With the current Covid crisis this dealership indicates being customer sensitive by dealing online. However, when I attempted to do so the internet director responded that I needed to come to the dealership to get needed information.
Technologically Antiquated - If I could leave zero stars, it would still be too generous. As we live in the 21st century, in a day and age of almost limitless contact via the internet and social media, the opportunity for virtually unlimited buying power is in the hands of the consumer. As such, a recent email exchange with an associate with the dealership left me speechless and embarrassed for the remaining staff at Toyota of Orlando when my request for detailed deal estimates and 'out the door' pricing on two modestly priced Tundra 4x4 trucks was abhorrently denied because: "We do business differently here. We have customers that come from all over the state and even the majority of the South East. In order to receive the out the door pricing you would need to come in personally. We do not discuss othe the door pricing or negotiate via email or phone." I feel sorry that this individual is so opposed to the idea that a deal can be made via telecom (phone, internet, email, fax) that it completely cost him the opportunity to win my business for a brand new truck and projects an image of ignorance and arrogance about the way things are done at Toyota of Orlando. I wish Toyota of Orlando the best of luck with their anachronistic sales model of in person deal negotiations, but I feel that, even if they are currently atop the sales rankings as a result of these methods, they may be denying an unknown number of future car buyers within the 21st century cloud/technological community and they are sabotaging their ability to create an untold number of new and potential sales. My money and my autonomous buying power will be looking to other dealerships who have in the past and currently are satisfying my digital sales needs. Regards, Potential Client
Bad loan finance practice
Bought a truck at toyota of Orlando on 10/05/17. Happy with the sales price and the truck. But when it comes to finance that's where they suck money out of you. I had great credit, but they gave a loan over 6% for month 70/60 months through southeast toyota. Lies about no 36/48 months options. I got approved by Chase bank at 2.69%. They refused to match any bank approved laons. So I ended up paying extra fees all over again. Please beware if you shop here. Get your lowest loan rates first before shoping with them.
Outstanding customer service!!
I bought my previous car at another Toyota dealer, and I had a great experience. Because of this I started to look for a new car at Toyota again . And I had the best and fastest experience at this dealership, so I highly recommend. The Sales Specialist Andre Luiz Molinari helped me presenting the best financing options and solutions regarding my purchase. I'd like to give a shout out to the finance representative Devin Hunt, who was efficient in finishing all the process. Thank you Toyota Orlando! A very loyal customer.
Crashed car sold with "clean" carfax, FRAUD
John Cruz at Toyota of Orlando sold a used 2015 Toyota Corolla to my 66 years old mother in law with a "clean" carfax that supposedly was a one owner car that had never been involved in any type of accident. Unfortunately all that was a lie, 3 days later we came to find out the car was involved in a front end collision and the entire front end of the car was replaced. I called John Cruz and Ms. Cynthia (manager) To explain the situation and they both told me there was nothing they could do. All we were asking is to take the car back and exchange it for one that hasn't been crashed, they even refused to do that. John Cruz and Toyota of Orlando took advantage of my 66 years old mother in law selling her a crashed car with a fake or altered carfax. Be aware of Toyota of Orlando obviously there is fraud involved there.
First Time at Toyota of Orlando
I purchased a 2016 Camry XSE on August 2016. Antonio Cruz on sales and Jacqueline Cruz-Alicea on finance did an excellent job in explaining everything in details. There were no hidden numbers. So, I'd recommend this dealer to anyone.
It was a great experience in and out quick Dessiree Figueroa in finance had paperwork prepared quick thank you to all staff for a wonderful job.
Work on time
Had my car service with oil change. As you drive in they tell you the time it could take to get the service done. Most of the time is done before there quoted time. But this time it took a little longer. two hours to get the oil change. Lets get some more personnel for the easy stuff. What am I going to say after driving 40 min to get to your location, do I'll be back later....
Their online pricing has a nice discount on new cars. They were very friendly, patient and communicative on all aspects. They enjoy being part part of your experience. Wife had a particular car,but wanted a different color seats. Jerry looked for the car and brought it up to the front for us to check it out. Closing was great and faster. I have purchase cars from them in the past, and they have cut at least half the time on their closing procedure. Will be buying another car from them next year. Sure wish their oil changes didn't take that long. That's where the almost perfect comes in, but is not part of this buying experience.
Great Place To Buy
From the time I walked in and was greeted by Charles Crawford it was great!!!! Charles showed me around, got me on a test drive and answered all the questions. From there John Rios got my papers ready, saved me some $$ and had me ready to finish up with Dessiree Figueroa.. Dessiree was great on explaining all my paperwork and getting the keys in my hand=) Even though I purchased a used Ford they treated me like it was a brand new Toyota... Thanks Guys!!!
Love my new Highlander
My new highlander has all the bells and whistles I could imagine. My new purchase was handed by a friendly and very efficient staff. This dealership had a Hugh selection to choose from while making my purchase.
Easiest purchase of a car
First of all love the new location and the staff is out of this world. I went in expecting a set price and budget and they did everything to get as close to that price
We actually visited the dealership only to test drive a vehicle. We had no intention of purchasing-since I was interested in a vehicle I have seen on craigslist but would need to wait a week to actually see the vehicle I was interested in. We were greeted by sales rep Devin Hunt, who had us laughing from the moment we met him. It felt like we were looking at cars with someone we had known for years and not someone we had met only seconds previously. They were so helpful and showed us how we could purchase a new vehicle for the same price that we had intended purchasing a used one. John Cruz work out some numbers for us and we were able to return the next day to finalize our purchase and take our new vehicle home! Dessiree Figueroa then took care of getting us prepped and on the road. Fantastic experience, outstanding followup from start finish.
I so happened to find my self in toyota of Orlando since, I wanted to trade my 2014 ford Mustang for a more family friendly car. I did not want to pay anything down or pay more than my current monthly payment on my mustang. I never knew that when I walked in to Toyota with not the best credit, but had been making my payments on time to my current car that I would be walking away with everything I asked for. Allen helped me pick out a car and explained all the features to the car ( great and friendly sells rep). Fred Robinson was an awesome finance rep and worked his magic to get me everything I asked for (amazing person that knows his job and does it well). Jacqueline Cruz was very friendly and helpful on explaining all the warranty and protection plans they offer (such a great attitude and very professional). I can definitely say I shopped around, but hands down Toyota had the best offer for me and my family! Such a great experience I definitely recommend TOYOTA OF ORLANDO to everyone . By the way I walked out with a brand new 2016 Camry. Thank you Toyota Of Orlando!
I recently purchased a 2016 Corolla from Toyota of Orlando. I had the pleasure of working with Ricki (not sure of his last name) and Luis Beltre in sales. Both were professional, patient, diligent and made the process seamless. Nichole Peters was a delight. She had all of my paperwork prepared, was very efficient and had me in and out in less than 10 minutes. I highly recommend the team at Toyota of Orlando! They treated me with the utmost respect and made sure to follow up at least twice since I drove off the lot which is very hard to find in the sales industry. They will get all of my business from now on.
Super Happy with our Purchase!
We had a wonderful experience. Even though some of the info we were given wasn't correct (we were told the only difference between the car we were driving away in and the one we test drove was the sunroof and the seat warmers when in fact...keyless ignition, front passenger automatic seats, plus seat warmers and the sunroof. Lexi Giannini was superb. She was professional, polite, personable and came off very organized and accurate. This is the only dealership in Orlando we will use. Love everyone here.
I recently bought a car here and couldn't have gone any smoother. Nestor showed us around and he showed us multiple cars that fit our needs. Fred and Kyle worked with us on our credit situation and got us approved with a good rate. Nichole Peters made the paperwork very quick and explained it all very well.
My recent experience at Toyota of Orlando was excellent my sales Reps Mike Dacosta and Aundre Robertson was totally phenomenal.They were able to get me the car I needed at the price I wanted. My financing rep Lexi Giannini was very professional and knowledgeable and got me through the financing process quickly.
They pulled my crdit report without permission
I always have a preapproval from my credit union before shopping for a car. I explained to the sales manager that my rate was 2.25% and I did not want to compare any of their bank rates. Without my consent they pulled my credit report. The more frequently your report is pulled can reduce your score.
Overall Great Experience!
My wife and I visited Toyota of Orlando to look around and see what deal we can find. We find a car we want and would like to work for and Joe was the associate that took us in to help us get around and look at what we wanted. He was extremely nice, polite and did not pressure us at all. I can say we made a friend that day. Andre the Sales person we dealt with was good, had to hassle him a bit, but we ended up with what we wanted. We finished off our experience with the lovely Nichole Peters, which was as sweet as candy and best of all laughed at all my jokes. She was wonderful and really made the end process a pleasurable one. Thank you Toyota of Orlando for helping my family have the car we will drive around in for a long time.
77 year old lady cheated by this dealership!
My mother, a gentle 77 years old retired nurse and school teacher went to Toyota of Orlando to buy a car with me and her autistic son. She was pre-approved from her bank with low interest rate. I helped her to get the approval from the bank. The bank said to go down and pick out the car you want. My mother picks out a silver Toyota Camry that was Pre-Owned $15,995. She came back in with her pre-approval packet from the bank. The product specialist who was very nice sat us down to meet a sales person named Paul. This is where everything went down hill. We gave him the paperwork from the bank, but he disregards and hands us credit an authorization form. My mother and I told him that we are already was preapproved from our bank. He said, A preapproval doesnt really mean anything. All it is stating is that you can get a car. We still have to check your credit and make sure you are credit worthy to obtain the car. My mother at first said, no, shes not going to sign anything because she is preapproved. He says, OK he writes on the preapproval number on a small sheet paper, but still does not pick up the packet. He leaves and doesnt come back for about 45 minutes. Then he takes all the income verification that we came with, told us he still working out the details and we might have another bank that can give us a better rate, and went back into the financing office. My mother and I were confused because were already preapproved through our bank. When Paul came back, he told us that we were approved through Santander USA Bank. We said we were already approved through our bank already. He said no, not at that interest-rate and not for that car you picked out. You need a car different and brand car, because we can use the rebates to bring down the price of the car. It is the only way the bank or banks will take you on. I told him that doesnt make any sense. Why would a bank approve us and then deny us when we are at the dealership. He said, Unfortunately banks do that a lot. That is why we are here to help you guys out; we will make sure you get a car. We work for so many banks that we can get most people approved. My mother told me to go pick up her younger brother. When I left my mother, she told me that the salesperson told her to sign the credit authorization form so they can move onto the financing part of the loan. Thus, my mother did so not understanding the ramifications. When I was gone they moved her into the financing room. The salesperson and a finance person told her that this is the only bank thats going to approve her for the loan, and there will be no other bank that will get her into a car. Reluctantly, confused, and under pressure from them she signed all the paperwork. When I walked back into the dealership with her brother she said, all the paperwork is already signed. I was shocked and dismayed that she already finished. Secondly, instead of the car she wanted, the silver Toyota Camry, they put her in a black base model Toyota Corolla for $5000 more, making the financing loan to $20,100. Her payment from originally $309 a month at a much lower interest rate went up to $435 a month at much higher interest rate. This is terrible for a person on a limited income with the autistic son. The sad thing is that her autistic son was with her buying the vehicle and they still cheated her just for sale. Frustrated we came home with the car. Around 6:30 PM my mother was upset and decided to change her mind. She came back to the dealership and want to give back the car. She said I cant afford this and this is not the car I wanted. The sales person said, The sale is final, thank you for your business, and have a great day. Paul the sales person said 3 times to my mother. My mother wanted to speak to the general manager and he said he was busy and cant talk to you right now. Then we said we will wait and we waited about an hour. Then we asked for the general manager again. He said GM already left for the day. We then gave up. 9am in the morning the next day my mothers bank called her. The banker asked her why she has not picked up the car yet. She said she already did but you guys did not approve her, and this is what the dealer told her. The Dealer got her approved by another bank. The bank person on the phone was very confused and upset because she told my mother that she was very much approved. 100% approved! The banker asked my mother to drive back to the dealership and ask them to change the loan back to their preapproval one. We went back, however; we lost that battle horribly. The supervisor of finance told us that we already signed the loan and its final! If we did not want that loan we should have never sign that paperwork. Its nothing to be done here, thank you for your business and have a great day! My mother was crying asking to speak to a manager. He said that the manager is busy and theres nothing he can do anyways, the sale is final. He opened up the paperwork to show us that all sales once you sign it is final in the state of Florida. Now my mother is stuck with the loan and with a car she doesnt want.