Shottenkirk Ford Jasper
Customer Reviews of Shottenkirk Ford Jasper
Watchem
byon 02/05/2023
Eddie is horrible!!! - and he is a leader that utilizes fast talking, over talking and discounting to warm twist deals BEWARE. . Steve the GM enables his bad behavior by not holding him accountable for his actions. Leaders should apologize for themselves if they wrong a customer. Eddie went completely off on me in the main lobby of the dealership. He is an old school salesman with old school deal shuffle games - where’s is where’s it oh no here it is. Watch him or better yet steer clear from this dealership. I left didn’t do the deal got a rock in the windshield on the way home and rather then have Eddie apologize and absorb the windshield Steve wanted me to do the deal and pay for the windshield that wouldn’t have been cracked if Eddie hadn’t of went completely off on me in the lobby. Needless to say didn’t buy and I called the register agent for the corporation to further pursue a remedy.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Dan Head
byon 08/23/2016
Started with a new salesman who didn't know much at all about the job but the team at shottenkirk stepped in and got the job done. I was pleasantly surprised with their knowledge and lack of "bs". This the second vehicle i have bought from them and I see many more in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I'm happy.
byon 07/15/2016
My visit was for oil change and tire rotation on my 2014 f150. I am very happy with the service I received. I will be back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service by Bruce - Mickey is my guy but he was out having surgery
byon 05/23/2016
I had just purchased a 2015 Ford Focus SE October 2015.After the 3rd pmt I had a lady hit and total my new car. I was so upset however, when I went into my ford dealer which we have purchased 4 new vehicles from they were amazing. I will never go any where else. The only thing I am not pleased with is my new 2016 does not have the auto start button and I live in the mountains so on those cold icy freezing days I really needed that. They did give me the name of a person that could do it for me for $330 which I do not have because of the wreck and .... just life.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2016 Ford Escape
byon 12/07/2015
We are very happy with our 2016 Ford Escape. Our salesman was very helpful and accommodating in assisting us with finding the vehicle we were happy with and would fit our budget. We did have to wait a long time to get the paperwork completed, but overall it was an enjoyable experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service Department
byon 12/06/2015
Had my truck in for service on Transmission fluid and oil change ... but that new black all wheel drive explorer was calling my name ... thank you for getting me out of there quickly ... :) Great people and friendly service ... all very helpful and professional .. Dave
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great overall
byon 11/27/2015
Courteous service dept. great at recommending needed services
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service, Great overall experience
byon 11/26/2015
The service I received was exceptional, the service was quick and reasonable. The staff treated me like a valued customer. I have had my car serviced there before and will continue to trust them with servicing my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Rear brakes
byon 11/04/2015
Efficient, done right a a reasonable cost. Did not have to wait too long at the shop.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2015 Flex
byon 10/28/2015
The best car buying experience I had in a long time. The salesmen Ryan, the GM and Chip in finance. You couldn't ask for any better, top notch. Thanks gang!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Did not comply !!!!!!!!!!!!!!!!!!!!!!!
byon 10/28/2015
The whole process was very simple, it was handled very well by all that I came in contact with. However, there was one area that I made a special request about. The area was on my sticker for the next oil change you put down my mileage when I came in this time and not mileage for the next oil change... I dont care about the past I want to know about the future.....!!!!!!!!!!!!!!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
good down home feeling
byon 10/16/2015
Baught a 2015 ford festia the salesman Brandon was very helpful the finance team was very helpful and got me the best deal posble thank you very much .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New F-250
byon 08/18/2015
F-250 Everyone worked very diligently to close the deal. A very professional and caring transaction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 08/12/2015
Replaced 1 spark plug 1 coil on 2005 ford F150 lariat. Affordable. no problems. Picked up truck in about 3 hrs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Horrible service experience
byon 06/19/2015
Being a life long,proud Ford owner. I would like advise any and all who may choose to have their vehicles serviced at this dealership.I have now had 2 encounters with this lazy non communicative unprofessional staff in the service department (Kathy&Tim).My first experience was with an appointment for a oil change,that resulted in my interior looking like someone had wiped down my dash with a grease rag, and taking one and a half days to complete. My 2nd experience by no means we're any better. 5 days just to get a simple diagnostics for a check engine light on the dash. No follow up phone calls from service department. One can only assume that they lack of professionalism in this department may reflect the sales department for this dealership as a whole. Very dissatisfied and disappointed will not return do this dealership for any service or sales if my life depended on it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Poor Service Department
byon 06/14/2015
When I purchased a used car from them I pointed out 1 problem and 1 probable problem. When I picked up the car 5 days later NEITHER problem was corrected. The probable problem became a major problem. The now have the car back and are fixing the problems (hopefully)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Friendly staff
byon 06/02/2015
The salesmen were very helpful with the purchase of a 2015 Fiesta.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
great car good people good price
byon 06/01/2015
I liked buying a car from you because of the good price and 2 year warranty! I was impressed by the people working there too! Thanks again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best car buyin experience ever
byon 05/02/2015
Janet Cruz and the team of fine people at Shottenkirk Ford made this the best car buying experience I have ever had. Thanks again, Greg
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments