John North Ford Lincoln
Customer Reviews of John North Ford Lincoln
Terrible
byon 04/07/2023
Did not look at new part/bumper before painting it and had defects but they painted it anyways and put it on like that have to go 3 more days without it to have it fixed rt by them
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
General Manager
byon 11/16/2018
I got a quote for new front and rear brakes on my company truck. When I followed up to get the work done, all went as planned. Everything was done on time as promised and worked correctly immediately. I was especially delighted to see that a technician drove my truck around the block a couple of times to check the brakes before I got in to drive it off the lot.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Noise
byon 11/13/2018
A piece of insulation protecting the exhaust system came loose. They identified the problem and fixed it without me having to schedule an appointment. Reasonable cost.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
free brake inspection
byon 11/05/2018
My experience was satisfying, the technician told me the thickness of my brake pads and how that compared to thickness of brand new pads. My brakes were ok, they didn't try to push any other services or repairs while I was there. Instead of waiting I was able to get a ride back to my workplace while they worked on my pickup.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Department at John North Ford
byon 09/21/2018
As a regular service customer at John North Ford I can speak to their efforts to go out of their way to treat the customer with promptness, courtesy and fairness. This visit was a simple service job, but it seemed just as important to them as if it were a major repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Rick
byon 08/20/2018
Always excellent service, vehicle always worked on at or before appt time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Satisfied customer
byon 06/19/2018
The people who work in the John North Ford Service Department are very professional! They’re on time, organized, knowledgeable, honest, and get the job done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
