Ferman Buick GMC
Customer Reviews of Ferman Buick GMC
Great Service
byon 02/25/2024
Ferman has been great helping to keep my 2013 LaCrosse in perfect operation throughout the years. Friendly staff and pro repair personnel.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2015 Denali Repair
byon 06/20/2016
Great service performed on time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ferman service exceptional
byon 06/12/2016
Been here for service numerous times and each time all staff is courteous and genuinely Friendly. I will always bring my vehicle to Ferman for all my service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
very satisfied!
byon 05/18/2016
Great service as promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Opalpearl15
byon 04/28/2016
Barry was attentive , knowledgeable, friendly and professional. I enjoy the purchasing experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
First time visit, but not my last. VIP treatment!
byon 03/28/2016
Service and treatment at Ferman is top notch. I recently purchased a Buick Enclave and wanted to find some place close to do all my maintenance work. Ferman Buick gave me the VIP treatment. Everyone I met was very courteous and helpful. I will be bringing my Enclave here for all my maintenance work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
This place does not care about their customers I wouldn't recommend.
byon 03/10/2016
This place does not care about their customers I wouldn't recommend. I drove a long distance to look at a car there but due to kids/obligations couldn't get the paperwork filled out. They refused to do anything to hold the car until we could get paperwork signed. Not even a deposit. They said I had to buy it right there with no test drive and without my wife looking at it. The car has now sold. All they care about is the money, so be aware.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
exceptional experience!
byon 02/27/2016
Such a great experience with everyone who took care of my needs. From the Service Mgr Angel to Sal Calicchio who sold me my beautiful care and the finance Mgr Shad. Sal Calicchio has great people skills and is very knowledgeable about leasing, economics of it and of the cars that he is selling. He is honest and trustworthy and you know it is genuine. I felt at ease and knew I had made a good decision because of his great skills. Thanks so much!!! Love my Terrain!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My Experience
byon 02/14/2016
Service tech Angel Lugo is the best I've ever met. I'm 70 years old and have met many. Only complaint is doughnuts are usually gone by noon. You'd think they'd have cookies for afternoon customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Refreshing Experience
byon 02/03/2016
Ron was a breath of fresh air. No hard sell, answered my questions with straight, no nonsense answers. I found the atmosphere friendly and personable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience
byon 02/02/2016
My vehicle was a great value. Matt Cerro was awesome as was Steve in finance
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New GMC Sierra Purchase
byon 01/11/2016
My wife and I stopped just to look and Ron Caltagirone was extremely helpful and provided no pressure while providing great details. In the end we purchased our vehicle. The experience couldn't have gone better. It was our first time there but won't be our last. Ask for Ron you can't go wrong!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Awsome people
byon 09/08/2015
Dan was my saleman be was patient and stayed with me th whole time. I purchased a 2009 chevy hhr and the whole team worked well together. Thank you I will purchase my next car with this company.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wonderful Customer Care
byon 08/31/2015
The dealership bent over backward to complete my service within the tight timeframe required. Their prompt and courteous service allowed me to keep an important late afternoon appointment. I really appreciate the dealership's personal and prompt attention.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great purchase experience!
byon 08/25/2015
We purchased a new truck this past weekend and it turned out to be our best vehicle purchase experience!! It was the most stress free and actually enjoyable time we had. Our salesman, Tony, was patient, knowledgeable, and approachable. Our general sales mgr, Luke, was extremely personal , fair and welcomed us like family. AJ, our business manager was equally professional and helpful. All in all it was a fantastic purchase experience! Thanks to everyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Terrible service department
byon 08/25/2015
Service department is the worst. Don't expect to get anything fixed. The standard answer for everything is: "Vehicle operating to manufacturers intended specification". I don't believe that GM's intent was a poorly operating vehicle. Don't take your business or warranty issues here. You will be sorry!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
quality service
byon 08/02/2015
this was the best staff we have ever worked with from the salesman to the general manager to the finance
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bait and Switch
byon 07/26/2015
After seeing this dealership's excellent prices online, I drove there from 1.5 hours away. As soon as I arrived, I had to look for a salesperson as none were out looking for customers. A gent introduced himself as Tony and I showed him what I printed from online and said I would like to see that red Buick Encore. He took the paper and said he would get the keys. After about 7 minutes, he returned and said "Well, we don't have that car, it sold yesterday (sure it did), but I brought the keys for another red one" (imagaine that). I said, "Ok. I'll be interested if I can get the same deal for one of the same MSRP." He assured me I could. We went to get that car to drive and...you guessed it...although he had the keys, the car was nowhere to be found on the lot. I then said, "There is a blue one over here that has the same MSRP." Tony replied "I'll get the keys for that one, and the keys for the white one parked in front of it." This time, 10 minutes went by, Tony returned and said "Well, I have the keys for the blue one, but we can't seem to find the keys for the White One." Really? REALLY? This is the point where I should simply have left, however I stayed. They finally found the keys for the white one and he told me the stock number was wrong, which lead to another wrong stock number and finally the keys...see a pattern here? I liked the white one and it cost $995 more on MSRP thatn the others. I asked if I could get the same deal on it and pay the extra $995, Tony assured me I could. We took the white one for a drive, when we returned, we took the blue one for a drive. Upon return I said, I will take the blue one for the price I printed from online, and if you can do the white one for $995 more, I will buy it instead. ONCE AGAIN he assurred me they could do both deals. This is now 4 assurances that he can match THEIR OWN ADVERTISED ONLINE PRICE....not another dealership's, but THEIR OWN. We go inside and start the appraisal process for my car and he gets the information ready for the sales manager to run the numbers I confirmed AGAIN we could do the price and he said YES we will do it. A few minutes later Tony comes out and says, "I have some bad news, the advertised price on the car is a MISPRINT." Really? REALLY? Recall, that the VERY FIRST thing I did when arriving at the dealership was show him the printed out advertised price of the vehical and that he already confirmed 5 times now he could do. I went to my car and brought in the printouts for 5 other Buick Encores that I printed directly off the Ferman Buick GMC website the evening before. He looked at all the printouts and then pulled up the website from his desk. Every one of the cars that just 12 hours before I had printed out were $6000 MORE on the website. Clearly at the top of the website in giant print it says "All Internet Pricing is good until August 10, 2015". He brought all of this to the attention of the sales manager who then came out and introduced himself and began to state that a BIG MISTAKE had happened. He stated he had no idea where the pricing on the original car came from...it stated clearly on the printout cars.com, and he had the printout now for 2 hours. He said, "We didn't even have that car." Funny, Tony said it sold the day before. Then, he stated the prices I printed from their own dealer website were MISTAKES. I said, 'Really? You mistaken priced 5 different vehicals, all off by $6000?" He said, "Apparently yes, but they have now been fixed." I said, what are you going to do for this deal? He said, "What I can do is sell you the car for COST minus REBATE minus our DEALER FEE." I said, "show me the numbers." He came back with a number that was, you guessed it, still $6000 MORE than the advertised prices!! I chatted with Tony a bit, and I said, "Is this something you do every day?" His answer was, "Yes every day of the week." I said, "Thank you for admitting that." He then said, "I was being facitious." I think no, this was the first time you were being truthful all day. He made a verbal contract with me 5 times, and then they made no effort whatsoever to make anything even close to right. I did not buy the car and left disgusted. Its obvious from other reviews on this site and on other sites thatn this dealership is staffed [non-permissible content removed] and operates with UNETHICAL business practices. It is unfortunate, I purchased my previous 9 cars from another dealership in another state, and likely would have purchased my next 8 after this one from Ferman...but not with this nonsense!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Oil change
byon 07/25/2015
Took 2 hours for an oil change. Why make a appointment?
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
NEVER AGAIN WITH THESE GUYS
byon 06/18/2015
We went here to purchase a car, we informed them we are pre-approved through our credit union 100% so it is or should be a No Brainer then, WELL, lol,,not even that is easy anymore when your dealing with a finance guy that has greed on the brain and puts that before a customer, a sale and even one of his salesman. It is SAD. All we wanted was to purchase that car we called in about, already agreed on a price, saw 23 good and clear pictures of it on Autotrader and loved it, took a Bank draft there for the full amount and i will be darned, it was still not good enough, the finance Mang. says o, come on, give me 5 min and allow me to at least try and save you some more money by putting you through MY Banks. LOL, Come on,now, really?, that 5 min went into 45 min sitting there waiting, which went into *I will call you tomorrow with the results* (And then shotgunning our credit and lowering our score even more by sending us to many different banks (WHICH WE SPECIFICALLY ASKED HIM NOT TO DO) and remember, we already had a bank draft for the full amount in hand already. Well tomorrow went into 2 days and then into 3 days and no return calls from that Finance Mang. after we called him 6-9 times in 3 days leaving voice messages with NO Return calls from him at all until i was forced to be the Bad Guy and leave him a nasty voice message on day 3 as to if no return call today from you, i will hit the reviews and call your boss. All this time we have the car in our possession but our draft and paperwork sits on his desk awaiting his promise to save us money by getting us financed through his banks. What a disrespectful, greedy finance mang. I will say that we have purchased our last car ever from these folks because of that finance Mang. not even returning our 6-9 calls in 3 days, then finally we get him on the phone on day 3 and his excuse was *I was in a meeting, sorry*, lol, no problem bro, you just cost your salesman another sale that my wife was gonna purchase this week also from them. I would hope that this finance mang. is able to realize that he almost also lost this sale as well due to his unprofessional and uncaring as well as lack of any attention at all to us as customers. I bet he couldn't care less. The Salesman was great though. We did buy the car through our credit union bank draft from here but were put through the ringer with the Fin. Mangs Greed in place of any and all customer service or concerns or even credit damaging cares at all. What a down right shame, you can't even step onto a dealerships lot anymore with cash in full and in hand to buy a car without them STILL trying to get more out of you and in that process, causing you more damage to your credit with inquires then needed, WE WERE ALREADY PRE-APPROVED 100% BEFORE EVEN WALKING ON THERE PROPERTY and gave then there asking amount, still not good enough, and that Fin Mang. laughed at us on the last call without any care at all for us as buying/paying customers. He has proven to be a [non-permissible content removed] is all he is. Sad.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
High Price Service
byon 01/14/2008
I took my 2007 Buick Lucerne in for a simple Oil and Filter Change, Front Wheel Alignment and Wheel Rotation. They charged me $214 for this minor work - I shall never return for service or purchase of a new vehicle. Not surprising that their service department was empty.
- Recommend this dealer? No
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