Kokomo Auto World Honda

by JamesOhio43302 on 09/01/2015

Owen Key was truly exceptional. He was great and went over and beyond to help keep my kids occupied during the doc signing process.

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by Mechie3 on 10/07/2014

Saw an Audi A3 for sale on Autotrader and linked directly through to the Kokomo Auto World website for more information. I submitted a request late at night and received a response from Tricia via email the next day. After going back and forth a few times she informed me of their FREE test drive delivery service. Living in Indy, it would have been hard to make it up to Kokomo during the week while the dealership was open. Most of my correspondence was through Nick Richardson. Much of it was through texting which I rather enjoyed. He was available to talk the one time I did phone him, but texting was much more convenient for me. Rather than wasting time finding an empty conference room, dialing, calling, waiting for a pickup, and hoping I didn't hit voicemail I could text him quietly from my desk at my leisure. His responses were generally very quick the first time he was texted and near immediate if you continued to text a conversation. I would describe his style as friendly and professional. Clint Akers was the salesman who drove the car down to Indy for me and the only person I met face to face. He met me at my work during lunch to deliver the car and give me a once over of the functions and where everything was. Clint was also friendly and professional and an easy gentleman to work with. He returned the second day (this time to my house which was an additional 20 minute drive from Kokomo) to sign all of the paperwork. Pricing of the car was pretty spot on where it should have been according to KBB, NADA, and Edmunds. They did come down a little on price which was nice. While I don't intend to buy another car anytime soon I would certainly recommend my friends. Not many dealerships are willing to drive nearly 1.5hours one way, for free, for a no obligation test drive.

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by Jon_S1 on 09/24/2013

Be Aware of Kokomo Auto World Used Cars I have been working on trying to get resolution on a 98 Dodge Ram that broke down within three days of purchasing it from Kokomo Auto World (KAW) Used Car Department. By resolution, I mean a simple callback from management from this dealership. I bought this truck on August 23, 2013, used it over the weekend and on Monday morning the truck lost power and I had to have it towed to a shop. I found out that the Fuel pump was bad of which was approximately a $500 repair. (Do not think this was the only issue that I found wrong with it, but the only issue being addressed directly with KAW) I called the Used Car Sales Manager Phil C and told him about the issue. I mentioned that I did sign an AS-IS agreement, but said the truck should not have broken down within 3 days or 200 miles and could his company help me out with $100-150 or whatever was reasonable- He responded and said let me see what I can do I WILL CALL YOU BACK. That was the last time I talked to him. I called, left a message and left a message with my salesman which amounted to not even a “sorry we can do nothing for you or A CALL BACK”. I sent a letter to Brian K (Service Manager) that sends out the customer service experience emails and also Greg L the OWNER. Guess what I got in response-NOTHING. I also thought if they did not get the letters 2 weeks ago, I then faxed over letters to each of these gentlemen of which produced NOTHING IN RESPONSE. The mediator and or responder of these posted evaluations on this site, should not give the general public a false sense that Kokomo Auto World is Customer Service Oriented and try to belittle the poster of the their personal experiences at the dealership. To expound on this, the day I bought the truck over the phone. I filled out the online finance application and gave my card number for a $1,000.00 hold/deposit and that was the end of my communication with this dealership. I called four times to try and get details on the loan and even what my interest rate was on the loan. Crickets, everyone was in meetings but everyone was there telling me I had to give them my card to hold the truck because three people were coming to look at it Fellow customers this was the epitome of a Used Car Department. If you decide to buy a car from here, like other posters- expect that if something happens you will receive no customer service after the point of purchase and you will not only have buyer’s remorse but rather dealer’s remorse. I encourage others to post similar situations to show that customers would like to at least receive a call back when a sales MANAGER says they will. Jon S. (Recent/Former Purchasing Customer)

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by curtisb1 on 05/19/2013

Worked with Daniel and he was great. Understood exactly what I needed and didn't waste my time. Great price and incredibly friendly staff. I highly recommend doing the online financing form if you know you are purchasing one. Makes the process much quicker.

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