Marino Chrysler Jeep Dodge Ram
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Customer Reviews of Marino Chrysler Jeep Dodge Ram
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Amazing service
by Hever Valenzuela on 09/11/2023Juan Carlos Alvarado was very professional and helpful, amazing guy. I would recommend anybody to go to him.
The following reviews are more than two years old. They are not included in the overall rating.
8 service reviews
AVOID!!
by CH1021 on 07/09/2021Avoid the service department! Most dishonest [non-permissible content removed] I’ve ever encountered. I brought my Jeep in to have the AC looked at as it wasn’t blowing much cold air. When I made the appointment on their website, I was… quoted an estimate of $132.41. When I got there the estimate was $235 just for the “analysis” before they even looked at it. After about 25 minutes the Service Advisor brought me out to have the mechanic show me something. While conducting the “complimentary multi-point inspection” they determined that the steering gear had a “severe leak” and needed to be replaced at a cost of $2,690. Also, after supposedly running dye through the AC to test it, they claimed there was a trace of dye leaking and the condenser and expansion valve needed to be replaced, cost of $2,006. So bringing it in to have the AC looked at is now going to cost me $4,696 before tax. Something seemed off about the situation and the Service Advisor, Rafael Martinez, who didn’t share any real details about the tests and what they claimed they found. Total lack of empathy for the situation. I told him I’d think about it and was going to get a second opinion. He just shrugged his shoulders and said, “Okay” and processed the $235 charge for the “analysis.” A few days later I took it to a dealer that is managed by a family friend (only reason I didn’t go there first is that it’s 3 hours away). They found nothing wrong with the AC. It only needed to have freon added. Total of $180 for the test and freon. Works great now. And… absolutely nothing wrong with the steering gear! Two different mechanics there looked at it over two days and they said there wasn’t any evidence of dye having been run through the AC or steering as Marino claimed (standard procedure to test for leaks). Claiming there was a “severe leak” and recommending replacement was pure fraud and/or mechanic incompetence. Marino owes me $235 and a severe apology. I would strongly caution anyone considering going here for any vehicle service.Took a very long time to tell me they couldn’t do anything…
by Unnecessary long wait time on 07/02/2021Everyone at the dealership was nice but it took way too long to figure out the small problem that they couldn’t even fix at the time bc the part was back ordered. I had to go up to the desk to ask how long it would be (because I had waited… 2 hours) and then they were able to tell me within 10 minutes what was wrong..? Seems like I was waiting an unnecessary amount of time. They also gave me a number to text with questions while I was there. I texted it and no one responded… also why give that option if you’re not going to actually help me through it!No trouble service.
by Rick Cherry on 04/03/2021Super easy to get an appointment to have my Jeep serviced, it’s all on the net. They make sure that you know that you’re appointment is confirmed, remind you the day of, and take care of you at your given time. Very friendly staff, nice… waiting area, very accommodating. Overall a nice experience. I’ll go back to them for all my automotive needs.My car 🚘
by Fiallos John on 02/22/2021My car was shaking driving pass 45 miles p/h the mechanic fund the problem , he did a wonderful job , I’m so happy with the service 👌Service department
by Coz on 02/10/2021Steve from the serve department was fantastic! He called and text me every step of the way while my Jeep was in for service. Steve went over and beyond to find my a loaner vehicle since my Jeep was going to be down for several day.… Great service I Totally recommend them!All around great service.
by All around great service on 10/01/2020I have a new jeep and had a problem with my paint job. They took great care of me as usual and fixed it so it looks brand new. Thank you!!Great Service
by Lisa on 08/15/2019I ended up with a flat tire on Monday morning. I made it to Marino’s service department before they opened (6:30am) they opened to a line of cars at 7:00 and I made it out with a mended tire, oil change and tire rotation at 9:00 am. The… waiting area was clean and comfortable and my terrible Monday turned out to be not so bad.Service sucks
by Bikelady on 04/20/2016Brought in my Jeep and paid a big bill only to drive 2 blocks and returning it. Left the dealer with engine light blinking at every stop, engine revving up and car not moving. Just a total wreck. Not sure how that can happen! Total… [non-permissible content removed]. You must run not walk away from these people!!!
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About our dealership
Hey CH, something doesn't sound right here at all. We have responded to your other review as well, and our service director Bob has been trying to contact you. Please, reach out to me at happycustomer@marinocjd.com so I can try to help
by Tony on 08/09/2021