Schumacher Volkswagen West Palm Beach
Customer Reviews of Schumacher Volkswagen West Palm Beach
Ovik was a great help!
byon 11/09/2023
I had a wonderful experience!! Ovik answered all my questions and gave me a smooth and professional experience while servicing my car!! I definitely will be back!
- Recommend this dealer? Yes
Service Department
byon 06/23/2023
I had outstanding service from Luis. He went beyond customer service and made my repair affordable. He provided transportation to get me home and back so I wouldn't have to wait. He definetly deserves a employee recongnition..
- Recommend this dealer? Yes
Reese in service
byon 05/26/2023
They take care of all your needs and that the staff are courteous and helpful. They will accommodate your requests and make sure that the experience is top notch.
- Recommend this dealer? Yes
A Job Well Done
byon 09/17/2022
My experience was extremely professional and completed in a timely manner. That alone impressed me.. My service rep was extremely accommodating and his recommendations spot on.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
VW 10,000 MILE SERVICE
byon 06/19/2021
We had the first 10,000 mile oil change and service-jay hersey made sure all went well-and he did a great job--we drive from juno beach just because of jay
- Recommend this dealer? Yes
warrenty repair
byon 04/11/2019
the work was completed accurately and on a timely basis
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
AMAZING SERVICE BEYOND MY EXPECTATION !
byon 10/03/2018
Greg Benefield and the Schumacher team have been AMAZING to me. They actually care about Customers and Customer Service, They are not just out to make money like most other Dealership Service I have experienced. Schumacher took care of my car SO swiftly with incredible expertise for a VERY complicated repair that no other service department or company or dealership could even do!!...even though my VW was no longer under warranty. WHY did they do this for me!!?? Simply because they CARED about me as a customer. I am still trying to understand how I got so lucky!! Their team even checked for recall repairs via my phone number/ VIN without my asking!! They replaced parts & did those repairs simultaneously TOO which addressed some other problems I was having with my car. Now my car runs PERFECTLY & looks SO flawless!!! I feel blessed & I am so BEYOND GRATEFUL that a company such as Schumacher exists & was there for me. If you need amazing service & great customer care.. DO yourself a favor & call Greg B! He honestly cares. He will set you up with one of his service experts & you will be treated amazingly. Just a note FYI... This is NOT even the first time Greg Benefield & Schumacher have come through for me. Trust me...don't go anywhere else! THANK YOU, THANK YOU GREG! Thanks SCHUMACHER 1
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
EXCELLENT SERVICE
byon 06/07/2017
The service advisor Nigel was very courteous and helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great first time experience.
byon 05/05/2017
I was treated very nicely from the moment I go there by the gentleman who received my car and Nigel, my service advisor, was excellent. I am definitely now a new client.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great job
byon 03/22/2017
Was a bit long of a wait but understood the reason for it and I'm glad it was done to ensure the car's success
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing
byon 03/01/2017
The service is always amazing and everyone is so accommodating !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 09/19/2016
Service we great as always, completely satisfied with the work done on my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tire replacmwmt
byon 08/30/2016
I needed a tire replaced and it was ordered due to not having it in stock it came in pretty quickly and I was in and out in an hour. My sales rep would keep me updated on the work and time it would be completed. I was vey happy with the level of service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wish I lived closer
byon 08/05/2016
While on vacation in West Palm Beach, my tire pressure warning light came on. I made an appointment with the Schumacher Volkswagen West Palm service center to get it checked out. While I was there, they noticed that my coolant pump had been recalled and they replaced the part at no charge. A good experience all around; thanks, Schumacher Volkswagen West Palm!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Vincent Iorio- Schumacher West Palm Beach
byon 04/15/2016
Vincent Iorio my service advisor was/is amazing. I appreciated his attentiveness and patience. I've been told I'm a "picky" but really I have a high standard and expectation for customer service and Vincent met better yet exceeded my expectations. Vincent is knowledgeable and solution driven/focused in his approach to customer service. He is communicative and kept me informed regarding the status and needed repairs for my vehicle. I look forward to working with him and my next service. Overall my service experience at Schumacher Volkswagen West Palm Beach was positive.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Service
byon 04/07/2016
Have been a customer since 2011...Vincent took care of my car issues this time...good employee...will go back for new tires next time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
GREAT SERVICE
byon 03/28/2016
The service department is great from the person that greeted me in the drive to the guy that returned the car to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
TedS
byon 01/02/2016
Vincent is the service tech in the business !!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Schumacher VW- overall not bad
byon 11/30/2015
I dealt with Drew Swaby when I brought my '06 Passat in for diagnostics for a low oil pressure warning which displays on occasion. I had the oil pump replaced twice in CT over the summer of 2015, once under warranty. I drove the car to FL in Sept and it ran fine. The day after I arrived in FL the warning started to display again, so I looked for a VW dealership in my area. Drew is a very pleasant, professional service advisor. He set me up with a '15 Passat loaner vehicle. Overall my Passat was at Schumacher's for just about 3 weeks, which I thought was a bit long but hey, I had a great loaner. After all was said and done, Drew had me speak with the technician(Mike?) that did the diagnosis. Mike said the oil pressure sensor was good and most everything checked out okay and he believed the warning is caused by worn cam and crankshaft bearings and said he could get into the labor intensive process of tearing the engine apart to 'see' if that is the cause, but then recommended that a new engine is the best bet. Well, that's not happening, not spending thousands for an engine when the car is worth about the same as a new engine with labor. I did ask Mike to drop the oil pan to see if there was any debris (original cause during summer was a broken balance shaft). He did as I asked and all was clean. I decided to just pick up the car and hope for the best. Due to concern that the issue may happen again and I don't want to break down, I decided to buy a vehicle. Ended up purchasing a certified pre-owned 2013 Subaru Cross Trek - from Schumacher Subaru! Anyway, back to Drew. I picked up my VW, was charged the $139 diagnosis fee as agreed upon, and hey, not bad after having a loaner for 3 weeks! Well, guess what? Yes, we bought a vehicle, but also kept the Passat for local trips to the store etc, even to West Palm Airport - and we haven't had one more low oil pressure warning! So now I'm not sure if it was just a fluke. After all is said and done, I think Schumacher is a good dealership and I think Drew is very good at his job. I do think being such a big dealership that they may need more help in the service advisor/tech positions as dropping a car off for diagnostics and waiting 3 weeks is a bit long, not a complaint, but had they not provided a loaner I would have really been ticked off!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Customer Service
byon 11/06/2015
Excellent customer service since I walked into the dealer. Very friendly, polite, and respectful. The service and the way the employees treat you makes the visit and problems with your car less stressful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great job
byon 09/01/2015
i always take my car for service because they know what they are doing.....
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments