Customer Reviews of Shottenkirk Toyota
4Runner 2024
byon 03/24/2024
I dealt with Josh Davis, and he bent over backwards to make sure I was happy. He was the best! Love the new 24 4Runner he got me! Will most likely trade with Shottenkirk again in a couple years. 😁👍
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Stop it.
byon 08/07/2023
The work was done on time and with a fair price.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast and courteous
byon 08/03/2023
Easy to drop off fir service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
GR86
byon 08/01/2023
Rick Mewes is very knowledgeable about Toyotas. He took extra time to explain things to me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Charged for something they didn’t complete
byon 07/13/2023
Lacking in communication. I took my vehicle in for a radio software update. A prior Toyota dealership told me I needed a software update. They attempted it but it failed. They charged me $87 and told me I need a new $1,000 radio and nav system.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
If I could give this a negative score, I would.
byon 07/08/2023
The person I encountered and interacted with at the service department was irritable from the moment we stepped in the door, inconsiderate and dismissive, to the extent that another customer I did not know even commented on how terrible it was and that they clearly did not care about what issues I may be having with my vehicle. The worker literally turned her back on me while I was talking to her mid-sentence and walked out into the bay before I could completely explain what my needs/concerns were, wherein she began putting things into her computer. When she did come back in, she announced that we would not be dealing with my specific concerns on today’s date, which I never expected but was simply asking that the technicians take a look so I could set something up in the future to have that issue addressed. She then walked away from me and behind the desk, so I approached and she looked up from her computer and said “what?” I simply asked if she needed anything further from me (as this was my first service visit and I didn’t know how this process worked). She told me she didn’t need anything else from me and she would get me when it was done. I thanked her and walked away and took a seat in the waiting area. When my car was done she wanted me to sign papers but did not address my previously articulated concerns. I had to pointedly ask about my two specific concerns. I had to ask about what, if anything, was discovered about my one concern that required technician evaluation, which was, in fact, validated and recognized by a technician. I had to then inquire further about setting up an appointment or how I needed to proceed forward, to-wit: when and how to get my this matter scheduled for repair. My other issue was a minor request for a replacement key. I also had to ask about that, again, as well. I was simply told that my replacement key could not be provided today because no-one was there to handle it (which is fine), but I had to, again, prompt and inquire of this “service provider” how and when to obtain that in the future. Additionally, some of the “covered” services which were to be performed were not performed, which I did not realize until after I left and looked at separate paperwork I was given only after I had to sign the “file copy” which indicated the tire rotation had occurred when it, in fact, had not. I paid for a service I did not receive. I would never recommend anyone deal with this place!!! Kindness and respect to humankind should matter, and it clearly did not to this woman. I feel I wasted literally thousands of dollars for this “service.” So incredibly disappointing, as my sales experience had been a positive one.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Shottenkirk Toyota lease
byon 07/08/2023
Everybody was kind & courteous to me. They even thanked me for being a veteran which means a lot to me. Definitely would recommend everybody to go out there & look for your next vehicle from there, & a shout out to Nolan Ryan for all his help.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Repeat buyer
byon 06/30/2023
Very happy at this location, repeat buyer and anything in the future this will be my first choice
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Love my car!
byon 06/23/2023
I was dreading to trade vehicles but was greeted by Rick Mewes as I was walking to the door. Told him what I wanted to look at and he asked us a few questions while they brought the car upfront for me to see. Went out with us to look it over, handed us the keys and said take it for a drive and see what you think. That’s how easy it was to buy a car! No pressure, just like talking to friend you know and dealing with. He went out of his way to get the car ready (to his standards) for us to drive home that day! I was very impressed, thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Father's Day breakdown
byon 06/20/2023
Shottenkirk will do everything possible to make sure your experience is the best it can possibly be!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service!!!
byon 05/12/2023
Annette was wonderful the vehicle I wanted was not an easy task, but Annette was determined she was going to find it for me and she did. She is very pleasant to talk to and made truck shopping a joy not a task. Thank you Annette
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Impressive service!
byon 05/11/2023
Made an appointment for 845am to have Tacoma serviced; oil change, tire rotation, new wipers, fluids checked out and topped off. Went home, received a call at 930 am, all done! Best part is the cost was much less than I anticipated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Simply the Best!
byon 05/06/2023
The Tracy Job Sales team are the BEST! I have always disliked the process of purchasing a new car until now. Will highly recommend to my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome dealership
byon 05/17/2018
I had a great experience got my new car very easy to deal with everything went smooth and the staff was so great. Thank you guys keep up the good work.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
happy purchaser
byon 11/24/2016
I've traveled some 300 miles from Chicago to pick up a truck from Shottenkirk's. I had a good feeling about this deal simply based on couple of phone conversations. They've been holding my truck for me based on given word, picked me up from the train, offered a hot lunch. I'm absolutely happy with level of attention given to me as well as quick and professional handling of all purchase related procedures. Would definitely recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Shottenkirk Toyota is proud to serve the Quincy region with quality new Toyota vehicles. With models like the new Tacoma, Tundra, RAV4, Highlander, Corolla, Camry and Sienna, we have something for every taste and every need!
If you're looking for used cars in Quincy, IL, we can assist you there as well. Visit our inventory page to see the large collection of used cars, used trucks and used SUVs in the Tri-State area to choose from!
Shottenkirk Toyota is not just a good choice as your Quincy Toyota dealership. We also provide a full line of services dedicated to our Illinois, Iowa and Missouri customers. From Toyota auto repair performed by expert mechanics, to OEM Toyota auto parts, to the best in new and used car financing assistance, Shottenkirk Toyota is a smart choice for your next vehicle, or other automotive needs.
Stop in and say "Hi!" We would love to welcome you into our family.