Customer Reviews of Vera Buick GMC
Sierra purchase
byon 02/21/2024
No games , what they say is word. My salesman Jean us very polite, professional and very helpful. The sales manager, Jose, was awesome as well. Great experience!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service Maintenance
byon 04/25/2024
I have consistently had positive experiences with my advisors and the service team. They have always been knowledgeable and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Another great service experience.
byon 04/07/2024
My service writer Eric Tellechea and his team @ Vera did a great job servicing my vehicle. The visit was quick and efficient. And I left with my truck looking better than when I arrived. Thank you Vera.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Weird break noise
byon 03/25/2024
I went in because there was a weird noise coming from the break area. I took my vehicle in and waited 4 1/2 hours only to hear a noise that was worse 1 day later. I'm scheduled to return for the same issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Sierra purchase
byon 02/21/2024
No games , what they say is word. My salesman Jean us very polite, professional and very helpful. The sales manager, Jose, was awesome as well. Great experience!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Ok service
byon 09/06/2023
It took longer than expected
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service replacement
byon 08/19/2023
Since the day I bought my Acadia in Vera, I take it for all kinds of maintenance and repairs and they are excellent. Conrad Hernandez is the best, he always goes above and beyond to help me and resolved any service for my car needs. Excellent customer service. If I have to buy another GMC Verá is the right place to go.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Vera Cadillac the best dealer!!!
byon 07/28/2023
They have a great customer service. Make you feel welcome. They offer complimentary car wash with oil change and tire rotation. Their installations are very 😍 🤩
- Recommend this dealer? Yes
Great interaction
byon 04/28/2023
Easy process. Our salesman Lorenzo was knowledgeable about the available vehicles and was able to accommodate our needs quickly. Fastest auto purchase I have ever made.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Vera is great
byon 04/22/2023
Completed timely as promised
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 02/12/2023
My car was done and expedient manner, and they are for a car wash
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Staff and Experience
byon 10/27/2022
Three years ago I leased a car at Vera when my lease was up (a Cadillac), I had to go back to this dealer due to its exceptional service. This time I dealt with Orlando and Alejandro. Both great people who were very patient with us and knowledgeable. Thank you both and thank you to all involved in provided outstanding service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellence in customer service!
byon 10/27/2022
Jean is the best agent at Vera Cadillac. His service is excellent, he knows exactly what his customer want and works very hard for it. I’ve gotten my last 3 cars with Jean, and he helps you from the very beginning of the process and stays in touch long after you get your car. Jorge Morales is awesome too. He makes the finance and approval process to run smoothly. They are both amazing!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Survey
byon 01/11/2020
To whom it may concern: I’m writing this letter to let you know there I will recommend Vera Buick (dealership) to friends and family. At the dealer they have the best Technicians working on your vehicle. This is one of the best dealers there I will recommend to family and friends for the great service.
Switched Contract
byon 02/23/2019
On 2/4/2019 my family and I went to go look at the Buick 2019, at Vera Buick Pembroke Pines. we had gone before and saw the 2018 but we didn't like the wear on it. We had Victor Lopez as our sales person. We selected a car and the sticker price was $52,210.00. I told him look if you could give me the car at 50,000. and don't add any extended or gap or dealer I will be fine. He went back to the office to check on price and whomever said OK on 50,000. However, he said listen we need to put Deal Fee. I agreed. I explained I had a prior approval from Credit Union and the car would be under my Wife and my Mom. He started gathering information and entering it on the computer. After all was entered I asked to see what he entered to make sure everything was exactly as what we discussed. The car was at 50,000 and no other added Gap, or extended and only there was the 799.00 we agreed on. I saw it on his computer and every time he entered anything he would turn his computer to me and have me look at each detail. Victor said that credit Union was probably not opened this late but he said let me see what we can do and I told him that's ok I can get tomorrow. He said to wait and went to the back. A little later, Jorge Ovalles came over which was introduced as the Financial Advisor. He asked Becky, my wife, why she had so many medical reports on her credit report. We had to explain that I had Stage 4 cancer Also, our son is Autistic but he is legally blind which a disorder which makes his growing a issue. Jorge Ovalles apologized and seemed so concerned at the time. We waited forever and didn't know why. I said I would come tomorrow to get it. He then explained what they did was do a temporary contract for us to take home today, but would not as many times as we requested they said this is not a contract, that mom would sign so that we can take car home which will be thrown out after tomorrow. Next day, we get a call from Credit Union saying that the person that told us we were approved was wrong because they had not approved anything yet. So I called Victor and he said "don't worry that is why we do a contract here cause that happens all the time with these people". Then I was called by Jorge Ovalles and he said, "I wasn't able to give you the percent they gave you but I was able to __% I said ok. After two weeks of trying to get paperwork. Finally, My wife went and came home and said your going to be really upset. THEY DID A SWITCH ON CONTRACT. They made a new one and added not only the price of car higher than sticker but everything the can add. The pink contract had every extra they can come up with on it even Gap and extended warranty so on so on, and also had the price of the car not at 50,000 not the sticker price of 52,210.00 but at 53,000.00 Needless to say all I did was cry. I called Victor and he said no that's wrong we will fix it and called Jorge he said I don't understand what you want. Many Many times I told Jorge you can fix it because there is errors in the contract. He kept saying what the error? Mocking me. He has had me crying all month, Im in chemo I don't need this!!!Jorge just said there is no way I can correct contract because he said there is nothing wrong with it. HE SWITCHED CONTRACTS. This is the complete deceit, a horrible display of a moral compass, completely unfair to fall into the hands of such horrible, inhumane people. Leaving someone completely buried like this. Such a happy moment it should have been has turned to a horrible situation I play in my head over and over. They are disgusting, uncaring bunch of vultures that make your company not a thing that is expressed on your website. I know salesman are not truthful. But, what was done here is not just lying a little; It was straight out a complete [non-permissible content removed]. [non-permissible content removed] of money and of a person. Just me, a person. Who, I know, didn't deserve this at all. He is trying to tell me This is what you agreed on??? Just to begin, Who goes into a dealer and ask a sales person to put the car higher that the sticker price?? You cant just discard people like trash. I wont stop writing the truth till someone does something about it. The owners according to Sunbiz are Louis Vera and VP is Richard Gonzalez. Since no one gives me their contact info. I will write till I cant anymore.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Excellent Service writer and service
byon 06/28/2013
Carlos the Service writer kept me in communication with what was done and what had to be ordered for my 08 LaCrosse. Very polite and made me fee that I would be well taken care of. When I picked up the car it was as clean as when I brought it in, important factor. The Service Manager Gus R. makes sure the service is done correctly. You can count on him and Vera.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
poor salesmanship
byon 08/26/2011
Came in as a cash buyer for a slt terrain, couldnt make deal on price, kept calling back julio at the dealership he kept saying oh we can do something, dont go anywhere else, we waited 2 weeks, called to make another offer, julio would not return call. Mind you im a cash buyer, no financing, but I guess he was to busy to help. Called up another GMC dealer, closed the deal with them in 24 hours, would not recomend this vera gmc, very poor salesmanship. Oh also the dealer I did buy from delivered my vehicle to my job, Now thats salesmanship Julio, you should take some lessons on custermor care.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
LOVE IT
byon 03/15/2011
I had an issue with my vehicle and I was helped with no problems it was a great experience and the service of Vera Cadillac and staff is for me the best. Very happy thank you guys..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
LOVE IT
byon 03/15/2011
I am happy to say that the service and personalized attention was the best ever, my sales guy John Perry is the best and this is the second car I get from him in less than a year. Great job John...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Horrible negotiating experience
byon 01/25/2010
I've been negotiating for the past week on a vehicle and was prepared to make the purchase but the salerperson was [violative content deleted]. He treated me as if i was simple minded and just wanted to play tricke with the numbers. on our final round of negotiations he changed the numbers that he had provided me in writing and actually offered me a final price that was $855 dollars more thatn what was in writing. I walked away from the deal. This is the only dealership within a 250 mile radius that has the car that i am looking for but I just absolutely refuse to deal with this dealership. They pull every trick listed in the internet when it comes to negotiating with females. so females beware... its a [violative content deleted].
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Welcome to VERA Cadillac-Buick-GMC. At VERA, we are different from the typical car dealership. It all starts with our VERA Philosophy, “To treat every single customer as you would want to be treated, and provide an unforgettable luxury experience, regardless of purchase.” We train our staff to treat every VERA customer as they would family members, friends and neighbors. It is our promise to you, and part of the VERA Difference.
The decision to buy or lease a vehicle is one of the biggest financial decisions people make, and we strive to help you make the best possible decisions in a relaxed, friendly, no-pressure environment. We also offer a full line of services, from maintenance to collision repair and everything in between.
1 Comments