Ray Skillman Ford
Customer Reviews of Ray Skillman Ford
Great job by Marcus!
byon 09/13/2022
We arrived with one goal - find the car we wanted before we left. Marcus was the first to greet us and was a pleasure to work with as he guided us through the new and used cars available, with zero pressure, happy to answer all our questions, and when the the vehicle that seemed to meet our needs was a “no go” due to its having remnants of cigarette smoke that affected our allergies, Marcus pursued other options patiently, including looking at the list of new vehicles in transit to the dealer. He was successful in finding a new car that met our needs perfectly for a price that was workable for us. One week later we took delivery of our new Hyundai Tucson -we are very pleased and very much appreciate Marcus’s approach to the sales process - helping us find what we wanted without no pressure to close.
Do not shop at Ray Skillman North East
byon 11/18/2018
I came back from the test drive and saw two cars identical to the one I was driving parked where Amber/Tonya parked the car I was driving, so I just pulled in next to them. I saw Amber/Tonya sitting at her desk, but she was on the phone, and Gary approached me and sat me down with him. While I am sitting with Gary, my old dealership starts to text me to ask how everything is going- I haven't heard from them in 4 years. I told Gary about it, he said that's just a lead program that whenever there is a bureau inquiry they get notified- makes no sense to me. Gary told me that Josh had me approved to get the car I drove, but Josh would be coming over to ask me a few questions before giving me the final details. And then Gary had me to fill out the entire application packet again and told me it was the file copy. As I read through documents (rushed by Gary) I could see that it was the credit application- so I asked him what the numbers looked like (the main reason for my visit) and he told me all about the company they had approved financing through. I told Gary I wanted a different car and discussed the one sitting right outside of the window- he never got the car or offered to show me the car. Gary told me about all of the discounts available on the car he was trying to sell me, even telling me about a secret one that he would have to give me a pin# to later so that I could get the discount- but he never wrote it on any of the offer forms- and he never wrote the amount of how much they would give me for my trade-in on any of the documents. Again, Gary told me he was just waiting on Josh to talk to me, but, then someone named Mike comes over with my packet. Mike tells me everything looks good and he is just waiting on a few details and we are going to go back in private to discuss the payment details. I told him that we could discuss the details there since everyone had already discussed my personal business on the very crowded and open sales floor, he just laughed. Josh did come over and explained to me that he was right about what he yelled out initially and that it would cost me but did not tell me why. Mike explained in more detail when he took me to the private room to discuss my payment option. I told Mike that the option he was giving me was not a smart one for anyone and asked what other options he had for me. Mike never went into detail about how much they were offering me for my trade- I guess he thought I wouldn't understand that part- and he never showed me the actual numbers- we just bargained back-n-forth for a few minutes. After about 10 minutes of going back-n-forth with Mike, he said Josh would allow him to lower the amount by about $70 (he lowered it twice). But he never went into the fact that Josh only wanted to give me less than half of the book value for my trade-in. I'm not sure why any of them thought that wasn't important to me. I told Mike we did not have a deal, so he walked me back to Gary. Gary told me he understood and that he was going to get my keys (1st time) but came back with another offer that was a few dollars less than what Mike's final offer was. I said no, again Gary told me he understood and was going to get my keys (2nd time) and then he back with an offer again for a few dollars less, I told him that was not going to work either. I saw that Josh was not budging on the value of my trade, but Gary never showed me the numbers- I guess he didn't think I could do the math or that it was worth discussing- not sure. Once, again Gary told me he understood when I said no but asked if he could call me to follow-up this week- I told him he could. Gary told me he was going to get my keys (3rd time) but came back with a final offer (and said he was really going to get my keys this time). In all, Gary's final offer boiled down to a total of $90 less in a payment than where Mike started. I guess they didn't think I would understand the big numbers- so we never looked at them. But Gary was very excited that he got Josh to give me more value for my trade, he raised it from half of the actual value to little over half the value. When I told Gary that was not going to work, he finally pulled my keys out of his pocket-smh. Gary asked the guy sitting next to him to help find my car, this guy found my car way in the back of the parking lot and walked me to it- when I arrived, I parked my car in front of the door, when I left the same parking spot in front of the door was empty.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Excellent customer service, smooth buying experience
byon 07/23/2018
Was immediately greeted when I stepped foot in the door by Michael Hendricks and the buying process went smooth and easy. He was very knowledgeable, friendly, and helpful. My financing manager Carrie was excellent as well. I highly recommend this dealership to anybody looking to buy a new vehicle. They worked together and with me to make it so easy to find the exact vehicle I was looking for with reasonable payments.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Stressful Service Experience
byon 04/06/2018
I purchased a new truck on April 3 2018, call service dept on April 6 after finding there was a recall. I was told there is no loaner for this but I need to drop it off at 7am Monday morning. When i explained I only had this one vehicle and needed to get to work while they had it the employee informed me they don't build them there so this is the process. So bascially I have to either take the day without pay or rent a car since my 3 day old truck needs work. So disappointed with this service department and Ford. I find it sad that customers are treated this way after purchasing a new vehicle.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
They went that extra mile!
byon 07/10/2017
From the first words spoken to the handshakes at the end, this was one of the best buying experiences we have ever had. We are a true Skillman customer. Ron Goode, Teylor Rains, Kevin Johnson, and Bill Baumgardner were all fantastic and went that extra mile to make it happen! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ray Skillman Ford & Dave June are awesome!
byon 08/31/2016
We leased our 3rd vehicle from Ray Skillman/Dave June over the weekend. Have always had a good experience and this time was no exception. Will absolutely be back!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Dealership and Experience
byon 06/29/2016
Just purchased a new F150 from Ray Skillman Ford. This dealership is the absolute best for price, selection, and professional staff. Sean, Ryan, Ashley, David, and Mike made it a fun experience. Love the truck and would definitely recommend anyone to check out Ray Skillman Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Experience
byon 04/20/2016
This was my first online experience buying a car. It went flawless. The time spent in the dealership was very fast and smooth. Performance ford in greenwood. My sales guy Max L. and my finance guy Jay were outstanding. They took good care of us and answered any questions we had, even when it was closing time on a Saturday. The GM David came out and thanked us for our buisness, which was nice. Thanks to everyone at the Ford store for our perfect experience. We absolutely LOVE our 14 mustang RS3.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
new cars
byon 03/22/2016
everyone from Jeremy to Carrie were great. I loved the way Shawn got in the car and explained all the great things car does!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
VELOSTER
byon 03/22/2016
Everyone was very helpful, friendly. Got my vehicle checked in right away and was able to be on my way pretty quick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
3/17/16
byon 03/18/2016
Everyone is very professional and thorough. The facility is impeccably clean at each and every visit. I could not ask to be treated any better.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 03/16/2016
I was greeted as soon as I entered & scheduled my oil change immediately. I got complimentary coffee & free wi-fi during my short wait. My car was cleaner when I received it than when I dropped it off.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
service warantee
byon 03/10/2016
Professional, polite. Gave estimated time to accomplish. Kept me informed of progress. Gave explanation of test to be performed. Delivered car on time. Washed car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ray Skillman Ford
byon 03/10/2016
very kind, professional service. The purchase of the new vehicle was very fast when needed. Sales rep took the time to show us different features of the vehicle and we were not pressured in to purchase. Overall great service with inviting attitudes all around from the employees.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Why I love Skillman!
byon 03/09/2016
Always quick service and friendly staff. Plus with my service points, I got a free oil change! Can't beat that.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
I will be back!!!
byon 03/07/2016
I went into the dealership looking for a Ford Escape for my wife. I was supposed to meet with another salesman at 7 and he wasn't there. I was greeted by Ron Goode from the Hyundai side. We were looking for an SUV so getting a Hyundai wasn't a bad idea. We were looking for a certain budget. We were shown a couple vehicles and found we were VERY upside down on our trade in. Ron sort of coached us on the best thing to do before going to financing. On NO CIRCUMSTANCE did he pressure us into buying anything. I have never dealt with a more cordial salesman!!! Needless to say we did purchase a 2016 Tucson with the help of the Finance manager. I will be back in the future!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Not a typical dealership
byon 03/05/2016
Patience with my wife and I as we looked at several cars. We were also offered sandwiches from Arby's. Nice touch.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Buying Experience
byon 03/04/2016
Everyone I have dealt with has been very accommodating. There was no pressure, and every need I have had has been addressed. Anthony Hackett was my sales rep and he has been great at making sure I am satisfied with my purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional
byon 02/29/2016
This dealership was by far the best in the Greenwood area. I went to most of the dealerships in the area and I felt most comfortable at Ray Skillman Ford. I felt like they were honest about their products and did their best to make sure I got the best deal I could get. They were very willing to work with my price range. Overall-very satisfied!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Oil and filter change on Friday 4:50 PM
byon 02/27/2016
Arrived on Friday at 4:50 PM without an appointment for an oil and filter change. Work was performed quickly and professional. Most of us have to work and scheduling car service can be tricky. I appreciate the customer accommodation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Driving the car I absolutely love
byon 02/25/2016
Worked with me to get me into a vehicle I initially was not considering, not because I didn't like it but because I thought it was outside of my price range. Absolutely glad we test drove it, best car I have purchased to date.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ray Skillman review.
byon 02/23/2016
Very informative. Any time something would go on, they were quick to call. My advisor, Blaine, was also very informative dropping my car off and picking it up. The service itself was excellent. All around great and professional people and place of business.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments