Toyota of Orlando

by Amy on 02/29/2024

I attempted to purchase a car multiple times utilizing the purchase online advertised on the website but they would not honor it. Calls to the sales manager went unreturned. The dealership insists you come in person so they can substantially increase the price from what was advertised.

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by Igar Skachko on 06/26/2023

Terrible Experience at Toyota of Orlando - Misleading Sales Tactics and Refusal to Return Downpayment I recently had an extremely disappointing experience with Toyota of Orlando. I visited the dealership on June 6th with my wife to inquire about the 2023 new RAV4. Unfortunately, this visit turned out to be a complete nightmare. We made it clear to person about the raw4, who was wearing a white shirt, that we were interested in purchasing the RAV4 XLE Premium with specific key features such as a back door button, open/close functionality, and a sunroof. However, when we were seated at the table with man in white shirt, another salesman in blue shirt took over the conversation. Man in white shirt told to man in blue shirt that we wanted xle premium trim. And we asked about white color. To our surprise, man in blue shirt informed us that they had the exact same model in transit, but without the leather seats. It was only after we signed the paperwork, which conveniently lacked any mention of the trim or additional options, and made a downpayment of $4500 that we discovered the truth. Nobody had bothered to mention that the white RAV4 we were purchasing was actually a downgraded version compared to the black one we initially saw. When we realized this, we approached the dealership to request a swap for the premium model we had originally intended to purchase. However, we were met with resistance and informed that the premium model came at a higher cost, making it impossible for us to adjust our payments accordingly. We were left feeling completely trapped and deceived by Toyota of Orlando. We had not yet taken possession of the vehicle, as it was still in transit and not a special order. Despite this fact, the dealership refused to return our downpayment. It is absolutely absurd that they would hold onto our money when we have not received anything in return. The entire experience has been incredibly frustrating and stressful for my wife and me. Toyota of Orlando's sales tactics were misleading, and their refusal to rectify the situation and return our downpayment is simply unacceptable. I strongly advise anyone considering doing business with this dealership to think twice. There are plenty of other reputable dealerships that value their customers and prioritize honest and transparent transactions.

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by Bob on 04/22/2023

Don't even bother trying to buy here. They won't do business unless you come into their dealership, even if you live over 100 miles away; and even if you do that, they will automatically add $7000 to the MSRP of a Sienna just because it is in high demand and short supply. They call it a "market adjustment" but what it really is is price gouging. They do it because they can, not because they have to. Even if you offer to give a deposit to reserve a car and pay the rest of the price in full in cash when it arrives with no financing, they still want you to fill out a financing application and come to their office. Dishonest business practices all around. I recommend you do business only with Toyota-designated SmartPath dealerships, who are supposed to give you a final, total, Out-The-Door price over the internet (without having to visit the dealership), and some of whom pledge to sell at the MSRP with a modest markup for dealer processing (typically less than $1000) and no "market adjustment" price gouging.

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by William H on 04/18/2023

Overall it was a terrible car buying experience. Stay away at all costs (if you plan on buying anything used/not owned by Toyota as it is Russian roulette as one salesman phrased it). First of all when I test rode the car it was an absolute mess, dirty, not detailed. I urgently needed a car and was in a bind, so I purchased a used car there with 83K miles, 2014 for 11k with 2.5k in fees and taxes. By the time I purchased it, it was only half detailed. The dealers fees of $898 are ridiculous, in addition to all additional fees. The salesman Andre was non negotiable and very difficult to work with. He was unfriendly and condescending, especially when asking questions and since I was paying cash. After feeling defeated when the signing process was complete (which wasn't horrible, although Savanna didn't have a clear explanation about the arbitration document) unfortunately, I had problems with the vehicle a few days later. I took it back to get serviced and the problem appeared fixed. A few weeks later the check engine light came on, car started making noise and ultimately broke down in the middle of the road. I towed the car to dealer and it was deemed unfixable. They put me in contact with customer relations Cynthia. The only option I was given was to trade in this car I had just bought 6 weeks earlier, for another vehicle. Upon returning to the dealership, understandably I was upset about the whole situation. While walking through the dealership, I saw the salesman that sold me my now broken vehicle with some customers and in passing I said "Watch out for this guy, he sells crappy cars" then make my way to the front desk to seek out a manager. Abruptly, 2 employees rushed to me, threatening me of calling security and escorting me from the property. This was by far not the best way to de-escalate the situation. After they realized I was planning on spending more of my money, they had me looking at cars before even knowing what the offer would be on my "trade in". After picking a new car, they offered me 3k for the car I bought there 6 weeks prior for 11k. I was shocked by this and I literally broke down in the waiting room after we were negotiating for the 2nd car. They ended up increasing the offer to 4k and convinced me to lease a new vehicle. And of course I had to pay all the dealership fees again. I was given a rental car the 2 weekends the car was in service which was accommodating but does not make up for the fact that I was sold a lemon and it was not rectified.

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by Morad Ourhalm on 06/25/2021

i went to buy a car from this dealership i found the car i want and then worked some numbers and we agreed on it after 2 hours we did the credit me and my wife my wife was home and they said my credit is frozen but my wife's is not and we have good credit i told him ok let my sales man follow me and take the paperwork to her they said they are not allowed to and i called my credit bureau and i took the freeze out and then the finance manager want do the deal and he lied to me and said no is still froze and i have the the lady from the credit bureau on the said no is clear ahe said go home and come back with your wife in the morning and i did that we came back in the morning at 9 am w waiting and went we get in the office the finance manager won't sell the car to us said because the car is for my niece said no i will never buy a car from there and will will never send someone there

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by Paranuts on 04/09/2021

Jerry tried to take us for a ride but not gonna happen. This guy is lazy and completely untrustworthy. Thanks for nothing [non-permissible content removed].

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by Stay Far Away on 01/09/2021

I took my truck to Toyota of Orlando on 1/3/21 in order to have the 25,000-mile service performed as well as to take care of a safety recall on the fuel pump. This was done, but shortly after, that same day, my truck began acting up again as if the recall hadn't been done. It wasn't as bad, but it was still acting weird, so I brought it back in on 1/5. I also brought it back in so they could reset the maintenance reminder light which they forgot to do at the 1/3 service, something they've forgotten to do before. Same with the complimentary car wash after service - hasn’t been done several times now including on 1/3 and 1/5. And I have since realized that even though they rotated my tires, they forgot to pump them back up again - the third time this has happened after having it serviced there. I just didn't think to check before I left on 1/3 or 1/5. At the 1/5 service visit they found nothing, which I understood could be possible since, like the original problem for which the recall was issued, it was a little intermittent, but at least I had it documented that it was still acting up. And while they were checking it, I decided to explore the possibility of trading my truck in after being contacted by a saleswoman named Irina on 1/3. I made it clear to her I would not even consider trading if I would be upside down at all financially and was assured by her I would not be, that I would be dead even since my truck was in great condition and had great mileage and so the amount I still owed on my lease would be offset by the higher value my truck had now versus what it would have at lease end. Imagine my shock when the sales manager, Francisco, informed me an hour and a half later that I would, in fact, be upside down to the tune of the entire amount I still owed on my truck lease despite having just been told the opposite by his sales rep. And he tried to use this fact to justify complete gouging on the price of a new leased vehicle. Needless to say, I refused to negotiate any further. What I am most upset about, however, is the fact that before I ever even entered into the negotiation process, before I ever even agreed to take the time to go look at and pick out a vehicle to run figures on, I made it crystal clear I would not allow a hard inquiry on my credit. I reiterated this multiple times to Irina and told Francisco as well and was promised every time - every single time - only a soft inquiry would be done. So, again, imagine my shock when immediately after leaving the dealership, having refused to accept their multiple ridiculous sales offers, I learned that a hard inquiry had actually been done, that it is now on my credit reports, and that it is going to affect my score, exactly what I made absolutely plain and clear I wanted to avoid. Had I been told up front this would happen, I would not have gone one single step into negotiations, but I think it's a safe bet to say that's why I was lied to. I immediately called Francisco and informed him a hard inquiry had indeed been done by them, and his first approach was to deny multiple times them having even done an inquiry. This was jaw dropping as we just an hour earlier had discussed my good credit scores he had obtained from what he told me was a soft inquiry when we spoke at the dealership. He couldn't have given me my credit scores without having done some kind of inquiry. He kept claiming that he was looking at my credit report and there was no inquiry from them on it, to which I astoundingly had to point out that the report he was looking at is what generated the inquiry and, thus, it would not show it. And when I made it clear I had spoken directly with Experian and Toyota of Orlando did, in fact, do a hard inquiry and it was, in fact, on my credit report and would, in fact, affect my score, he suddenly changed his tune and then claimed there is no such thing as a soft inquiry, only hard. Again, my jaw dropped. The lies are just compounding on each other at this point. Then when I let him know I knew that, too, was a lie, that there is such a thing as a soft inquiry, that that is exactly what I spoke to him about at the dealership and that that's the only thing I authorized to be performed and he knew that, he changed his story for the third time and claimed I signed and dated paperwork authorizing a hard inquiry. I did actually sign and date a paper, but only after I was told by Irina, having asked her yet again, that in signing I was authorizing a soft inquiry only and not a hard one. Had I - yet again - been told it was to do a hard inquiry I would absolutely have not signed it. So the bottom line is I was blatantly lied to, if not by Irina, absolutely by Francisco and multiple times. I am furious. I cannot get the inquiry off my report unless Toyota of Orlando admits they made an error in doing so and given Francisco's repeated lies, repeated fraud, and obvious enjoyment at the end of our phone conversation about having gotten one over on me, I am certain that's not going to happen. I will never - NEVER - step foot in Toyota of Orlando again for anything, sales or service or anything else. Buying my truck in the first place in January of 2019 was an utter nightmare and I should have done a review then warning others and never come back, but I believe in second chances. I have now learned my lesson. Fool me once, shame on you. Fool me twice, shame on me. I was definitely a fool to return and I advise anyone who reads this review to do business with Toyota of Orlando at their own risk. You can't say you weren't warned - by me and lots of others.

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by Gatorb on 09/23/2020

With the current Covid crisis this dealership indicates being customer sensitive by dealing online. However, when I attempted to do so the internet director responded that I needed to come to the dealership to get needed information.

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by rsprehe on 08/24/2018

Technologically Antiquated - If I could leave zero stars, it would still be too generous. As we live in the 21st century, in a day and age of almost limitless contact via the internet and social media, the opportunity for virtually unlimited buying power is in the hands of the consumer. As such, a recent email exchange with an associate with the dealership left me speechless and embarrassed for the remaining staff at Toyota of Orlando when my request for detailed deal estimates and 'out the door' pricing on two modestly priced Tundra 4x4 trucks was abhorrently denied because: "We do business differently here. We have customers that come from all over the state and even the majority of the South East. In order to receive the out the door pricing you would need to come in personally. We do not discuss othe the door pricing or negotiate via email or phone." I feel sorry that this individual is so opposed to the idea that a deal can be made via telecom (phone, internet, email, fax) that it completely cost him the opportunity to win my business for a brand new truck and projects an image of ignorance and arrogance about the way things are done at Toyota of Orlando. I wish Toyota of Orlando the best of luck with their anachronistic sales model of in person deal negotiations, but I feel that, even if they are currently atop the sales rankings as a result of these methods, they may be denying an unknown number of future car buyers within the 21st century cloud/technological community and they are sabotaging their ability to create an untold number of new and potential sales. My money and my autonomous buying power will be looking to other dealerships who have in the past and currently are satisfying my digital sales needs. Regards, Potential Client

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by Starletk9 on 10/11/2017

Bought a truck at toyota of Orlando on 10/05/17. Happy with the sales price and the truck. But when it comes to finance that's where they suck money out of you. I had great credit, but they gave a loan over 6% for month 70/60 months through southeast toyota. Lies about no 36/48 months options. I got approved by Chase bank at 2.69%. They refused to match any bank approved laons. So I ended up paying extra fees all over again. Please beware if you shop here. Get your lowest loan rates first before shoping with them.

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by mmeniquetti on 12/10/2016

I bought my previous car at another Toyota dealer, and I had a great experience. Because of this I started to look for a new car at Toyota again . And I had the best and fastest experience at this dealership, so I highly recommend. The Sales Specialist Andre Luiz Molinari helped me presenting the best financing options and solutions regarding my purchase. I'd like to give a shout out to the finance representative Devin Hunt, who was efficient in finishing all the process. Thank you Toyota Orlando! A very loyal customer.

