Customer Reviews of Schepel Buick GMC
Great service representative
byon 07/20/2023
Kent went above and beyond I called my truck was dead in the driveway within two hours it was being towed to schepal within 6 hours it was diagnosed correctly and fixed the next morning I only own one vehicle the dealership deserves this review thanks to schepal and Kent for amazing customer service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Check engine light.
byon 04/07/2023
Done well as explained.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Schepel service department
byon 02/27/2023
Although possibly more expensive than a non-dealer shop, I think the quality of the repair and parts used are worth it. Always timely as promised, a ride to and from, if need be, and always repaired correctly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil exchange
byon 01/25/2023
Did a great job with service however, the cost of the filter seemed really high!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Well Done
byon 06/15/2019
As always, Schepel comes through with their known red carpet service. See ya next time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience as always!
byon 12/07/2018
Always a great family dealership to do business with! All dealerships should model themselves after Schepel!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Service Anywhere
byon 09/03/2018
Great and most thorough service, couldn't have been more pleasurable. They are simply the best!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Went above and beyond
byon 01/17/2017
I have to say, given my unfortunate circumstances with purchasing water contaminated gas and stalling out in your city, I had an awesome experience with your service advisor. Kudos goes out to Jim Lagestee for treating us with great respect and concern as well as being so accommodating to our needs. We were just passing through from Wisconsin to Indianapolis for a wedding when we stopped for gas which turned out to be mostly water. Jim not only set us up with a courtesy vehicle to make it to the wedding, but he also came in on Sunday to process payment and set our car out where we could pick it up instead of staying in a hotel for another night to pick it up monday morning. He followed up with me on Tuesday to make sure everything worked well and we got back to wisconsin OK. I can't say enough about how great of an experience it was working with Jim. He definitely exceeded my expectations and went way above and beyond to make sure we were taken care of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Poor customer service in service dept
byon 09/09/2016
Sales people were nice enough but remember you have to deal with the service department after your purchase and the service department at this dealership is careless and rude. Dont buy a car here
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
1 Comments