With the first few services, I was treated well by this dealership on my Certified Pre-Owned Mercedes E550 still covered under warranty and service contract. Everything was going well until I found out that my car has a brake issue that they are not able to fix. The first time the steering wheel started to vibrate, I paid for new front brakes because I was told that would fix the issue - the brakes were not worn out, but they had "hot spots" so this was the only way to fix it. After approximately 5,000 miles, the steering wheel started vibrating again, they provided new brakes at no charge and said this would take care of it. The issue is not fixed and the vibration is back now in less than 7,000 miles... again, I am told the front brakes are not worn out, but they need to be replaced to fix the issue. At this point, I completed a Google search and learned that there are brake issues with this car and I was also told by the customer service representative that this car has shown issues for other customers plus I saw multiple memos on the computer about the brakes and parts for this car where Mercedes has tried to come up with a solution for the issue. I was told that I had to buy another set of front brakes to fix the issue (three sets of front brakes on this car in less than a year) or I can call Mercedes Customer Care to see what can be done. After waiting for three days after contacting Customer Care, I called back to find out the status. The representative called me back and it has been determined that the front brake issue is due to driving conditions - basically, I was called a bad driver even though the back brakes have lasted almost 30,000 miles without any issues and there are known issues with the front brakes. The service representative has done the best he can with this situation, but I have not even received a call from the Service Manager to discuss the situation further. We have been considering buying another Mercedes for our household because of how pleased we have been with this car except for this brake issue, but now I realize this company cannot fix its own product. They have just added insult to injury because I have never had a brake issue with any car brand I have owned except for this one.
Excellent sales experience
My sales experience was utterly pressure free. I got to do a long test drive, and after the deal was done (over $1000 cheaper than competing area dealers) got them to agree to waive the entire upsell finance nonsense (rust-proofing, dent protection, etc.) just by telling them in advance that I didn't want anything. I was out of the dealership in one hour. Salesman was very knowledgeable and offer to come to my home to get the garage door opener synced. Plus they are Checkbook magazine's choice for the best spot in the nation to buy the factory extended warranty. I very highly recommend them.
Fast communication, very competitive pricing
They were the first to contact me after my Edmunds query, and their pricing was the best of all. They even traded for the car I wanted without having any assurance at all that I would buy it. I did end up purchasing a new GLK250 Bluetec, for considerably LESS than the Edmunds quote, and am very happy I dealt with this dealership.
Wonderful Sales Experience Courtesy of John Johnston and Randy Merry
I am a young, female professional who purchased my first Mercedes Benz (C250) on 11/23/2011 from Euro Motorcars in Bethesda, MD. I would describe my buying experience as fun, easy, and satisfying (so I guess you can say I lucked up as I know these words are not often used to describe ones encounter at a dealership). Prior to my arrival, I must admit that I was nervous on how I would be treated. I know this may sound sinister, but Ive read several articles online that describe how the main objective of all dealers is to get over as much as possible. Well, let me be the first to tell you, that John Johnston (Internet Salesman) and Randy Merry (General Sales Manager) treated me with the upmost respect and quickly laid all of my fears to rest. I arrived approximately 30 minutes early, but to my surprise, John didnt seem to mind. He took me to his office and we began to talk about the car. One of the things that impressed me about John was that he was interested in me as a person. He asked me several questions which helped put me at ease, and when it came time for negotiations, he was fair, honest, and upfront. Randy Merry was also a pleasure to deal with. He added an extra incentive on top of the already stellar price John was offering me. They really gave me an offer I could not refuse. I purchased the car on the spot not only because of the stellar price, but because of their OUTSTANDING customer service. I would recommend this dealership to everyone. Bethesda Euro Motorcars has earned, in me, a customer for life. If you or a family member are looking to purchase a Mercedes Benz, I HIGHLY recommend Bethesda Euro Motorcars. [Phone contact deleted]
Good purchase experiece with this dealer
The sales person is very efficient, courtious and reasonable. We settled on basic price range whithin hours of back and force communication because I tried to decide several option choices. When we got to the dealership next day, the sales person patiently showed us the color and seating options we had question about. We ordered car becasue there was no inventory for the color we want. The total time spent on the dealership is about 1 and half hours. Hopefully we will like the car when we get it in November.
I must say I was not impressed when I was left standing for several minutes after approaching the receptionist desk on my first visit to this dealer. Several staff were busy talking to one another and I finally had to ask if anyone was going to help me. This really turned me off. BUT, once I got to Elenora Dean the overall experience improved significantly. She listened to my needs, made recommendations that made sense, and was patient as I worked through the process of selecting color and features. She responded to all of my inquiries in a timely manner and made trading in my vehicle an easy process. This was a special transaction as it marks a significant birthday. I'm glad Elenora bailed out her colleagues and treated me the way I hoped I would be treated by a Mercedes dealer! Thanks Elenora!
I have shopped cars for 20 years. But the experience I had early this year with Euro Motor Cars, Bethesda, is simply HORRIBLE. Their salespeople are [violative content deleted] and untrained, or poorly trained. Their service personnel constantly display an arrogant attitude. I only remember one African American employee who showed courtesy. Service is uncharacteristically slow. Now, about their sales people. I can sum up their attributes as follows: Dishonest like little [violative content deleted]. Their managers are arrogant and lack the fundamentals of customer service. They do not seem to realize that the customer is doing them a favor by buying their car! Instead, they think that they are doing you a favor. Remembering everything these people subjected to, even today disgusts and sickens me. They are so dishonest that if you are buying a used car, make sure you have it assessed first. Admittedly, I did not do that.out of trust. They would do anything to cheat on your trade! The car I bought, a C300, though new, had a damaged seat. Their cars are outrageously expensive!!! Plus, the information gthey post online about their cars is not always accurate! The salesperson knew about it but never told me. Since it was night, I did not noticed until days later. And they were not willing to fix it. I had to fight. Even then, it was another dealership that fixed that free of charge! They gave me a wrong Operator Manual. It took more than one month for them to order the correct one. And I had to complaint to their senior managers! There are other issues I'd rather keep for now. But I may consider launching a class action against this dealership. Bottom line is, I will not recommend anyone to do business with this dealership. Unless their senior management takes the appropriate steps to clean the dealership, at best fire these [violative content deleted], or institute a customer service training as well as an Integrity Training, and make both mandatory from top-down, it would be a high risk for people to do business with Euro Motor Cars of Bethesda.
balanced all-around service
If you are looking for the "Mercedes experience" you may not want to go here. The auto I bought here stays in the shop and has left me awaiting a tow truck 5 times in the past two years. Service after the sale is a mysnomer at this place. Its a shame you have to act unprofessionally just to get someone to be professional in their chosen career field...I didnt fare well at other local dealerships either, Alexandria, Fairfax..now Patterson Auto in Texas. I think its the manufacturing process these days..no quality. The people at Mercedes seem to think its standard for the check engine light to emmit..[violative content deleted] I think MBUSA has a quality control issue at many levels..manufacturing, sales, service etc.
2007 ML 320 CDI
I purchased this car last year, and the whole finance processing took half a day to be completed, although it was a simple cash sales.....with no financing haggling and processing per say. Also, I had to wait longer to get the car cleaned prior to delivery, as my sales person did not coordinate with the service department. In the end, 4 days later, I had to schedule an appointment, as the new car that was delivered actually had 2 bumps on the hood panel they had to fix. All in all, this was a poor performance......for a $55000 car purchase! Beware...they do not treat you that well.....Also in the past year, no phone call to check whether we liked the car.....really not professional!