Wray Ford
Customer Reviews of Wray Ford
Great service
byon 08/28/2017
Great service in the drive up oil change lane. No appointment needed, in and out in 30 minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Work Well Done
byon 07/29/2016
I had my oil changed and the 25,000 mile checkup/service. Several air filters were fairly clogged and the service writer brought them to me and showed them to me. I agreed they needed to be changed. Everything done, I was out in less than 45 minutes. As always, all of your employees I came in contact with were pleasant, courteous and professional. You guys always do good work! Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Greatest!
byon 07/09/2016
Purchased 2015 F150. Have service done regularly. Consistent great service and all employees helpful and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Had service when the check engine light was on.
byon 07/04/2016
Repaired the valve in the ecoboost system quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wonderful Service Department
byon 05/19/2016
Always get good service at Wray! They are quick and take care of the problem whether big or small.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Airbag Recall
byon 12/25/2015
Airbag recall. The part arrived, they sent a card to set a service appointment, I made the appointment, went in and they installed the part. Fixed it right the first time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast service, lacking in the details
byon 12/10/2015
Fast service, however the tech that filled up the DEF tank overflowed it down the side of my truck and didn't clean it off. Also had so much oil dripping off my oil filter I thought it was leaking when I got home and saw it dripping in my garage. Big Sexy was wrote in permanent marker on the bottom of oil filter.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service - As Always
byon 11/17/2015
I brought my edge in for its 10,000 mile service. The service writer was very helpful and kept me updated on progress. My service was completed quicker than I had expected. Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Routine oil change
byon 11/02/2015
I went in for a routine oil change. Service tech pointed out a couple of areas that will soon need attention, but didn't try to pressure me into having it done right then and there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
sercice
byon 10/23/2015
I had an oil change and tires change. The employees I came in contact were very nice and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 10/21/2015
Ford Expedition. Service was great and the staff was courteous and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Customer service
byon 10/20/2015
2014 escape Love it. Took in for oil change and tire rotation. Ended up needing a recall fix and turn signal bulb. Had to get bulb from off site. Took awhile but the service rep kept me informed every step of the way. Very pleasant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 10/14/2015
I took my 2013 Ford Fusion in because the passenger side door would not close. I found out there was a recall on the Focus that actually applied to the Fusion. Wray Ford was great and not only put me in a rental and fixed my problem but they also took care of three more recalls the car had. Thanks for the great service!!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A Good Experience
byon 10/07/2015
Your dealership has been servicing my cars (Cougar, Mustang, and now a Cadillac) for years, with no complaints to date. Your staff has always been courteous and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
first oil change
byon 10/05/2015
2015 Ford Explorer fist oil change. It was quick and easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service not completed
byon 10/04/2015
Wray ford did not reset the oil service or the fuel filter service both these warning lights came on within 800 miles of the service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Timely repairs performed.
byon 09/22/2015
Repairs were performed in a very timely manner. I was worked into a already busy day, which I appreciated. It takes some coordination to get my vehicle into the shop and myself back several miles away to work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
oil change
byon 08/20/2015
You where down to one lift in the oil bay and it took two hours longer for a routine oil change
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Great Service
byon 08/19/2015
Came in for oil change and 25,000 mile Check up on a Saturday around 11 am... All staff were friendly and took care of me timely! They always do a great job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent F-150 service
byon 08/16/2015
Went in for "The Works" -- oil change, tire rotation, etc., on my F-150. I was in and out in less than an hour. Friendly, courteous staff, as always. I even had a chance to visit for awhile with my salesman.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Good service experience
byon 08/11/2015
The service experience was just fine. The follow up mail & email was not! Telling me I had service issues that may need attention, i.e. break wear. My truck only had 4,800 miles on it. I think it was a marketing tactic to get me back, wasting my time, fuel, etc.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
