Courtesy Buick GMC
Customer Reviews of Courtesy Buick GMC
Great experience
byon 02/06/2024
I had a coupon from another dealer and they still honored it for me. 3rd time servicing it there, no issues at all
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Courtesy is the Begue's dealership!
byon 04/13/2017
No hassle, very professional and service is 2nd to No one! We are always treated with class and respect. Will return
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service 3/26/15
byon 03/28/2015
Javon was GREAT! He was cordial, helpful, and kept me aprised of the situation with my vehicle as the repairs were done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Perfect!
byon 03/19/2015
Easy in, easy out! They explain what is happening with your vehicle to wear you leave without unanswered questions! A great team leads to better experience for customers. Courtesy has what you need! Love it sha!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience!
byon 03/13/2015
Great buying experience & follow up service! Friendly staff & our sales guy was still helpful after all buying was done!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Vehicle Repair
byon 03/02/2015
My husband took the car in to be checked and it needed repair that was taken care of in that one visit
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service!!
byon 02/27/2015
Although it is quite busy at times, it looks like it is well organized as the line seems to be running quite fast. Everybody seems to know what to do which makes everything else goes smooth. The waiting room is quite nice and comfortable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 02/18/2015
Jovan Is the service writer I work with and he IS AWESOME. I had a coupon for an oil change and he told me about a special promotion the dealership was running and it was a better deal than the coupon. I really appreciated that.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car/surgery
byon 02/06/2015
I had to drop my car off and leave it for several days because I was having surgery and Mr Ray was so nice and helpful with everything I needed. And when I came back to pick my car up after surgery days later he was sure to ask how I was doing. It means a bunch when someone is thoughtful like that.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change and air pressure check
byon 01/22/2015
Went in on Monday for an oil change and asked to check tire pressures, and they did, when I checked my cars computer system my tires pressures were all different. Some were 37 some 38. I was disappointed that I had to readjust tire pressures to manufactures specs which are located inside my driver door panel and pressures should of been 34. I know my car had sat there for awhile since the service department was busy, and the tires would of been in the cold state which is when you are suppose to check them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service Department
byon 12/19/2014
Thanks for the great service! I especially would like to thank the customer service gentleman for offering to run my car through the car wash for me. That was so nice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 12/19/2014
Went in to get the oil changed and tires rotated. Also to get a part changed for the recall. Very quick service. I always feel welcome. Everyone is always very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
They keeep good records.
byon 12/19/2014
Went in for a recall and oil change, but before getting a ride home we were informed that the recall was done along w/a previous recall. So, they did the oil change and came home.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Service Experience at Courtesy
byon 11/05/2014
I appreciated the rental car while my vehicle was being cared for. The only thing I didn't like was that the Enterprise office at the dealership was closed as I was told they are having staffing problems. So I had to be shuttled down the road to another Enterprise office to get a vehicle. That caused me to be late for an appointment I had scheduled. But it was not the dealerships fault.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Satisfied Buyer
byon 11/04/2014
My husband and I have had nothing but the best service with Courtesy. From the very beginning of buying a vehicle, to the service department and shuttle, to trading in a vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Joy
byon 10/29/2014
Mr. Alexander was so caring and efficient. He took care of me really fast. I hope I always get him. Joy Rita Artigue
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall work on Acadia 9/23/2014.
byon 09/26/2014
The recall work was scheduled on 9/23/2014. I was given a ride to my house until the work was finished. There was a phone call when the work was completed. I was given a ride back to the dealership to pick up my car. Thank you for the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happiness
byon 09/25/2014
Brian in the service department always greets me with a smile and is always willing to help and go the extra mile. I get this same courtesy from Robin Schexnaider and Michelle from sales. Such an amazing crew!,Brian in the service department always greets me with a smile and is always willing to help and go the extra mile. I get this same courtesy from Robin Schexnaider and Michelle from sales. Such an amazing crew!,Brian in the service department always greets me with a smile and is always willing to help and go the extra mile. I get this same courtesy from Robin Schexnaider and Michelle from sales. Such an amazing crew!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Courtesy Buick Service Department
byon 09/23/2014
I had set up my appointment on the website. Due to issues with the website, my appointment was not scheduled, but my Service Tech, Ray L., got me in and had my vehicle ready quickly. Nothing but good to say about Courtesy Buick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A+ Customer Service in Service Department
byon 09/18/2014
Let's say your service department customer service has improved. In the past I did not look forward to my visit, but now I something must of been done to improve. I went on Friday. Was going in building and 2 service techs nearby offered and opened the door for me, then coffee bar with pastries since this was 8ish a.m., then saw ice cream and then the best was back massage offered and after no one else would take her up on it I went and then others followed. My family and friends could not believe that I got a back massage while waiting for an oil change. I do saw your service department has improved a bunch. I was wondering if I stayed through lunch time if sandwiches would have replaced the pastries. Thanks for the treats, they made my visit more pleasant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Acadia oil change
byon 09/12/2014
The wait time was rather long, I had tried to call and make an appointment, but they told me it was first come first serve..Next time I will try and go during the week to save me time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments