Rick Case Hyundai Car Dealership Plantation Florida

service Rating

Horrible management and service at Rick Case sunrise

by Daisy Martin on 04/04/2024

I have a 2023 Tucson and the bottom section of the driver seat was separating at the seem. I’ve had the car approximately a year and three months I took it in to the service department at Rick Case Hyundai in sunrise. First mistake! My service advisor and I looked at the seat. He informed me that the car being a brand new vehicle that there should not be a separation in the seem, he told me that the bottom section of the seat would need to be ordered. He just had to OK it with his service manager he then proceeded to go and get the service manager, Ismael, upon their return the three of us inspected the seat, and Ismael instructed Tom to order a replacement bottom part of the seat. We went back in the dealership and my service advisor Tom wrote it up on The invoice for that day. Tom and Ismael informed me that they would contact me once the the seat bottom came in to schedule an appointment. After not hearing anything from the dealership for approximately three weeks I contacted the service manager Ismael and left a message pertaining to whether or not the seat came in. Ismael contacted me via text on February 7 stating, that he would be reaching out to me weekly via text or phone call to inform me when the seat had arrived. The next time I was contacted, which was the last week in February by Ismael I was told the seat had arrived and I could schedule my appointment. My service advisor. Tom called me and asked if I could schedule my appointment a little further out the exact date March 11 because he was leaving the country and wanted to be there for my service appointment, at which time I didn’t see a problem with it. My service appointment scheduled for March 11 was not kept due to a medical emergency where I ended up in the hospital. my service advisor Tom and the service department at Rick Case. Sunrise was contacted on the 11th about this emergency. The service department, my service advisor Tom and the service department manager, Ismael were contacted via phone calls, voice, messages, and text messages starting March 12 until March 26 in an attempt to reschedule my appointment. I received no return phone calls no messages and no text responses from March 12 until March 26 on March 27. I contacted Tom and Ismael both with a phone call to the dealership no return response. I then followed it up with a text message to the both of them stating that I would be going above the both of them to get this situation rectified. Miraculously, I received a call from Tom approximately 10 minutes after I texted Ismael. Ismael responded to my text the next morning. I was in scheduled to have my seat replaced the very next day March 28. My appointment was set for 8:30 AM on March 28. I arrive at the dealership check my car in only to be told approximately 30 minutes later that the Seat could not be replaced because the gentleman that needed to replace the heating element was not there, and they only had one worker in the back who was on a job that was gonna take longer than expected. Not my problem!! My appointment was scheduled and I expected to be serviced!! Especially after driving an hour and 20 minutes to get to the dealership, I don’t live in sunrise I live in Port St. Lucie Florida and chose this dealership as the place to have my car serviced. Big mistake! Big mistake! I I was in asked by Tom if I could come back the next day to have the service done and leave my car. I informed him that that would not be feasible as I had business the entire weekend and needed my vehicle. I then asked for Ismael the service manager at which time Tom told me that he had already spoken with Ismael about this situation. I inform Time that I would like to speak with Ismael myself at which time Tom called him and Tom’s response on the other end of the phone was I told her that, but she wants to speak to you personally. Ismael never came to speak with me!! I asked to speak with the manager of the Dealership. They took me to speak with the manager Ferris and explained the situation to him. He asked me to give him a moment, stepped out of his office and returned miraculously with Ismael. They were attempting to rectify the situation. The dealership manager, Ferris, asked about the service workers in the back, and Tom reiterated again to him that they only had one worker who was tied up on a big job. Tom my service manager, then suggested if they could put me in a loaner vehicle would I leave my car for them to replace the seat and I pick my car up on Saturday March 30 as it would give them two days to have my seat replaced. I agreed only to return on Saturday to pick up my car, and my seat was not replaced.!!!! it was covered and the work was substandard and horrible!!!! It was buckling at the seams, and I proceeded to take photos and a video. I asked Tom about keeping the loaner, and was told that the work that was supposed to be done to my vehicle had been done.!!! He stated to me that he the service manager, the manager of the dealership and Rick Case Hyundai. Sunrise had told me that my seat was only going to be covered.!!! I Found that to be rather interesting especially after waiting almost 2 months for the seat to come in, receiving phone calls from Ismael the service manager, Weekley as to when, and if the seat had arrived and then have them tell me my seat was only going to be covered. I was highly disappointed and disgusted with their attempt to try to insult my intelligence. I was left with no other choice, but to take my vehicle in the substandard condition that it was in because I was left without no attempt to even leave me in the loaner and rectify the situation. I am so disgusted!!! This is the fourth Hyundai vehicle that I’ve owned and my first time dealing with Rick Case Hyundai, there are so many other Hyundai dealerships that I could’ve went to, and I wish I did. I hate the fact that I even purchased or had my car serviced at Rick Case Hyundai sunrise. The deception and the lies coming from the employees and management of this dealership is sickening. What a horrible, horrible experience.!!!

Recommend this dealer? No
Were you satisfied with the quality of work performed on your vehicle? No
Did the dealership complete the work within the timeframe promised? No
Did the dealership provide you with an accurate quote of the work to be performed? No
Do you feel the price paid for service(s) was fair and appropriate? No
Did the dealer honor all commitments made? No

Rick Case Hyundai

Customer Reviews of Rick Case Hyundai

What shoppers are searching for

Popular New Cars

Popular Sedans

Popular SUVs

Popular Pickup Trucks

Popular Minivans

Popular Hatchbacks

Popular Crossovers

Popular Convertibles

Popular Coupes

Join Edmunds