O'Brien Toyota
Customer Reviews of O'Brien Toyota
Great service
byon 07/03/2020
Absolutely no complaints, make your appointment, get there they get you in on time, take care of you, go over anything that you have to go over with them, if you have any questions they’re there to help. Highly recommend them.
Awesome service
byon 07/01/2020
Dropped off my Lexus at O’Brien a little before scheduled time and they had the cars AC problem diagnosed and repaired much quicker than anticipated. Quality work with excellent communication at a very reasonable price!
In and out quickly
byon 10/19/2019
I just drove my car in for a quick check and l needed a new battery and did a change of wiper blades The entire vist took about 45 minutes and l was on my way.
Great service
byon 10/07/2019
Had the 15 K maintenance performed on my RAV 4. The service department team was friendly and the car was serviced in a timely manner. * No charge - car still under warranty. I recommend this device department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 10/07/2019
Had the 15 K maintenance performed on my RAV 4. The service department team was friendly and the car was serviced in a timely manner. * No charge - car still under warranty. I recommend this device department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Last RAV 4 service + 4Runner
byon 09/27/2019
Facility and svc people great. Two hiccups 1. Thought I was getting oil change and tire rotation on my last free service. Only got oil change. 2. Had a coupon for 4Runner rotation but got charged full freight. No big deal $5 but.....
Good Service but...
byon 07/12/2017
I have been an O'Brien service customer since 2006. I have always been pleased with the service, but this time I found dirt/grease on my steering wheel and a dirt or grease scuff on my driver side door sill and speaker grille that hadn't been there. Otherwise great experience. Would give 4.5 stars if I could.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Above and Beyond Service
byon 04/19/2016
We have four Toyota's in the family. O'Brien Toyota has always given me perfect service without trying to up-sale me. I tried going to Butler Toyota a couple times because Butler is so much closer to where I live, but they treated me like all they wanted to do was add items to my service call. I needed to have a smart key programmed. Butler said the regular price for programming was $60, but since I didn't buy the smart key from them they would have to charge me $130. O'Brien's regular fee for this was $40, and even though I didn't buy it from them they still charged me only $40. Butler said they would not do it for $40, nor the regular $60 fee. I'm sorry that I tried Butler even if they were close to where I live. From now on I'll go where the best service is, O'Brien Toyota.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very Happy w O'Brien Toyota Service Dept.
byon 06/22/2015
I own a 2006 Solara which I really love. I am always pleased with the service I receive when I bring in my car for oil changes and maintenance. The service manager, mechanics and service adviser are friendly, prompt and completely explain the services they will perform and keep in contact on status. The repairs have always been top notch and the pricing fair. Unlike some other dealerships, I do not feel they push other repairs or services that are unnecessary. I would highly recommend this dealership to everyone for excellent service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good Service Department
byon 03/08/2015
These folks are good with my two Toyotas. I've been dealing with them for nine years and have had no problems of any kind. It started with a Camry Hybrid, a car that only Toyota should service. They have been honest, prompt and reasonable in price. I have recommended them to friends and family.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service Department!!!
byon 09/24/2014
ive been taking my Toyotas to Obrien for years for service They are the very best , honest and fair in pricing too! I always kid Dan J the service manager if every dealer had him as service manager how much happier people would be with their service experience. hats off to job well done! jeff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good Service - For the most part
byon 12/17/2011
Date of this review: 12/17/11 Personal history with OBrien Service: 2 different 4Runners since 2003 nice people long tenure of service people; including the service manager more than fair price compared to 2 other dealerships in the area service is a bit slow; always seem to be short handed accurate diagnosis of the issues; 95%+ of the time Major Complaint: Bought a new 2007 4Runner from this dealership in Feb. of 2007 Beginning month 2; the entire cab rattled; including the sunroof Brought it back no less than 4 times; including 3 months ago, to fix all the rattles To this day; almost 5 years later, the sunroof still rattles something awful. was told by the service manager that they could not fix all the rattles the second time i brought the vehicle in to fix them was told 2 months ago that to fix the sunroof, they would have to take it completely apart and cost me about $900 to fix it; replacing the bracing unit inside. when i asked one of the service people; John, why they didn't fix it under warranty; he shrugged his shoulders and didn't say much. will be working with the service manager or gm of obrien in 2012 to get this fixed for free; what should have been done any of the other 4 times i brought it in for the same issue. hate this truck with a passion; from day 1, due to the rattles; very annoying after spending so much on a vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments