Jim Coleman Cadillac

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Closed Now
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Jim Coleman Cadillac

3.7
Overall Rating
(3)
Recommend: Yes (2) No (1)
Write a review: Sales | Service
sales Rating

Outstanding Service

by clarkmti on 02/10/2017

Used car sales team is 100% trust worthy, competent, and a pleasure to work with. Service attitude, attention to detail, knowledge, and loaner car program can't be beat! I just traded in my 2013 escalade for a 2015 escalade esv and everyone was super. This was my 3rd Cadillac from Coleman - the only place I'll buy a car from.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

23 Reviews
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sales Rating

Outstanding Service

by clarkmti on 02/10/2017

Used car sales team is 100% trust worthy, competent, and a pleasure to work with. Service attitude, attention to detail, knowledge, and loaner car program can't be beat! I just traded in my 2013 escalade for a 2015 escalade esv and everyone was super. This was my 3rd Cadillac from Coleman - the only place I'll buy a car from.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Job!

by 1teacher on 12/27/2016

I received excellent, timely service, handled in a professional manner. Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

they are lying and cheating

by Saeed1333 on 07/28/2016

I recommend service department specially Martin. He is so professional, friendly and expert but I do not recommend sell department because they are cheating and lying specially the manger(Tim). So next time I will go to another dealership for getting new car but for service I will go to service department of Jim Coleman.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
service Rating

18Oct15

by Cynthiamm on 10/25/2015

I went in for a battery and tires while replacing the tires the mechanic realized that brakes and rotars were also needed. I was then notified by my representative of this and was asked if OK to proceed with replacing brakes and rotars. while sitting in the waiting area, Mr. Price (the saleman who sold me the vehicle in 20008, and my brother his vehicle in 20011 and my sister-in-law in 20013) remembered me and had a great conversation. Besides spending more money than expected it was an overall good experience. ,I went in for a battery and tires while replacing the tires the mechanic realized that brakes and rotars were also needed. I was then notified by my representative of this and was asked if OK to proceed with replacing brakes and rotars. while sitting in the waiting area, Mr. Price (the saleman who sold me the vehicle in 20008, and my brother his vehicle in 20011 and my sister-in-law in 20013) remembered me and had a great conversation. Besides spending more money than expected it was an overall good experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Better waiting room experience needed...

by misterdavis on 10/13/2015

Surprised that they did not offer free water bottles, sodas in the waiting room...like Jim Coleman Infinity. Also wished they had coupons available for repeat customers...via email or postcards...like Jim Coleman Infinity. May switch to Infiniti or Lindsay Cadillac for next car.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

USAMRIID

by PhePhe on 06/12/2015

My service representatives were very knowledgeable and accommodating. They understood what I needed and made sure that all my request for services were carried out. I am very satisfied.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Review Title

by DavidSJones10 on 05/27/2015

I came in for an oil change and the oil was actually changed. Staff made sure everything was very pleasant and professional. The experience was appreciated.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Cesar Cuyun in the service dept is great!

by John_S_H on 05/26/2015

I have had my 2012 Escalade in for servicing a couple of times this year. Even though the dealership is being renovated, and the service dept is in temporary quarters, they have really stepped up their game. In particular, Cesar Cuyun deserves exceptional kudos. He communicates extremely well, and gets me in-and-out quickly. I cant say enough nice things about Cesar and his attention to detail!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

2011 CTSV Coupe Service at Coleman Cadillac

by DaninVA on 03/17/2015

Coleman was operating from temporary quarters (Toyota) while the Cadillac showroom was under refurbishment. Service was still excellent and the loaner car provided was much appreciated.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

2015 January review

by paulmolloy on 02/02/2015

I had two cars in for service and both were taken care of in an excellent fashion. Seat heat on 2005 STS taken care of and tire replaced on 2011 along with a short fixed in ONStar connection.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

cadillac

by Mgh12 on 01/28/2015

enjoyed working with Glenn Price, my sales person. He was not a "hard sell" and was always congenial when I was looking at alternatives. the actual sale, with signing papers, was very quick in my experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Good experience

by CTS_Driver on 12/29/2014

The service rep I dealt with left for several years and since returned. I am glad he is back because of his professional, courteous, and knowledgeable attributes. The service representative is Caesar Cuyan

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Love my ATS

by Black_Caddy on 12/19/2014

As usual, I get the VIP treatment my service writer the personnel that service my car and all others that I come in contact with show me that they are more than just an employee. When I come to receive my vehicle after repairs are complete, they make sure that i'am completly satisfied.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent Service

by jwstevenson on 12/19/2014

Outstanding service! The manager is always courteous and welcoming, explains what needs to be done clearly, including costs, and estimated time that the service will take to complete. And all of the work that has thus far been completed on my car has been done well and as specified.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Best Service Manager

by Reidie on 11/16/2014

Mr.Pallente was very courteous, helpful and knowledgeable. He is the best, I certainly would like to congratulate him and encourage him to keep up the good work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Jim Coleman Cadillac, Bethesda, MD - Worth the Drive!

by TLenahan on 10/29/2014

My husband had been researching a CTS VSport for over a year. I finally agreed to test drive and decided to go to Miller Cadillac in Ellicott City b/c it close to our home. Long-story-short I suggested we call Jim Coleman. My husband agreed b/c he found the exact car he wanted (except for the color). We were about an hour away so I called and Mr. Darrell Landon answered the phone. He said he would have the car already for us to test drive. Mr. Landon made the hour trip worth the drive. Mr. Landon was extremely professional and courteous. Moreover, he provided the exact test drive we wanted and he knew how to operate the CUE. My husband and I never make a purchase this large without a few days of thinking about it. However, because of Mr. Landon, I decided in 24 hrs. I now consider Darrell a friend and I have already recommended him to 3 people! Furthermore, the whole Jim Coleman Cadillac team has been fantastic! It's worth the drive to Bethesda to visit Jim Coleman and especially Mr. Darrell Landon!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Experience

by bsp3 on 10/03/2014

I recently went to Jim Coleman to look at a used vehicle. I was greeted by Richard Mallon and he took me to see the SUV I was interested in. Richard was extremely knowledgeable about this GM vehicle yet he was not pushy at all. I bought the vehicle and had an equally great experience on the finance side with Stew Mallon. I have purchased many vehicles over the years and this was probably one of the best sales experiences I've had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Leased a New ATS

by yankees0723 on 07/27/2013

Even before I got to the dealership my sales associate Nana was extremely professional in his emails and setting up an appointment. At the dealership the managers and staff were very accommodating and helpful. Nana knew a lot about the car and walked me through the features and functions of the ATS and CUE system. It was a very pleasant buying experience and I would recommend people to this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Leasing a Car at Jim Coleman in Bethesda

by Happy_SRX on 05/17/2013

I talked to Mr. Santos V. over the last year about the used cars he had in stock. He was always very pleasant, no pressure and tried to help me. So when I decided to lease a new car I of course called him first to help me. We made an appointment, looked at all the cars I wanted to, test drove an SRX and I completed the lease that evening with him and the folks at the dealership. All very pleasant, professional and I was very comfortable at all times in our discussion. I would highly recommend Santos V. for anyone looking at any type of car with Jim Coleman. When it is time for a new lease I will call him again. Of course I had my Edmunds information with me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

We recommend Jim Coleman Cadillac

by archtk1 on 05/01/2013

My wife and I were quite pleased Xwhen we first met Nana P., our sales adviser. He was knowledgeable about the SRX we were looking at, he did not "push" us into buying the vehicle, and he helped us to make our decision in a calm and friendly manner. When we returned for a second look, he recalled our specific interests. He allowed us to take an extended test drive so that we could make a final decision. Mr. P. actually made our buying experience pleasurable, something we had not initially anticipated. We will recommend Coleman to our friends and we will tell them to ask for Nana.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Good Trade

by fred10456 on 11/17/2012

Afer a couple of calls to obtain details on the vehicle I was interested in, I visited the dealership and closed the deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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