Tom Bush BMW Jacksonville
Customer Reviews of Tom Bush BMW Jacksonville
Satisfied
byon 04/30/2024
Received promptly with friendly staff. Work done quickly and professionally.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Brake fluid change
byon 04/29/2024
Brian was very professional. Service was great, one hour to complete everything.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 03/17/2024
Attention to detail. Works with you to get your vehicle serviced as quickly as possible.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience!
byon 01/14/2024
First Service for my car I bought this past year from Tom Bush BMW. Service went very well with Tucker managing my service appointment. My car is very enjoyable to drive and selecting the features and buying it was a fun experience with Christian.
Excellence in motion
byon 08/24/2023
The service here from start to finish was excellent. The expectations were clearly laid out by Richard who provided excellent communication the entire time. In addition, they provided visuals of the issues and what the causes were around those issues. Excellent service from top to bottom.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Customer Service
byon 08/23/2023
My BMW service advisor Chad worked very closely with me to see all my requirements were met to my satisfaction. I was provided with daily updates and Chad personally checked my vehicle daily to ensure work was completed in a timely and cost effective manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tom Bush BMW Service
byon 07/21/2023
A nice place to do business. Very pleasant personnel that will answer all your questions.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy peasy
byon 07/01/2023
Went in for annual service. Drop off and pickup was fast. Staff was knowledgeable and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Michael
byon 07/01/2023
Great service and professional technicians.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tom Bush BMW Review
byon 05/07/2023
Effective in BMW maintenance. They handle a large volume of cars each day which can cause increase in the time to service a vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Effic
byon 04/15/2023
Knowledgeable
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy peasy!
byon 04/01/2023
Client focused. Friendly. Awesome.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thoughtful and honest
byon 01/14/2023
My service experience was excellent. The team was thoughtful in their assessment and honest with their recommendations. The video walk through is a helpful value add.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Just nothing but great service
byon 10/05/2022
The very best from start to finish. Chad Weaver and Richard Berry are the finest Service Advisors you could possibly encounter. They are very helpful and able to answer all your questions. The mechanics are the best. A great dealership Thanks for everything
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terrific
byon 07/12/2022
Moved here in 2019. Purchased 2 BMW s from Tom Bush. Their service is the best. Couldn’t do better. They really are great and I should know.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Seamless and pleasant experience
byon 07/02/2022
Eric was great, super easy drop off and pick up for the loaner. 5 Stars for this dealership….once you get past the guy who receives your car(bit of a crappy attitude) and get to service advisor Eric, the experience is easy and pleasant. I like this dealership a lot, from sales experience with them and now service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Extremely Unprofessional
byon 05/24/2022
My partner's BMW broke down, a local mechanic told us that the issue was covered under a recall. We called the dealership who told us that this was true and if we towed the car there, we would get a free fix. Upon towing the car there I was assigned to the service manager Brian Noell. From the start, Brian was extremely angry yelling at me that there was no recall for this issue. Brian acted extremely unprofessional yelling at me several times refusing to even look at the car unless we were to pay $1,100. I will spare all the details here but Brian made me feel extremely unsafe and uncomfortable as a woman alone. I never yelled backed at him but he felt the need to make a scene. When we were finally able to speak to a manager, we were told that there was not a recall for this issue but an extended warrantee which expired on our car just a few months back. We had been incorrectly informed that they would fix this issue for free. The dealership is unwilling to apologize for Brian's actions and is not offering a satisfactory fix to a mistake one of their employees made. I would not recommend taking your car here to be worked on. If you have to take your car in for a recall ( and BMW has SO many) I would get it in writing from a manager that they will indeed fix the car for free before wasting your time. If you are a woman, I would not feel safe going alone.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Over and above
byon 05/13/2022
We had a hiccup at first with service appointment, but Chad came to the rescue. Thanks Tom Bush BMW for making good on my service experience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Advisor, Brian Noell
byon 04/16/2022
Would like to recognize and also recommend, Service Advisor Brian Noell from Tom Bush BMW, for providing excellent service! He took command of making sure our vehicle was serviced promptly and accurately. We value quality client service and Brian delivered on all aspects! Thank you Brian Noell!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 03/04/2022
I enjoyed my service experience at Tom Bush on Atlantic. The staff was very friendly and engaging. My service contact Yara took care of my needs and the service was in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service with Rich
byon 02/23/2022
Richard Berry is the best! When I bring my car in for service, I know that Richard(Rich) will make sure everting is handled promptly and to perfection. He genuinely cares about his clients and constantly goes out of his way to make the experience excellent!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments