Fountain Acura

Today 9:00 AM - 9:00 PM*
*At this time store hours may vary.
Sunday
11:00 AM - 6:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 8:00 PM

Customer Reviews of Fountain Acura

3.0
Overall Rating
(2)
Recommend: Yes (1) No (1)
Write a review: Sales | Service
sales Rating

Excellent customer service

by Emad Ibrahim on 05/04/2020

Ms. Cathy Douglas contacted me quickly when I sent an e mail to the dealership inquiring about Acura car. She was very pleasant and professional trying all day to work out a deal that I am happy with. She tried hard accommodating my needs. I highly recommend her to any one interested in Acura car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
7 Reviews
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sales Rating

Excellent customer service

by Emad Ibrahim on 05/04/2020

Ms. Cathy Douglas contacted me quickly when I sent an e mail to the dealership inquiring about Acura car. She was very pleasant and professional trying all day to work out a deal that I am happy with. She tried hard accommodating my needs. I highly recommend her to any one interested in Acura car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
service Rating

Acura - we have a MAJOR problem

by Anthony Tufano on 03/13/2020

Acura – we have a MAJOR problem. I leased my first Acura ILX back in August of 2019 at Fountain Acura in Orlando, Florida with Kevin… I was excited to now be a part of the Acura family. Immediately after on August 17, I purchased wheel locks from Fountain Acura to protect my rims. I kept my wheel lock in my glove compartment so I know where it would be at all times and the reality that I won’t use it often. Fast forward to February 1, I went to service my Acura ILX for my first oil change at Fountain Acura with my assigned service advisor Will Rivera. In addition to the oil change, they rotated my tires to maintain even wear and extend the life of my tires… that is great. Fast forward again to Sunday, February 9 and I get pulled over by a police officer. When I went in my glove to get my registration, I notice my wheel lock is not there… this is strange. After getting home, I looked through my entire Acura ILX including under my seats, glove box, two additional storage compartments and the trunk well containing the inflator kit... I didn’t find anything. I have not used my wheel lock once at this time. At this point, I am VERY concerned that if I need to take my rim off my Acura ILX in the event of an emergency I CANNOT. Now, I called Fountain Acura Thursday, March 12 to confirm my appointment I had made on the Acura app for today, March 13 and was told by Jose that I did not have an appointment on file… this is not a good look. Luckily, they were accommodating and were able to confirm my original appointment time of 10:45am today, March 13… thank you! Please note I took off work for this appointment and am using my paid time off. I arrive at Fountain Acura for my appointment earlier today and am greeted by a very pleasant employee… great start to my day. I advised them of the situation and they bring me to Will Rivera. I now explain this entire situation to them and without letting me speak, they inform me that they use their master set and did not use my lock… interesting. I explain that I DID NOT use my wheel lock and the last person to use it was Fountain Acura. I then ask to speak to the Service Director, Nestor Diaz… what a joke. They were very confrontational and made me feel very uncomfortable… I thought I was a part of the Acura family? Without letting me explain my situation, they immediately tell me that there is nothing they can do and I LOST the wheel lock… really? I DO NOT appreciate being told something that I DID NOT do. I then asked if they cannot replace my wheel lock to refund me for the wheel lock to accommodate me… they again said NO. Fountain Acura, why should I pay for a good that I am not using due to Fountain Acura MISPLACING my wheel lock? I then ask to speak to the General Manager, Kyle Clements and am told by Nestor Diaz that they are out of the office until Monday… plot twist I went to the building they are in and was told by the receptionist they are PRESENT but in a meeting. They LIED TO MY FACE… DIPLORABLE. I am a current MBA student and one thing I learned in my marketing class, your CUSTOMERS are your GREATEST ASSET and can MAKE or BREAK YOU. This is not the way you treat a customer, a member of the Acura family, Acura. I am SO VERY DISSAPOINTED and besides myself that I was not fairly assisted and LIED TO MY FACE. My parents have an Acura MDX and Aunt and Uncle have an Acura ILX and Acura TLX. I have told them and will tell ANYONE ELSE to AVOID Fountain Acura at ALL COSTS and Acura all together. Your customers, your Acura family members, DESERVE much better service than this… this is UNACCEPTABLE. GET YOUR ACT TOGETHER ACURA. I WILL NOT lease an Acura after this… RIDICULOUS. I called up Acura Client Services, spoke to Rafael and have an open claim… I AM NOT taking NO for an answer. An oil change DOES NOT merit employees taking things out of one’s car… I completely understand mix ups happen (we’re all human) but I NEED to be ACCOMODATED by having a replacement since I PAID as well as time LOST that I now had to cancel my plans on my day off for DEALING with THIS. I will be contacting the BBB to inform them of this AWFUL behavior and to PREVENT this from happening to another customer if this IS NOT RESOLVED. Please reach out to me – thank you.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Excellent purchase experience

by billncat on 04/22/2014

I had a horrible experience with the Acura dealer in Ocala. A friend recommended Fountain Acura. I decided to check them out and worked with Josephine. Not the cleanest dealership I've ever seen but the purchase experience was top shelf. I would highly recommend this dealership from a purchase perspective. I have not used their service dept. BM

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

amazing customer service

by rrodzlmt on 03/15/2014

Thanks to Josephine M. with helping us in our automobile purchase,with her knowledge and expertise our deal was the most pleasant and joyful experience ever felt in a dealer. Truly worth the drive from Miami.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best of the BEST!!!

by r2877 on 03/14/2014

After several dealers and several different SUV models we finally decided to stop at Fountain Acura to look at the MDX. There we were met by Christopher P., he greeted us with a smile and a handshake. At that time we had no idea how special our experience was going to be. Chris is an exceptional sales associate but more importantly a exceptional human being. After being presented with a car that we both loved he went to work and worked for almost a week to get the deal done. I had explained to him that I was having some difficulty with a recent Heart Surgery, and he called and text me daily not to discuss the car, but to genuinely ask how I was and if he could assist me in any way, Both him and his Sales Manager Kyle worked hard to make us happy not just sell us a car. We are most appreciative for the experience of buying a new car but more appreciative of the friends we made.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Fair price...no hassle

by zimmer on 03/31/2013

We used Edmunds to price leases for a new MDX for my wife. Some dealers did not respond at all, some responded with the standard "come in and talk and we'll give you a great deal" and some responded with the national Acura figures. Fountain offered a price based on the True Market Value, with much less down. The transaction was smooth...no hassles, no games. This is the second Acura my wife has leased with Fountain and she is very pleased.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Service very good

by spicymikey on 08/15/2007

Well trained and courteous service dept. Fair prices

  • Recommend this dealer? No
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