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by angelss on 10/22/2016

John Cruz at Toyota of Orlando sold a used 2015 Toyota Corolla to my 66 years old mother in law with a "clean" carfax that supposedly was a one owner car that had never been involved in any type of accident. Unfortunately all that was a lie, 3 days later we came to find out the car was involved in a front end collision and the entire front end of the car was replaced. I called John Cruz and Ms. Cynthia (manager) To explain the situation and they both told me there was nothing they could do. All we were asking is to take the car back and exchange it for one that hasn't been crashed, they even refused to do that. John Cruz and Toyota of Orlando took advantage of my 66 years old mother in law selling her a crashed car with a fake or altered carfax. Be aware of Toyota of Orlando obviously there is fraud involved there.

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by Jibaro777 on 08/05/2016

I purchased a 2016 Camry XSE on August 2016. Antonio Cruz on sales and Jacqueline Cruz-Alicea on finance did an excellent job in explaining everything in details. There were no hidden numbers. So, I'd recommend this dealer to anyone.

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by highlander38 on 07/28/2016

It was a great experience in and out quick Dessiree Figueroa in finance had paperwork prepared quick thank you to all staff for a wonderful job.

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by 5Starretired on 07/26/2016

Their online pricing has a nice discount on new cars. They were very friendly, patient and communicative on all aspects. They enjoy being part part of your experience. Wife had a particular car,but wanted a different color seats. Jerry looked for the car and brought it up to the front for us to check it out. Closing was great and faster. I have purchase cars from them in the past, and they have cut at least half the time on their closing procedure. Will be buying another car from them next year. Sure wish their oil changes didn't take that long. That's where the almost perfect comes in, but is not part of this buying experience.

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by chadj00 on 07/25/2016

From the time I walked in and was greeted by Charles Crawford it was great!!!! Charles showed me around, got me on a test drive and answered all the questions. From there John Rios got my papers ready, saved me some $$ and had me ready to finish up with Dessiree Figueroa.. Dessiree was great on explaining all my paperwork and getting the keys in my hand=) Even though I purchased a used Ford they treated me like it was a brand new Toyota... Thanks Guys!!!

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by linda2018 on 06/29/2016

My new highlander has all the bells and whistles I could imagine. My new purchase was handed by a friendly and very efficient staff. This dealership had a Hugh selection to choose from while making my purchase.

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by Ajgator2008 on 05/24/2016

First of all love the new location and the staff is out of this world. I went in expecting a set price and budget and they did everything to get as close to that price

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by PattyHz on 05/03/2016

We actually visited the dealership only to test drive a vehicle. We had no intention of purchasing-since I was interested in a vehicle I have seen on craigslist but would need to wait a week to actually see the vehicle I was interested in. We were greeted by sales rep Devin Hunt, who had us laughing from the moment we met him. It felt like we were looking at cars with someone we had known for years and not someone we had met only seconds previously. They were so helpful and showed us how we could purchase a new vehicle for the same price that we had intended purchasing a used one. John Cruz work out some numbers for us and we were able to return the next day to finalize our purchase and take our new vehicle home! Dessiree Figueroa then took care of getting us prepped and on the road. Fantastic experience, outstanding followup from start finish.

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by elizabeth60 on 04/26/2016

I so happened to find my self in toyota of Orlando since, I wanted to trade my 2014 ford Mustang for a more family friendly car. I did not want to pay anything down or pay more than my current monthly payment on my mustang. I never knew that when I walked in to Toyota with not the best credit, but had been making my payments on time to my current car that I would be walking away with everything I asked for. Allen helped me pick out a car and explained all the features to the car ( great and friendly sells rep). Fred Robinson was an awesome finance rep and worked his magic to get me everything I asked for (amazing person that knows his job and does it well). Jacqueline Cruz was very friendly and helpful on explaining all the warranty and protection plans they offer (such a great attitude and very professional). I can definitely say I shopped around, but hands down Toyota had the best offer for me and my family! Such a great experience I definitely recommend TOYOTA OF ORLANDO to everyone . By the way I walked out with a brand new 2016 Camry. Thank you Toyota Of Orlando!

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by Celliott16 on 02/08/2016

I recently purchased a 2016 Corolla from Toyota of Orlando. I had the pleasure of working with Ricki (not sure of his last name) and Luis Beltre in sales. Both were professional, patient, diligent and made the process seamless. Nichole Peters was a delight. She had all of my paperwork prepared, was very efficient and had me in and out in less than 10 minutes. I highly recommend the team at Toyota of Orlando! They treated me with the utmost respect and made sure to follow up at least twice since I drove off the lot which is very hard to find in the sales industry. They will get all of my business from now on.

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