Landmark Dodge Chrysler Jeep Ram
Customer Reviews of Landmark Dodge Chrysler Jeep Ram
Buyer beware
byon 03/04/2024
want to share my recent experience, I bought a 2017 ram 1500 rebel about a month ago less than 2 days having it the engine light came on engine misfire multiple cylinders had a mechanic check found clogged air filter that’s after salesman stating that all cars gets a inspection and spark plugs were loose and only 5 out of 16 spark plugs were gapped right I had new spark plugs put in and all were gapped 2 days later light came on again .i had landmatk tow truck to their shop the following Monday I went down and spoke to the service manager of service department he told me they changed rebuilt engine , new computer in truck , new wiring harness , ignition coils and the spark plugs and gave me records of all repairs and said the truck should of never been sold having all these problems but dealership still sold it to me knowing the problems so I traded it in bc I needed a vehicle bc we traded our equinox in on it and it was sold I got a 2020 ram 1500 on sheet where they give you for price you sign to acknowledging the deal it was stated I wanted the tonneau cover,hard rock wheels and tires they agreed I got other truck but it turns out it was a different lug pattern they said I couldn’t have wheels but agreement said hard rock wheels and tires they finally agreed. It took a full week to get done. They put a leveling kit on front shocks so the wheels and tires could be put on they used csp upliftters in Buford. The wheels they put on are fuel not the hard rock wheels we agreed on the tires were right but the company landmark hired blew out driver side shock oil was everywhere on my driveway the next morning I looked. I talked to the guy at csp upliftters he stated to me he would look at it but it was a used truck less than 4 yrs old with only 28000 miles shocks don’t blow out in my opinion they did it. But why would I let them try to fix if they couldn’t do right the first time he also told me he didn’t get truck til Monday the dealership had since Tuesday night before that Monday it was scheduled the weds also he said dealership told him it was a 2017 truck 5 lug it’s a 2020 6 lug that’s why it took a week but salesman lied told me a part came in damaged so the salesman lied. To top it off when I bought the second truck my bank write check amount a little over bc we kept going back and forth on price the dealership hasn’t sent me the difference back in a check as promised I call try to speak to pan Holloway no answer I left message. So buyer beware I’m not trying to get back or anything like that m telling my personal experience whoever reads this can come to their own conclusions. Also for car buyers buying a car anywhere. 1). Always get a out the door price car dealers want you set on a payment amount by that they add percentage to your car loan if you finance through them never give your social security number til you get a out the door price it’s best to get pre approved for car loan before you go there 2) never pay the document fee it’s a rip off move they charge 799 negotiate it to a 100 or 200 3) on trade in s get a cash price for vehicle goto car max or another price appraisal site know what your trade is worth 4) at closing don’t buy their extended warranty they price gouge you they money off warranty’s they try to talk you into buying buy from a warranty company yourself 5) if they owe you something on your car like add on s like wheels,tires, sunroofs etc. don’t take your car home after buying let them the work first if it’s up to your standards then take it.5) never put cash down they can manipulate numbers to where with financing you’ll be just giving it away. Keep your cash and add it to your payment every month extra goes to the principal of the loan. If you have been wrong I suggest reporting to the federal trade commission they have a online form to report
Dodge Ram 350
byon 03/04/2016
All questions were answered. Very knowledgeable. Professional. Quickly served me in less than an hour. Drove away a happy customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mking car
byon 02/24/2016
The great customer service I received from Brandy Gaylor. WOW!!! Amazing. She turned a really bad situation around 360 degrees.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Customer service
byon 02/16/2016
Everyone was friendly and willing to work out a deal that was amical to my budget making it a win/win for all.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
great price but lowballed me on trade
byon 02/12/2016
transparent, open, no pressure, respect and most of all great price! but low ball on trade. i had to go to carmax to get trade value raised.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Car
byon 02/04/2016
Lisa went out of her way to make sure I was taken care of when my advisor was out the day of my appt.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Car Sale
byon 02/02/2016
Salesman Joshua did not pressure me. He was the consummate salesperson, very informative, gregarious and attentive to my wishes! He has a very engaging personality and I will certainly buy from him again. He went beyond the usual and I probably tested his patience calling so much but he was supremely great!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Thanks Mr. Jeff!!
byon 02/01/2016
The salesman I worked with was friendly and well informed. I came in determined to find reliable transportation I can afford and he made my dream happen. I really appreciated his persistence and the fact he made my needs important. Thank you for everything Jeff Brown.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Experience at Landmark Dodge
byon 01/29/2016
The professional attitude from the service team and the options that were presented to me to make sure that I was satisfied while my truck was being repaired.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Car
byon 01/26/2016
Josh was a excellent sales person I had a great experience while I was there and Chad was great in finance.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Landmark Experience
byon 01/25/2016
Everything was taken of and done before our arrival. All I had to do was test drive the vehicle and wait for financing to sign my paper work. I was in and out in under 90 minutes.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
2013 challenger
byon 01/25/2016
Brandy was very courtious and explained what was being done. Work was performed in a quick and timely manner. Great to deal with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Viper GTS
byon 01/20/2016
Awesome, the people were very professional and managed a great service department. The work was high in quality and they placed me in a rental car while being serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good service
byon 01/17/2016
I had taken my truck in for an oil change and the experience was better that day than my previous service. The line was long but the reps were diligently moving the line and speaking to customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Friendly Service with a Smile!
byon 01/17/2016
I was pleasantly welcomed at 8:30am by the great attitude and positive energy of Amber Banks! She really took care of me and explained what I didn't understand about my recall.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
MIL light review
byon 01/14/2016
Brandy Gaylor and her attitude towards helping me as a customer with a genuine willingness to be concerned and help
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
great
byon 01/12/2016
I was informed of the 2 hour wait period, which gave me time to decide if I wanted to wait that long The service attendant was excellent
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Ram Express visit
byon 01/05/2016
Came in for first oil change on a 2015 Ram 1500 Express. Service was quick and I was in/out within an hour. Staff was courteous and friendly and explained everything that was done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer service at its best
byon 12/28/2015
My service advisor Chris was awesome, he kept me informed throughout the entire process I knew what to expect when it came to the charges so I wasn't surprised when I received the bill and he also took the time to inform me of other service maintenance work that I will need and lastly he actually followed up with a phone call and still continued to give advice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
My great customer service.
byon 12/25/2015
My experience with my last visit was great thanks to Brandy Gaylor. I had an apt that day to get a tail light fix, but when I arrived Brandy said the part was never ordered. So she said she will take care of things, so I had to come back in an hour or so knowing it will be crowded when I come back. To make a long story short it was not Brandy fault because she was not my service advisor when I came in on 19 Dec 2015. Brandy got my vehicle in and out within an hour and I appreciate the quick response from her. Brandy has exceptional and outstanding customer service. I have dealt with her before in the past and each time she helps me with a big smile and I always leave Landmark a happy customer. In the future I will prefer to deal with Brandy for my vehicle repairs. I'm not knocking no other service advisors this is just my preference. Great job Brandy!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Chrysler 200
byon 12/23/2015
We had a lot of fun and enjoyed Darius tremendously. He was very knowledgeable and helpful. He went above and beyond to help us. We will recommend him personally!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No hodge podge just a Dodge.
byon 12/22/2015
Stated what they said they could do over the phone, and then unlike other dealerships, they followed through and delivered.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments