Alan Browne Chevrolet
Customer Reviews of Alan Browne Chevrolet
Warning lights came on I took it right in .
byon 02/16/2023
They diagnosed it and made repairs. That is why it has 310,000 miles on it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Warning lights came on I took it right in .
byon 02/16/2023
They diagnosed it and made repairs. That is why it has 310,000 miles on it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr Banker
byon 05/26/2022
Repair to truck was done quickly and expertly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ken Nelson
byon 02/10/2019
Smooth. Pleasany, efficient service writer, crew and cashier staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Not repaired
byon 12/30/2018
I have had my 2014 Silverado in two times for a noise in the front end. I still have the noise!! The front end has been rebuilt I will be bringing it back one more time. I bring it to the dealership for certified GM Tec’s. I`m thinking it`s time to get rid of GM altogether
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Alan Browne Chevy is the Best for Sales and Service!
byon 11/10/2018
Great Job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
They lied to get us there
byon 04/14/2016
On 4/12/16 I called and asked for the sales manager and I was directed to Bradley ( I found out later that he wasn't the sales manager). I told him, we are from out of state. We asked him if the truck was still available, he said yes. We would call him later in the day. I called at 6:30pm said we were interested in the truck. I was sitting next to my husband so we could talk to him together. We discussed the truck, we were OK with the truck. We then discussed the title. We informed him that we were leaving on Sunday to go to Florida, We asked him if they would take a personal check or we could get a bank certified check in Rockford. Bradley said it wasn't necessary, they would take a personal check because they have a check clearing machine that clears the check. I then asked if we would get the title right away, he said yes. We said it was very important that we had the title so we could register the truck before leaving for Florida on Sunday. We didn't have 10-15 days to wait for the title to come in the mail. We talked to him about the price, Bradley then went and talked to the owner and we agreed upon a price. We would be there in the morning. Got there in the morning. Will was very nice and helped us so we could take a test drive since Bradley wasn't there yet. When we came back from the test drive, Bradley was there. I asked for a car fax, he had one printed. I noticed there was service done on the truck. I asked to go back to service for what they did to the truck. The older gentleman in service was very nice and printed everything that was done to it. As soon as the service door shut, I was reading all the service records at the same time Bradley was reaching over and touching my husband's shoulder and trying to shake his hand "We have a deal right?" My husband said OK, but he knew I was still reading the service records in case there was something that we didn't like - we haven't signed any paperwork yet. Bradley immediately ran around us and raced to his desk to start the paperwork. He seemed like he was rushing us for some reason. We came back and sat at his desk to wait for financing to do paperwork. They called us over. We started to get into the paperwork. I immediately asked about getting the title today. He said we don't do that here. My husband looked at me and said we were lied to. The gentleman with the beard walked over and we explained to both of them what Bradley had told us that we could get the title today and my husband said he lied. Bradley came over and said he never said that. He lied right to our faces. My husband walked out, he has severe high blood pressure and can't get angry. I stayed and tried to explain that we wanted the title today so we could go home and register the truck before we go down to Florida on Sunday. They said I wouldn't get the title right away any way. I said in Wisconsin you can go to the DMV and register the vehicle and get the printed title at that time. They didn't believe me and were going to look it up. The man with the beard said that he thought we were pulling a scam and he should call the police. I could not believe he said that. Bradley should never have lied to us. Then they were accusing us of pulling a scam when we had the money. We are both retired and moving to Florida. Older people shouldn't be treated this way. To us, the people that were involved should not be dealing with the public and even maybe should be fired for treating us that way. We were lied to and then threatened with a call to police. Is that how they treat their cash paying customers?
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
dealerships can be pricier but
byon 04/08/2011
I like knowing that I'm dealing with the same people over and over again. They have been very good to me over the years.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments