Germain BMW of Naples

by Jennifer Mendoza on 05/02/2024

My husband and I just purchased a 2025 X7 with David Morar as our sales advisor and the experience was great! We were able to complete most of the buying process through texting and email, which I prefer, and it was much better than sitting in a dealership for hours. David was thorough and answered all of our questions. He made us feel comfortable and kept us informed throughout the process. The financial team was also very pleasant to work with. We appreciated the smiles and positive attitudes even though we knew they were busy with end of the month sales. Highly recommend!

Read more

by Ken Lewis on 05/01/2024

Oscar makes you feel as though you are old friends during the purchase experience and is extremely knowledgeable with regard to the M8 competition. Oscar deserves a PhD. In the science of BMW. John, the Sales Manager, did a fine job of caring for all of my concerns in securing this vehicle. All in all these two gentlemen provided an exemplary buying experience.

Read more

by Roger Lipitz on 04/04/2024

Kevin Higgins BMW Naples sales persons issue excellent. The finance people did not offer me all the options I had to ask them

Read more

by Frank on 04/04/2024

In searching for a car to replace my 2018 Mercedes, I visited a number of dealerships from Mercedes and Lexus to Jeep. I experienced misleading advertising, evasive responses, pressure with multiple people across the desk trying to force the deal on me, while at the same time being unable to supply a car to meet my specifications, a white exterior and a lighter color interior. When I visited Germain BMW, I was greeted by Roberto Lopez, one of the sales staff. Roberto was extremely knowledgeable, listened first, provided direct, truthful answers to all of my questions and magically showed me two white X3's with lighter interiors in stock. The trade in value and sale price provided for the X3 were in line with Edmunds and Kelley Blue Book valuations with no bickering. After wasting days at other dealerships, the entire transaction including the test drive took a few hours and I picked up the X3 two days later. If you are looking for a new car I highly recommend you seek out Roberto Lopez at Germain BMW.

Read more

by Elizabeth Wassink on 04/03/2024

We enjoyed working with Kevin Bugbee when we purchased our new BMW. He is extremely knowledgeable and helpful!

Read more

by Sara Peterson on 02/28/2024

This is my first BMW, and I shopped a ton of makes and models this time. From start to finish Germain BMW offered an excellent experience. Making the initial appointment with my sales specialist, Roberto Lopez was seamless using the text messaging system. The showroom is immaculate and the receptionist greeted me promptly each visit. Roberto is incredibly professional, pleasant, and patient in answering all my questions before, during, and after my test drive and during our search and negotiations for the exact vehicle to fit my needs. The vehicle I ordered came slightly ahead of the estimated delivery date. Such a nice surprise. I love that you can track your vehicle production online. Upon delivery, Roberto spent time familiarizing me with all the features and settings in my new BMW and even followed up with me a few days after delivery to insure all was well. More companies should strive to attain the level of exceptionalism at Germain BMW.

Read more

by Jaden DeWolf on 02/14/2024

Purchased the car through Oscar Matamoros. He made the process very easy and enjoyable. Would recommend Germain BMW of Naples to my friends and family. Overall a great dealership and car buying experience.

Read more

by PPG on 02/14/2024

We worked with Dante Molski to purchase our Certified Preowned X5. Daunte was knowledgeable and responsive. A pleasure to work with. Highly recommended!

Read more

by Chantale PS 239 on 02/04/2024

I have a wonderful experience at Germain BMW of Naples! My salesman Richard Kruzel was phenomenal. He made getting my first BMW an ease. He took the time to listened to all questions and wants in a car. I never felt rush! Just pleasant person to be around. He is a keeper for BMW of Naples. I absolutely LOVE my car. Definitely would recommend Germain BMW to anyone. Thank you!

Read more

by Don Henry on 01/31/2024

My sales rep Jordan Knight was outstanding and knowledgeable. He addressed my concerns and found me the car that I was looking for. I used Jordan at a different dealership on my last two BMW’S. When he took a position at a different dealership, I decided to stay with him even though he was 45 miles farther away.

Read more

by Ginny Whiteman on 01/30/2024

I found Germain BMW Naples to be fine and fair in all aspects of buying and servicing my X3. Jeremy Bonigle is my trusted, reliable service agent. With his help I hope to keep my car running perfectly for years.

Read more

by Jeff on 01/19/2024

Our salesman, Danny Mazzeo, was great to work with from start to finish. He is BMW savvy, knowledgeable, nice and not pushy at all! We are very happy with our new X7!

Read more

by K Manor on 01/18/2024

Fantastic car buying experience. My sales contact Patrick Dodard was amazing from helping with the car build, keeping me updated on delivery status and delivery and was extremely knowledgeable helping me learn about all of the features of my new BMW.

Read more

by Edward Dixon on 01/17/2024

If you are thinking of buying a BMW in Naples. Ask for Patrick Dodard. He listens, asks for questions, and gets things done. I've purchased many cars over the years...with many different client advisors. Patrick stands out. EJD 1/17/2024

Read more

by Jon Smith on 01/12/2024

Salesman Dante Molski is really excellent. He’s knowledgeable and honest.

Read more

by Brad Wind on 01/11/2024

Dealing with Rhoel Gray at Germain BMW is always a pleasure. He streamlines the service so our auto is maintained professionally and quickly.

Read more

by R Pearl on 01/04/2024

Our Client Advisor (salesperson) Ken Bednar was professional, not pushy, and spent a considerable amount of time with us discussing the BMW X1 we were interested in buying. He covered in detail its features and had us take a test drive with him as well.

Read more

by Blondemoxie on 01/08/2023

Had little intention of purchasing a car at this time, but Shelby Devries quickly found one that was a perfect fit and happily took care of even the smallest details to make sure I left as a satisfied client. Great salesmanship and customer service.

Read more

by Rick and Brenda on 01/06/2023

Germain BMW has always been that dealership who cares about customer service and loyalty. Luxury car buying should be a personal touch and experience, Germain BMWs team brings that front and center. I have purchased several cars from Germain, new and Certified Preowned. In my 23 years of working with Germain I have had three salespeople, a super service manager, Bill Emerson, and the leader of the team, General Manager Flavio Galasso. My recent purchase was made with my new sales contact, Karina Ledezma as my past representative retired from auto sales. Karina was attentive as the car I was seeking took time to find. John, the sales manager, bought several M series models and had them delivered to Naples. Karina was right in top of the arrivals and notified me of the car’s availability. I worked with all levels of the team to complete the purchase. Everyone was able to add context and help make our experience…. warm, fun and the feeling of customer appreciation. When the right people work in unison with positive attitudes and ethics, you can’t help but have an excellent outcome. I know the trend is online ordering and never going into a dealership, but if you really want to enjoy the process of buying, trading or servicing your car, take the time to visit Germain BMW. Coffee, snacks, Wi-Fi, television and great enthusiastic staff of professionals to answer all of your questions.

Read more

by Mark G on 01/05/2023

Patrick Dodard worked wonders to get me my new X6 M50i just before the end of the year. It was tough getting exactly the car I wanted, given the recent disaster here in southwest Florida. But Germain and Patrick came through. I'm very happy.

Read more

by Kathy C on 01/04/2023

We worked with Oscar Matamoros to purchase my new car. Unfortunately there is very little variety in stock these days, particularly due to Hurricane Ian. However, after a useful discussion with Oscar, I was able to narrow down the cars that I prefer. He is very knowledgeable on all the different models which was really helpful. I was very lucky to find a M235i in the lot that had arrived just the night before, so I didn’t have to wait months for my car. I love it!

Read more