fixing my car and technical advice. Thank you so much, guys!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

1 out of 5 starssales Rating

Poor Communication and Accountability

by Misha V on 08/01/2021

This complaint is focused on poor communication and accountability by the car dealership. I purchased a new Honda civic from this dealership in JAN2021 and had an excellent buying experience but unfortunately things went downhill since then. I was given temporary license plate tags and as we approached tag expiration date, I reached out to the dealership four times via email, both to the salesperson (John Mohlhenrick) who sold me the vehicle and the general manager (Robert Lee) without any response. Only after calling the dealership to speak with multiple managers was a response eventually provided within several days. I was assured my Mr. Lee internal actions would be taken to prevent recurrence. I recently emailed both Mr. Mohlhenrick and Mr. Lee with another inquiry but have not heard back and it has been over 2 weeks. Due to the poor communication and lack of accountability with consumers who purchase over $21k from a private business, I do not recommend you buy your car from this dealership for the risk that you will also be dismissed once you have made your payment. Hopefully, this serves as a wake-up call to the dealership to take consumer inquiries more seriously and have greater pride in the work that they do. I have submitted a complaint with BBB and look forward to hearing from the dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

1 out of 5 starsservice Rating

Well Spend $2k and it’s not fixed

by Andrew A on 07/09/2021

Well the car wouldn’t start after replacing the starter when they returned to me so they took it back and got it started, no problems there since. Also, had the A/C repaired, new condenser, it worked for a week now blowing hot air again. So that was my experience. We’ve bought two cars there and recommended our in laws to buy there too. That won’t be happening again.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Great Service With a Winning Attitude

by sperotti on 06/07/2021

Dropped my car off in the morning, got the shuttle home and the service staff explained everything in detail. They made me feel like I was their only customer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

1 out of 5 starssales Rating

No ethics when inventory is low

by bmountcastle on 05/31/2021

Our family has purchased several vehicles from this dealership and we were astonished at the poor treatment we received today. We decided on the vehicle we were going to purchase and began the negotiation process. The manager offered us a price for the vehicle and while we were discussing another sales agent took the keys to "show a buyer a feature." We accepted the offer and our saleswoman went to her manager. She came back and said that offer is no longer available and offered us a mush higher monthly payment and down payment. Clearly they had sold the car to some one else and didn't care that they had offered it to us.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

2 Comments

5 out of 5 starsservice Rating

Warranty work completed without questipm

by Nick1 Q 010 on 12/18/2020

Warranty work was done to my complete satisfaction in

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Best experience I've had in buying a car ever

by JimmyP on 10/26/2020

Jared Wright was excellent! He gave a competive price and he's so nice, funny, honest and remarkably responsive. Never had more fun buying a car. The excellent reviews I read about the dealership and Jared were all true.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Attentive, easy, very nice

by teresakay on 01/30/2019

They really went the extra mile to make sure I was happy and I really appreciate that. Their deal was great, they were very attentive, and they made the process very easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Smooth Car Buying Experience

by haccordex on 08/20/2018

I had the pleasure of working with Chris Felker at Heritage Honda Westminster during the purchase of this latest vehicle. Our entire process took 1 month. However this is only because we switched from being interested in one car to another. From deciding on buying an Accord to signing on the dotted line 7 days passed. Chis is a no BS dealer and that is fantastic. He was attentive to and straightforward with all of my inquiries and requests about trying the get the right car for me. Chris is also one of the most knowledgeable dealers about his products we have ever dealt with. Most dealers BS the information about the car or make claims that I know to be false, never the case here. Furthermore Chris and Heritage of Westminster offer some of the most competitive pricing available. Overall we were extremely satisfied with our experience here and recommend this dealership and Chris.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Great experience at Heritage Honda - Westminster!

by RDavis1025 on 06/28/2018

My husband and I had a great experience purchasing our vehicle at Honda Heritage in Westminster. We drove over an hour to look at a pre-owned vehicle that we were interested in trading with our Jeep. Immediately, we were welcomed by friendly faces and were put at ease. This was important because we had a negative experience elsewhere at a different dealership earlier that day. We worked with Leslie Hale and she was phenomenal! She was incredibly friendly and knowledgeable about the car we looked at. It was a pleasure to work with her. She truly cared about our experience and our needs/wishes. She answered all of our questions and patiently walked us through each step of the process. She was professional, yet down-to-earth, approachable, and had a great sense of humor. If you are looking for a pre-owned vehicle at this dealership, come find Leslie! We also met Brent and he was very friendly, knowledgeable, and great to work with as well! Though we live over an hour away, we would not hesitate to come back to this location again in the future!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Tremendous buying experience

by MarkinMD on 02/01/2018

I shopped 4 different dealers and this is the only place that was always "leading" with creative ways to get to my price. I was amazed at the level they went and the effort they took - even though I had told them late in the process I was going with another salesperson/dealer that I had a relationship with. At the last hour I realized - these guys in Westminster (namely Alex) have been the ones coming up with all the numbers for the others to beat. The other ones were just saying "we can match that" - and that it. So I went to Alex and made the buy. I am super happy. (Honda Accord Sport 2.0T ).

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Straightforward and knowledgeable

by swilli6 on 01/11/2018

We had a great experience with Nathan, and Heritage of Westminster. After emailing several dealerships for quotes, they came in with a very reasonable price. We decided to go with another dealership who promised 400 less but lo and behold when we went there, they tried to bait and switch. So we left and called Nathan who helped us finalize our purchase. He was always straightforward, concise and succinct and was great to work with. Plus my kids took to him so that's always a good sign ;) Great experience and will definitely go back/refer friends/family. Love my new Honda Pilot.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Great experience

by Chas_Milligan on 10/28/2017

John Mohlhenrich was great to work with, he is very knowledgeable and courteous, he answered our questions and was honest with his answers, the other people that had to do their functions were very helpful too. Love the 2018 Odyssey EX. Thanks guys!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

3 out of 5 starssales Rating

FYI! before you sign and agree with F& I closer

by glenalert on 08/26/2017

Know what you want and expect before you go to finance and close deal, especially with dealer add-on packages offered at end in the finance office. Maintenance and extended warranties. Outrageous mark ups and increase in monthly payments. Negotiate Price! Buy warranties elsewhere or call other dealers prior to buying it.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Excellent car buying experience!

by Sferguson832 on 08/11/2017

I purchased a new Honda Pilot on 8/8/17 from Heritage Honda of Westminster. My car buying journey was years in the making but ended with finding this wonderful dealership. After doing my research online and speaking to several dealerships, I knew exactly what I wanted and what I could afford to pay. I was contacted by Bill Spradbrow (sales manager) after submitting in a request online. He was understanding, helpful, personable, maintained timely communication and did not try the typical new car dealer tactics. For a well informed buyer, this made the car buying experience much more pleasurable. He kept his word from our communications, had the car ready and introduced me to Ernie Kosmakos (salesman). Ernie went through every button and gadget in the car and showed me lots of handy tricks. I truly appreciated that if Ernie didn't know the answer to one of my technical questions, he didn't try to give a "fake" answer. Bill continued to work with Ernie and I throughout the process to come to a great deal for me! Adam, in financing, worked to find me the best rate including personal phone calls to banks to see if they could give a better rate. He also ran the numbers 100's of different ways for me to decide on the best option for my family. Although car buying is never a quick process, their team moved as expeditiously as possible to get my deal finalized. While cleaning out my trade, I asked Ernie if he had any bags for me to put my possessions in. Ernie looked and couldn't find one but he went to his car and got his reusable Aldi bags for me to use! I can say that I would recommend this dealership to anyone. Their authenticity made the car buying experience much more pleasurable. Thank you Bill, Ernie and Adam for an excellent car buying experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Great buying experience

by frederickbuy on 04/07/2017

Really appreciated the pleasant sales experience when I bought my new car last week. I also appreciate that they don't put the dealership name on my car. No pressure from this dealer and I got a great price on my trade-in. That;s the one thing that sealed the deal, plus they honor USAA car buying discounts.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Recent purchase of HR-V

by Jpuller on 01/07/2017

Mr. Mulhenrich took excellent care of me during my first new car purchase. He answered all questions and was not pushy at all. He was understanding of my needs in a vehicle and had offered additional options to stay in my price range. Before driving off the lot he stayed in the snow after the store was officially closed to show me exactly how everything worked and sync my phone and answer any additional questions I had. I would highly recommend him for anyone in the market and are nervous about the sharks in the car buying industry. It was a pleasant experience. Mr. Dan the finance guy was another person who made this experience effortless. He was very personable and again understanding of my financial situation. He put no pressure on the back end but allowed me to make informed decisions.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Tom Henigan

by bobtaylor88 on 12/22/2016

Tom is very knowledgeable and friendly and treats you as family. He goes out of his way to make sure you are satisfied.I always ask for tom whenever I go in for service. Bob Taylor

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Parts sales are great!

by JDubya33 on 11/07/2016

I purchased a power door roller for my 2005 Odyssey. The part was received a day earlier than expected, at a GREAT price and was a PERFECT fit. Bret Henigman communicated everything clearly and was very professional!

  • Recommend this dealer? Yes

1 Comments

5 out of 5 starssales Rating

2016 Honda Odyssey

by pthpthp on 08/07/2016

Just purchased the following in Westminster, Maryland from Bill Spradrow at Heritage Honda. Great experience with Mr. Spradrow. Odyssey EX-L with RES 31,365 900 Dest 225 Roof Rack installed (no cross bars) 299 Dealer processing 32789 1967.34 Taxes 4 Electronic Registration fee 20 Titling and Registration fee 307 Reg/Title/Sec 35087.34 OTD

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

about our dealership

Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Westminster is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!