Customer Reviews of Heritage Mazda Catonsville
First Mazda Owner
byon 03/29/2024
Great and smooth experience buying my first car with Kevin & Jackie! Really appreciated the finance team members Adam & Gustavo and their expertise.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Lov'n My CX-5
byon 12/17/2014
On November 19, 2014, after two months of considering and test driving the CX-5, I finally made my purchase. Julian Barnes was awesome and treated me wonderfully. He was honest and straight forth about the car I was considering and even found and picked up the car I wanted from another dealership--twice! The first time, there was a long period between him getting the car and my return so the first had to be released and sold but he got another and the second one was even better! The first didn't have the bells and whistles that I truly wanted and I was excited but not overjoyed. When I returned and saw that he had found the same model and color that I wanted with all-wheel drive and the moon roof I wanted, I was stoked! So happy to have been blessed to have this young man as my sales consultant. The purchase process was long like I remember from previous vehicles I've bought elsewhere but it was so worth it. Definitely ask for Julian when you visit Russel Mazda in Catonsville!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bought a CX-5
byon 11/01/2014
My CX-7 wet the bed after six years so i was not very happy at all. Eric(Service) and James(Mechanic) explained the situation and the repair bill was going to exceed the value of the car. i started looking at Mazda and met Julian in sales. He answered all my questions and the experience was good. I did some homework and test drove and/or looked at honda , toyota, acura, hyndai. Mazda had the best value, looks, drive of these competitors. the toyota rav4 was pretty bland, acuras rdx was a shinier crv and the hondas were the closest. we went with the cx5. Julian and his boss Sean were nice to deal with and the price i received for my tradein and the price of the car exceeded kbbs fair value pricing so the decision was made
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Don't Honor Internet Price Quotes
byon 10/02/2014
Russel Mazda quoted me a great price via email on a new Mazda Miata. I took a test drive and when I started the paperwork they came back with a price that was $3,000 more than the quoted price. The salesman and sales manager then did a song and dance indicating the price quote I received via email included all possible incentives - this was not spelled out in the price quote. I have done many internet deals and this is the first time a dealer has pulled this trick. Don't bother with them if you have to drive very far to visit their dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Didn't start well, but satisfied
byon 06/14/2014
FYI: Russel Mazda quotes prices by internet that include incentives that you will not likely qualify for; in my case, it was $500 each for Mazda loyalty, military, and recent graduate. They mention this in their fine print, but they still use these to advertise a price that is only real for a fraction of 1% of buyers. So, in my case, it was an unpleasant surprise to find that the real price of the car was $1500 more than they quoted. My experience with Russel Mazda did not start well, but I walked out with a car that I like at a price that seems fair without a lot of hassle. In the winter, we stopped by without an appointment. They made us wait for more than 25 minutes before telling us that they didn't have any of the model that we wanted that we could see because they were snowed in. I understand this, but it was as if they hadn't figured out the telephone; the guy had to drive out to the lot, look around, and drive back while we waited. Meanwhile, while we waited, they did not give us brochures, they did not answer any questions, and they did not even offer us a cup of coffee. I went back in the spring, due to the low price quote mentioned above. May F was friendly and helpful. The manager, Fariz (?) (I'm sorry for butchering your name I didn't get a business card), was straightforward. We negotiated a price, with some extra equipment, that was agreeable. They did not spring extra surprise fees on me, and they did not push silly extras like paint protector, etc. There was a sticker on the car that said $100 for door edge guards, which is a stupid price for that, but they did not try to charge me for that. Beyond the first "get you in the door with incentives" ploy, I was pleased that they were straightforward with me. I bought the car, I'm happy with it, and I'd recommend Russel Mazda.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good Experience
byon 01/10/2014
Staff was courteous and helpful in explaining the differences and what the icons on the dash readout referred to.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
very happy with service writer- Ms. H.
byon 01/09/2014
All went well
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dealer installed options
byon 12/22/2013
I got a new moon roof and heated seats on my Mazda6. All is great except they chose a place for the seat switch that could have been better.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
CX-9 Remote Start
byon 12/20/2013
I had my 2013 CX-9 in for its initial service / oil change and I opted for a remote starter installation as well. In all communications with Heather (Service Adviser) - she was professional and always upbeat! - - - Heather made this service visit easy! Kudos!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great work and customer service
byon 12/13/2013
I went to the dealership to get a mirror replaced that was knocked off. everyone was super friendly and helpful. They did not try to up-sale me on unnecessary items. Being a young girl, it has happened a lot to me. After they were done, they vacuumed and washed my car. and the following week they even called to check in on everything. I was extremely impressed and satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
very attentive
byon 11/28/2013
just had front end body work done, fog lights were not connected but very pleased with commitment to make situation right. otherwise excellent work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First Experience Was Good
byon 11/27/2013
I was called and offered a free first oil change. The waiting area was very nice and the coffee/hot drinks were free and good. When the car came back it was spotless inside and out. If they do this for every oil change I will definitely come back for the regular maintenance. Heather is a very good service manager!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
High Pressure Sales Tactics - will not be back
byon 11/17/2013
Went to this dealership to test drive a CX-5. They got 2 stars for making the effort to make a car available for the test drive on a busy weekend. However, our salesman used every, old school trick in the book and it was sickening. I told him (more than once) that I was not buying a car today. He asked at least 5 times if I had a trade in, asked repeated questions about what rates I had from my credit union, tried to get my keys from me before the test drive. The list price for the car even add an "ADM" charge of $2995. That's an additional dealer markup of 10% over a above MSRP, so they have room to negotiate since they "sell the cars at cost." What a load of horse hockey. How gullible are the customers that shop here that they use these tactics? I liked the car, and it is in my top 3 for a potential buy - but I will not be buying it here.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
New MX5 PRHT
byon 10/30/2013
Buying my second MX5 from Russel Mazda has been a great experience, just like the first time. I was able to speak with sales, finance, and manager representatives at the dealership. It was a team effort all the way, and I am very happy with how everything worked out. Once again, THANK YOU!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wonderful
byon 10/29/2013
I was very pleased with the service I received. You have wonderful employees. I worked with Heather who was absolutely amazing and made a difficult situation very easy to deal with. She was wonderful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New 2014 MX5
byon 10/23/2013
I traded my 2013 MX5 for a new 2014 Grand Touring MX5. This is the second MX5 I have gotten from Russel Mazda and the service has been excellent on both occasions. The sales and finance associates were very helpful through out the entire process, and I am really happy with the way everything turned out. Once again, Thanks!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Regular Service at 28,000 miles
byon 10/21/2013
I have always has satisfactory service from Russell as a fair price for a dealer. I especially like the 4th oil change free, the free car wash and the quick vacuuming of my carpets. So far I've had my car 42 months, it is running perfectly and other than a set of new tires - because I did not like the OEM tires by Yokahama, the car is a winner. Proud owner of a 2010 Mazda 3 2.5 sedan.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service! Will continue to come back!
byon 10/18/2013
My new Mazda2 hit a truck axle on the road, which damaged two rims and destroyed 2 tires. LaJaun and her associates in the service area were very friendly, helpful, and flexible with me and did everything they could to keep costs down in this very stressful time. I truly appreciate their help and will continue to come back whenever I have service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
3K oil chg; misc. new car questions
byon 10/10/2013
LeJuan R. was a joy to work with! She was extremely pleasant-from the call to make an appointment through answering all questions while there, as well as follow up questions a day later. Her product knowledge level was exceptional. She is definitely an asset to the Russel Automotive family!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Customer Service - 10 out of 10
byon 10/01/2013
I was totally satisfied with the service on my vehicle as well as customer service. My representative at the dealership was attentive, she kept me abreast of the status of my vehicle and was extremely nice. She receives 10 out of 10 for outstanding customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Noticed after the servicing
byon 09/26/2013
I now hear a squeaking of the right rear brakes when I drive and brake in reverse that I did not hear before the servicing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wait for ever
byon 04/22/2012
I will not got this dealership. As indicated by other reviewers, it is waste of time
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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