Customer Reviews of Schepel Buick GMC
Review type:
Service
by Don Mikesh on 03/28/2025Very professional and friendly always will returnShady day
by Me am I on 03/10/2025Oil changed turned into costly suspect replacements and repairs, just out if no where. I just don't believe thoes items needed attention, plus all the items recomended way overpriced even more than other GMC dealers and the bumper to bumper… warranty was useless and staff attitudes were awful.Thank you for sharing your experience regarding the unexpected repairs and the pricing for the recommended services at Schepel Buick GMC. We strive to maintain high standards and clear communication, and your feedback helps us improve. I encourage you to reach out directly so I can discuss this matter further and address your concerns. Your satisfaction is important to us, and we want to ensure a positive experience for all our customers. Mark Kooi | 219.472.1446
Excellent service
by Larry My on 02/09/2025As always Mike Cochran is very helpful and let's me know hat will be done. He arranges a loaner car when needed, and gets my repair in as soon as possible.Thank you for your kind words, Larry! We're thrilled to hear that Mike Cochran has been so helpful and attentive during your service visits at Schepel Buick GMC. We always strive to provide excellent customer service and it's great to know you appreciate the loaner car arrangements and prompt repairs. We look forward to seeing you again! Sincerely, The Schepel Buick GMC Team
Great service representative
by Denali18 on 07/20/2023Kent went above and beyond I called my truck was dead in the driveway within two hours it was being towed to schepal within 6 hours it was diagnosed correctly and fixed the next morning I only own one vehicle the dealership deserves this… review thanks to schepal and Kent for amazing customer serviceThank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Schepel Buick GMC Team
Check engine light.
by Ronkeke on 04/07/2023Done well as explained.Thank you for this amazing review, Ronkeke! We really appreciate your business. Sincerely, The Schepel Buick GMC Team
Schepel service department
by Lucky21 on 02/27/2023Although possibly more expensive than a non-dealer shop, I think the quality of the repair and parts used are worth it. Always timely as promised, a ride to and from, if need be, and always repaired correctly.Oil exchange
by Customer on 01/25/2023Did a great job with service however, the cost of the filter seemed really high!Well Done
by JoelMartinez on 06/15/2019As always, Schepel comes through with their known red carpet service. See ya next time!Great experience as always!
by gabnmantha on 12/07/2018updated 12/14/2018Always a great family dealership to do business with! All dealerships should model themselves after Schepel!Best Service Anywhere
by JoeHobart on 09/03/2018updated 09/12/2018Great and most thorough service, couldn't have been more pleasurable. They are simply the best!Went above and beyond
by Jpahlphoto on 01/17/2017I have to say, given my unfortunate circumstances with purchasing water contaminated gas and stalling out in your city, I had an awesome experience with your service advisor. Kudos goes out to Jim Lagestee for treating us with great… respect and concern as well as being so accommodating to our needs. We were just passing through from Wisconsin to Indianapolis for a wedding when we stopped for gas which turned out to be mostly water. Jim not only set us up with a courtesy vehicle to make it to the wedding, but he also came in on Sunday to process payment and set our car out where we could pick it up instead of staying in a hotel for another night to pick it up monday morning. He followed up with me on Tuesday to make sure everything worked well and we got back to wisconsin OK. I can't say enough about how great of an experience it was working with Jim. He definitely exceeded my expectations and went way above and beyond to make sure we were taken care of.Poor customer service in service dept
by Laurena117 on 09/09/2016Sales people were nice enough but remember you have to deal with the service department after your purchase and the service department at this dealership is careless and rude. Dont buy a car here
Buick Enclave
GMC Sierra 1500
Buick Envista
Buick Encore GX
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Thank you for your kind words, Don! We're thrilled to hear that you had a positive experience at Schepel Buick GMC. Our team strives to provide professional and friendly service, and we look forward to seeing you again soon! Sincerely, The Schepel Buick GMC Team
by Schepel Buick GMC on 03/28/2025