Green Dodge Ram
Customer Reviews of Green Dodge Ram
Service
byon 05/05/2023
Had a coolant flush performed and it was done correctly and in a good amount of time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Throttle assembly and fuel system maintenance
byon 01/30/2023
Super Service at Green Dodge on Wabash Ave in Springfield, IL ! Alisha and Jackson let me know what problems needed to be fixed, and service was completed exactly on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Cam sensor failure
byon 10/22/2021
I feel they treated me fairly and quickly had the issue diagnosed.repairs were itemized and done as mentioned. Would have liked for them to mention I’m 3k past due for oil change, but they didn’t catch this. Now a new appointment needs made.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best people
byon 07/14/2021
Felt very taken care of.. with most professional and personable staff.. Thank You!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car repair
byon 01/14/2021
Went in for an oil leak. Car inspected and problem found. 27 point check found other potential problems. Service person explained everything and gave estimate. Service completed satisfactorily.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 07/31/2019
Expert knowledge of what needed to be done. Completely satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Poor service oil leak
byon 06/07/2019
I the worst experience getting service complete at Green Dodge in Springfield, IL. I took my vehicle in for routine maintenance (oil change). I was the vehicle was ready and all good to go. I pulled out and drove a short distance before my van was smoking. I pulled over to see what’s going on. I find a puddle of oil under my van and oil is covered underneath my van. The dealer calls me once they realized the was a puddle of oil left from where I pulled away. They contacted a tow to bring my vehicle back. After I arrived at the dealership, I was told this a common problem “double gasket”. I told them with certified technicians and quality control checking there work this should never happen. They did fix the problem, which should of never occurred. I will not be going back. They offered a couple free oil changes for compensation but I said “no thanks”! If you cannot get one oil change done correctly, why do I want more completed by your service department.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Oil change
byon 04/05/2019
This time was the best of 3 times I have gotten my oil changed. I was in and out in35 minutes. I was very pleased. However the two times before that it was nearly two hours. I filled out the survey and noted how unhappy I was with the time that it took out of my day. I was promised a free oil change to be added to my package each time if I would fill out the survey again with good scores. I did. When I went this third time the technician told me how many oil changes were left on our package and the two free ones had never been added. It has left me feeling like they will tell you anything to get a good score on the survey and care nothing about customer service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Not Fixed
byon 01/28/2019
The problem with the transmission was not fixed. Now there is an additional problem with the gear shift that was not present before taking the car in.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Brakes
byon 09/22/2018
Most of my experiences at Green Dodge have been good, however, I've taken my Charger in to check a glitch in the brakes that the dealership has not been able to correct. I am happy with my car with the exception of the braking system. I expected more from a reputable dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service was 5 Stars
byon 09/18/2018
Efficient and complete.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Green Dodge
byon 09/06/2018
Very fast and friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Green Dodge
byon 09/04/2018
The ladies in the Service Department are amazing. When I first bought my vehicle, I was informed of some appointment times to bring it in for a few tasks that needed done. When I showed up, the appointments were not in their system but they made it happen regardless of that setback. Also, I am use to the every 6K miles routine. They were kind enough to explain to me that was not necessary and as to why. It saves me money and made me realize how many times in the past, with other dealerships, they did the service without pointing this out to me. I respect the integrity of the staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2015 dodge dart
byon 09/01/2018
Perfect no complaints
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mike Esper
byon 08/30/2018
Excellent service with a friendly smile. Shuttle was prompt with a curtius driver
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dodge nitro serviced
byon 08/30/2018
Great experience! Got my vehicle right in! Only thing I didn’t like was that I didn’t get a loaner car like I do at the other Dodge dealership
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Green dodge recall service
byon 08/28/2018
Good customer service and done within an hour..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change tire rotation
byon 08/23/2018
Took vehicle in for tire rotation and oil change. They did not place sticker in window indicating mileage. All caps on tire valves were gone. They did not rotate tires because they said tread was good. Bought new tires from there which may have may have influenced their decision to not rotate because it’s free.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Green Dodge - Springfield, Illinois
byon 08/21/2018
purchased 2018 RAM truck. From ordering vehicle to picking it up, sales / financing staff very polite and professional. I special ordered the vehicle through the dealership. It was assembled and delivered to the dealership ahead of time. As I was unable to pick it up for two weeks, they parked in a secure section of the lot. When I arrived to pick it up, the the vehicle was gassed, detailed and ready for me to drive off the lot immediately. I would recommend this dealership and salesman Joe Surratt without hesitation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Conscientious
byon 08/21/2018
Time was taken for the issue with our vehicle to be determined And handled. We definitely felt we were in good hands!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Green Dodge Service
byon 08/21/2018
I took my Ram 1500 to Green for a recall and an issue with the smoothness of the ride. They charged me 100 dollars to tell me it was the tires that have less that 15000 miles wear on them. An appointment was made for the recall to be done on the vehicle because the needed parts were not in stock. Upon return for the recall appointment I was told that the work had already been performed. Either the person during the first trip lied to me about the parts or the person during the second trip lied and the work has not been done. I Was informed a shuttle would take me back to work when the appointment was made. It took 40 minutes before the shuttle was available thus making me late for work.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments