The Car Store
Customer Reviews of The Car Store
Horrible lies
byon 02/01/2020
Last night my wife and I started the process of buying a new vehicle from the Salisbury location. After being told to come in because the manager was going to “make something happen” before we could walk in the door another sales person told us it would never happen and to pretty much leave. Everything was talked about via phone. After the horrible assistance on the phone and the time wasted in person we were told to leave and have a great day. Worst experience I have ever had with this dealer. Lie after lie and being pushed out was the biggest waste of time.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Did not buy a car
byon 10/26/2019
After filling out the online application and getting a call saying i was approved i drove from de to salisbury only to be told that i would need $1500.00 dollars down to be approved for the car i wanted needless to say i went back home in the car i came there with very disappointed i had bought two car from them before but i probably won’t be back
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Very unprofessional Internet Sales staff
byon 06/13/2019
I requested information on one vehicle through the website. When I was advised that the car was a automatic and not a manual I politely declined and said no thank you. In less than a month I receive 7 emails badgering me to come in and look at the inventory, or the email stated they could not get a hold of me. With the 3rd email I declined again and said thanks but no thanks. Four emails later I finally wrote back and told them again I was not interested and to please leave me alone. I had already unsubscribed twice and emailed directly 3 times I did not any more further contact. Last night i receive a passively aggressive nasty email from Paige that started "Sorry for any confusion YOU may have!" Really? Any confusion I may have, when all I asked was that I stop being contacted. Between the spelling errors and erroneous use of ALL CAPS littered throughout the email, the attitude and total lack of customer service only solidified my initial belief. I will never go to The Car Store, The Truck Store or any dealership associated with them. They also might want to let Paige know that the subject line Have a Blessed Day is completely inappropriate and had nothing to do with the issue. They may want to invest in some Customer Service training as well.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Awesome salesman!
byon 04/05/2019
Salesman Warren Ward provided top notch service. He was professional and very patient while listening to our needs and desires. He was able to assist in getting my son the car that he desperately wanted. He appears to take take pride and enjoyment in his work.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
No Customer Service
byon 12/18/2018
Once the sale is complete you become a bother, not a customer. I cancelled the GAP insurance on my traded in, paid off vehicle in October. Today is the 18th of December and they are still telling me my refund is processing. I spoke to Carco, the company backing the GAP and was told the Car/Truck store never sent anything to them to cancel the GAP. They also told me it takes about three days to process, not 90 days like Jordan at the Car Store said. I hate it when you can't trust people at their word!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Worst Customer Service Experience Ever!!!
byon 03/28/2018
My visit to the car store was 3/27/18. It was the worst customer service I've ever experienced in my life. John Parker was my sales rep. He seemed like a really nice guy on the test drive. Afterward, I was approved for the car & he told my brother and I that we could spend some time viewing the specs in the vehicle while he did the paperwork if we wanted. We spent all of (maybe) 10 minutes in the car before discovering that the radio is broken and the sun glass box case above the dashboard literally falls in your lap if you open it (making it nothing more than a prop). At this point, John came & knocked on the window to let me know the paperwork was ready & it was time for me to set up my insurance & go into the finance office. I pointed out the flaws I noticed in the vehicle & his nonchalant response to both issues was "oh, I can get that fixed for you". As we got out of the car he also pointed out that the rear seat headrests in the vehicle were missing. Please note that HE brought up the head rest issue. I was completely unaware of it, as I'm sure most people would be because you'd expect a vehicle to have basic safety equipment if you're going to drop 12 grand right? Not the point. John went to confer with his manager "Dave". He came back & said, "Well, I can fix the sun glass holder, but you fix the radio" (first inconsistency). I pointed out that when we were in the car & googled the issue it seemed to be a recurring problem with that vehicle & I didn't want to keep replacing radios. At this point his demeanor changed & he and Dave began to act as if I was causing problems by wanting to be aware of the true condition of the vehicle. I let John know that the only person I wanted to deal with after that point was his manager, to which he smirked and tossed my paperwork on the desk in front of me. I suppose they thought that a young female would nod and smile & let them rob me without asking any questions? John spent the remainder of the evening hiding at his managers desk and making remarks under his breath. It almost seemed like we came to an agreement when the manager (Dave) said that if I bought the car, I could come back in the morning to have it looked at. I asked him to put it in writing on the "You Owe, We Owe" form that I would sign at the end of the paperwork. All I asked was that they fix the sun glass holder, take a look at (NOT pay for or fix) the radio, and to honor their word about the headrests (which again I did not initiate or ask for, John volunteered himself for the task). Dave said that I was "making things difficult" by asking for them to put it in writing, which I take to mean they never had any intention of doing anything they said they were going to do. I find it humorous that Dave even had the balls to make a comment to the effect of, "Once you drive off the lot, that car's problems are between you and the bank. I walked out. Nice try guys :)
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
TJ is phenomenal from the Malibu Girls
byon 02/13/2018
On Saturday February 20, 2018 I filled out an online pre-certified application with The Car Store and spoke to a really nice lady over the phone whose name I can not remember, she told me that since I lived in Delaware and am closer to The Car Store in Laurel, that if I seen a Malibu online at The Car Store in Maryland that they would be able to drive it down the the Laurel store. I told her that I would be available to come in and test drive Malibu's on the following Monday February 12, 2018. When my aunt and I arrived to The Car Store in Laurel Delaware Joe Gachine (A.K.A. happy feet) came out to help me and immediately took us into the store and wanted to start the paperwork process before I could even test drive them. My aunt let him know that we were going to test drive them first and his attitude changed and he acted dismissive, like he couldn't be bothered to help us with purchasing a car. There were three Malibu's on the lot and I wanted to drive two of them. When I wold him I wasn't interested in the first one because of a broken hub cap and also the color he got offended and said "you knew what the color was before you drove in it" also saying the damage to the hub cap wasn't his department because he just sold the cars. After that he brought us out the keys to the wrong car and shoved them in my face when I refused to test drive it. After this it start to rain and he left us outside for at least 5 minutes while he "looked for the keys" for the third car. When I drove the third car there was something wrong with it, not sure what but something. When I asked him about it he again was unsure of the problem. When we decided we weren't going to do business with The Car Store in Laurel Delaware he became dismissive. So we left and drove directly to The Car Store in Salisbury Maryland where we met a sales man named TJ Bryant who was very respectful and professional from the beginning. He was able to get us into the Malibu I wanted to test drive as soon as we pulled into the lot and I absolutely fell in love with it, but the bank couldn't finance because of the mileage and he was able to get me into an even better Malibu with less miles. There was also another gentlemen there by the name of Mike who was able to change the loan details to fit my needs who went above and beyond. Everyone in The Car Store in Salisbury Maryland were very nice and accommodating to my needs and for that I want to say thank you! Doing business with The Car Store in Maryland for my very first car was stress free and of course we had a bunch of laughs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
