Customer Reviews of Subaru of Kennesaw
Sales
byon 05/02/2024
Even though I came in with the price I wanted to pay; I would have liked to hear about the other Crostrek models and to actually see the other models, test drive, etc.. I probably would have opt for the Limited model vs. the one I ended up with, Premium. As the Limited offered leather and larger engine.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
23' Forester Premium Was the Easiest Car Purchase I've Had
byon 08/09/2023
My ’23 Forester Premium makes Subaru number 3 for me. Subaru of Kennesaw made car buying easy with no pressure, plenty of resources to decide about your purchase & a helpful staff when the time is right. I looked at other makes, but never got the same feel of comfort that I did with Subaru of Kennesaw. From an initial visit in February to an order placed in late June, there was never any pressure. Stephanie Nathanael showed me cars, answered questions and guided me in my purchase. The Subaru website and dealer website are excellent research resources to make a very informed decision about what you want for a model, trim, as well as option packages. I utilized the dealer website to pick from the inventory, but knew that it lacked a few accessories that were easy to add through the Accessory Catalog in the Parts & Service tab on the Subaru of Kennesaw site after placing my order. My car took about 2/3 weeks to arrive & my accessory order was waiting. Stephanie and Matt from parts let me know about each step in the final process. Taking delivery was simple with no hidden fees, adjustments or mark-ups & explained thoroughly by Bill Scarbrough. If you want a quality vehicle and a good sales experience, give Subaru of Kennesaw a look.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Exceptional Experience!
byon 08/08/2023
Entire buying experience was the best I have ever had in 50+ years of car buying. Ralph Kurland and the entire staff were very good to work with. They know the vehicles and take pride in the products that Subaru offers. Totally helpful, pleasant and engaging. Never pushy and very patient. I highly recommend them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Made it Easy
byon 07/16/2023
The sales staff was friendly, knowledgeable, and professional. Listened to our needs and situation. The sales team members we dealt with were pleasant without being pushy. They didn't mind questions and made sure we understood the answers. The handling of the sales contract paperwork was quite smooth and also professionally done. Everyone we met helped make an otherwise stressful time seem joyful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchase experience
byon 07/12/2023
Excellent and very responsive
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Our first Outback
byon 07/11/2023
This was the most enjoyable vehicle purchase we have ever made. We were made to feel at home. There was no pressure to buy. I wasn't there to buy a vehicle yet, just look, but we wound up buying the nicest vehicle we have ever owned. Cliff Richardson was our sales person and we couldn't have asked for a nicer person to do business with. They made the whole process very enjoyable. Thanks.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Repeat customer
byon 06/24/2023
Very professional, friendly, and courteous dealership. This is my third new vehicle from the dealership. There will be a fourth (eventually).
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buyer beware. Maintenance team will hide defects. Zero integrity. Dangerous
byon 06/05/2023
Gosh. I do want to keep this succinct to be helpful for prospective buyers. For that reason, not ALL issues will be addressed. ***USED BUYERS BEWARE***. If buying ANYTHING from this dealership other than a Subaru, their service department does not have the tech nor do they take it to the respective specialized dealership for even a basic multi-point inspection. While reviewing photos, I saw the 2016 Cayenne I purchased had a damaged headlight. I was told by my salesperson who happened to be the ONLY person in the building with integrity that'd it'd be fixed before sold. After a 4 hour computer glitch had me sitting (traveled from NC to GA to pick up the car) I headed to the hotel. The car was sold with 17 miles of gas, the oil with 28 days of life, a skipped service,TWO non-working headlights (probably not legal and a $12,000 replacement cost), an exhaust failure (due to the broken gas cap - another state inspection fail), and 3 tire valve stem caps missing. Sound organized, thorough, and professional? The service team tried to hide the damage.The service manager had an email reply to me that included something sent to him on accident by another agent I spoke with. The rep. chastised me behind my back for being concerned about the issues and said "that's what the warranty is for". That same rep. over the phone after confirming with him that they do not often take foreign cars on trade-in (Porsche, Audi, etc.) remarked how his tech's do not possess on-site the technology to review these vehicles. When asked if they take them locally to a dealer with the tools to do the review, he stated they didn't. I asked, being apparently more versed in Porsche's than they were... how would they know if anything was wrong with the car? He didn't have an answer. When speaking with the service manager on how they can get away with selling used vehicles without inspections, he stated I could return the vehicle as had they known about all the issues, they'd have "auctioned the vehicle for parts". LOL. I almost had no words (and I already spent $6k at my local Porsche replacing a pair of bad brakes and other safety/compliance items missed by Subaru of Kennesaw). If they HAD inspected the car, they'd have "gone a completely different route with it". I was contributed $2500 to put towards the $12k light replacement. Yay. I even have in writing from the service manager that the repairs will be covered/paid by the dealership. I'd win in small claims court against the fraudulent transaction and conduct. But I do NOT have the time for the dramatics of that. I would love to force them to spend $ on lawyers. I can def. afford to pay for a bit of karmic justice. Maybe in the fall. The entire transaction, from the finance gentleman making multiple document errors and not listening to the amounts I requested be put down, to the utter laziness and low integrity of the entire service department should make ALL buyers weary.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
No pressure honesty
byon 05/29/2023
Overall the most low pressure sales interaction I have ever had. The salesperson listened to what I wanted and then walked me through several options
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales review
byon 05/20/2023
Worked with John Settineri on our purchase. Pleased with the experience. He was very professional and took time to address any concerns. Would recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Buying Experience
byon 05/17/2023
Did most of the transaction online and over the phone which was great but once the car arrived and it was time to drive it and do the rest it was a great experience too. Building is a little cramped but the design flows well overall.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Pleasently Surprised
byon 05/15/2023
the prices are fair as we found out when we traded in an SUV & purchased an Outback and there were no markups.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Pleasant Experience
byon 05/13/2023
Knowledgeable and proficient throughout the process
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Pleasant Experience
byon 05/08/2023
Probably the most plentiful inventory in town of any make. It was easy to find an Outback that fit our taste. Cliff was attentive without being pushy and while there was little negotiation on price, he made the process durable. After the paperwork, he conducted a very informative test drive orientation explaining the complexities of the vehicle. We trade every two years and the experience was one of our best.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Mrs. EdithSmith
byon 04/24/2023
My buying experience with Subaru of KENNESAW was phenomenal. My sales person, William Howard made the process so seem less. All my concerns and questions were completed addressed. The test drive helped me make my decision which trim level I would want on my Outback. Mr. Howard did a great job pointing out during the test drive how certain features would assist a save thriving experiences.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Perfect purchasing process!
byon 04/23/2023
Thank you, Morris at Subaru of Kennesaw! He helped me through my process and it made it run smoothly. He taught me many tricks of the car. They’ve been super helpful though out the first few weeks I’ve had the car now. I would definitely recommend Subaru of Kennesaw for your next car! Ask for Morris for the best service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good buying experience, sales rep was patient with me over months
byon 04/22/2023
I warned the sales rep I dealt with, John Settineri, that I was "just looking" and not really a serious customer. Still, over the course of months, John occasionally reached out to me to check to see if my level of interest in a car had changed. At all times he was professional and appropriate, not pushy. When a perfect match for what I wanted appeared in stock, he reached out again, and we negotiated a good deal. John and the other people I worked with were very straightforward and good about providing information and pricing. The buying experience was also good, I never felt I was being pressured in any way.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Go see Nick
byon 04/12/2023
Nick went out of his way to meet my needs. Did not try to push a car off on me. Listened to what I said and showed me what was available.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2nd time buyer
byon 01/30/2023
Excellent Service throughout the entire procedure. This is my second Subaru from Subaru of Kennesaw. I have been extremely pleased with each purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience at Subaru Kennesaw
byon 01/26/2023
I worked with Arron and he was great! I’m very happy with my crosstrek purchase and Arron and the whole team made everything as easy as car buying can be. Steve in financing was great as well and easy to work with. Would definitely recommend Subaru Kennesaw.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience!
byon 01/23/2023
Fantastic experience at Subaru of Kennesaw, I am very pleased with my decision to go with Subaru. Ralph was a great support and worked with me to meet my budget requirements.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
My first Subaru!
byon 01/16/2023
Working with John Melchiore to purchase our first Subaru was a pleasure! This was, by far, the easiest and best car buying experience. He was thorough and explained all things and answered questions with ease. We would definitely recommend John for your next purchase and would gladly buy another car from him at Subaru of Kennesaw!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Here at Subaru of Kennesaw, we're awfully proud of the work we do; representing the Subaru lineup to drivers all across the Atlanta area is one of the things that brings a big smile to our faces. In fact, we like it so much, we happen to be Georgia's #1 Subaru Dealer by volume--so it seems like y'all like us, too!
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