Courtesy Buick GMC
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Customer Reviews of Courtesy Buick GMC
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2 service reviews
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FIRST VEHICLE SERVICE
by SGT MARTIN on 07/09/2025The oil change took almost 2 hours which was ok but I think they over book themselves which causes a back up of customers waiting.Great experience
by RodieRo on 02/06/2024I had a coupon from another dealer and they still honored it for me. 3rd time servicing it there, no issues at allI truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with our entire team. I'm happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Court Williams, cwills@courtesy-group.com
The following reviews are more than two years old. They are not included in the overall rating.
24 service reviews
Courtesy is the Begue's dealership!
by Dalebegue24 on 04/13/2017updated 04/24/2017No hassle, very professional and service is 2nd to No one! We are always treated with class and respect. Will returnWe are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best regards, Court Williams, cwilliams@courtesyautomotive.com
Service 3/26/15
by crrobin on 03/28/2015Javon was GREAT! He was cordial, helpful, and kept me aprised of the situation with my vehicle as the repairs were done.Great experience!
by mmparrott on 03/13/2015updated 03/24/2015Great buying experience & follow up service! Friendly staff & our sales guy was still helpful after all buying was done!Perfect!
by ajadams on 03/19/2015Easy in, easy out! They explain what is happening with your vehicle to wear you leave without unanswered questions! A great team leads to better experience for customers. Courtesy has what you need! Love it sha!Great service!!
by ElmarB on 02/27/2015updated 03/05/2015Although it is quite busy at times, it looks like it is well organized as the line seems to be running quite fast. Everybody seems to know what to do which makes everything else goes smooth. The waiting room is quite nice and comfortable.Great Service
by Nickalena on 02/18/2015updated 03/05/2015Jovan Is the service writer I work with and he IS AWESOME. I had a coupon for an oil change and he told me about a special promotion the dealership was running and it was a better deal than the coupon. I really appreciated that.Vehicle Repair
by Sc3_williams on 03/02/2015My husband took the car in to be checked and it needed repair that was taken care of in that one visitCar/surgery
by Schexnad on 02/06/2015updated 02/20/2015I had to drop my car off and leave it for several days because I was having surgery and Mr Ray was so nice and helpful with everything I needed. And when I came back to pick my car up after surgery days later he was sure to ask how I was… doing. It means a bunch when someone is thoughtful like that.Oil change and air pressure check
by codeo on 01/22/2015updated 02/06/2015Went in on Monday for an oil change and asked to check tire pressures, and they did, when I checked my cars computer system my tires pressures were all different. Some were 37 some 38. I was disappointed that I had to readjust tire… pressures to manufactures specs which are located inside my driver door panel and pressures should of been 34. I know my car had sat there for awhile since the service department was busy, and the tires would of been in the cold state which is when you are suppose to check them.Great Service
by Maryme2014 on 12/19/2014updated 01/02/2015Went in to get the oil changed and tires rotated. Also to get a part changed for the recall. Very quick service. I always feel welcome. Everyone is always very helpful.Great Service Department
by sandrarobin on 12/19/2014Thanks for the great service! I especially would like to thank the customer service gentleman for offering to run my car through the car wash for me. That was so nice.They keeep good records.
by rpSon on 12/19/2014Went in for a recall and oil change, but before getting a ride home we were informed that the recall was done along w/a previous recall. So, they did the oil change and came home.Satisfied Buyer
by BrittanyM3 on 11/04/2014updated 11/14/2014My husband and I have had nothing but the best service with Courtesy. From the very beginning of buying a vehicle, to the service department and shuttle, to trading in a vehicle.Joy
by JoyRita06 on 10/29/2014updated 11/06/2014Mr. Alexander was so caring and efficient. He took care of me really fast. I hope I always get him. Joy Rita ArtigueService Experience at Courtesy
by Marcushebert on 11/05/2014I appreciated the rental car while my vehicle was being cared for. The only thing I didn't like was that the Enterprise office at the dealership was closed as I was told they are having staffing problems. So I had to be shuttled down the… road to another Enterprise office to get a vehicle. That caused me to be late for an appointment I had scheduled. But it was not the dealerships fault.Happiness
by Leges on 09/25/2014updated 10/10/2014Brian in the service department always greets me with a smile and is always willing to help and go the extra mile. I get this same courtesy from Robin Schexnaider and Michelle from sales. Such an amazing crew!,Brian in the service… department always greets me with a smile and is always willing to help and go the extra mile. I get this same courtesy from Robin Schexnaider and Michelle from sales. Such an amazing crew!,Brian in the service department always greets me with a smile and is always willing to help and go the extra mile. I get this same courtesy from Robin Schexnaider and Michelle from sales. Such an amazing crew!Recall work on Acadia 9/23/2014.
by pamccab on 09/26/2014updated 10/10/2014The recall work was scheduled on 9/23/2014. I was given a ride to my house until the work was finished. There was a phone call when the work was completed. I was given a ride back to the dealership to pick up my car. Thank you for the… service.A+ Customer Service in Service Department
by Codeo on 09/18/2014updated 10/06/2014Let's say your service department customer service has improved. In the past I did not look forward to my visit, but now I something must of been done to improve. I went on Friday. Was going in building and 2 service techs nearby offered… and opened the door for me, then coffee bar with pastries since this was 8ish a.m., then saw ice cream and then the best was back massage offered and after no one else would take her up on it I went and then others followed. My family and friends could not believe that I got a back massage while waiting for an oil change. I do saw your service department has improved a bunch. I was wondering if I stayed through lunch time if sandwiches would have replaced the pastries. Thanks for the treats, they made my visit more pleasant.Courtesy Buick Service Department
by dinabr on 09/23/2014I had set up my appointment on the website. Due to issues with the website, my appointment was not scheduled, but my Service Tech, Ray L., got me in and had my vehicle ready quickly. Nothing but good to say about Courtesy Buick.
Ford F-150
GMC Sierra 1500
GMC Yukon
Chevrolet Silverado 1500
About our dealership
Thank you for sharing your experience with us. We appreciate your feedback regarding the oil change time. I understand that a longer wait can be frustrating, and we're committed to improving our scheduling at Courtesy Buick GMC of Lafayette. If you have any further concerns or suggestions, please feel free to reach out to us. We hope to serve you better in the future! Sincerely, Court Williams, cwills@courtesy-group.com
by Courtesy Buick GMC of Lafayette on 07/10/2025