Tom Bush BMW Jacksonville

by The Boss on 04/05/2024

Bought a 5 series sedan and it's just beautiful. This is my 3rd car with BMW. My dealings with them were top-notch!!! My sales person, Jitendra Patel, made it a wonderful and fun experience! Thank you.

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by Lacey on 03/13/2024

Never have I had such a seamless, stress free and honest car buying experience! I never felt pressured through the selection, ordering, and trade-in process; All went smooth and easy. I would highly recommend Wesley Castro for any sales needs for all the reasons I list above. I look forward to being a customer for years to come with my dream car.

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by BMW Sue on 02/01/2024

I've had a used BMW sine 2015, and just purchased a new BMW from Tom Bush. The dealership is staffed by excellent people who really know what they are doing and deliver professional, friendly customer service. They also know how to wow customers. Presentation of my new car by my wonderful salesman involved a bow, a reveal and my favorite song playing in a closed room where I could be introduced to the vehicle. More importantly, while dealerships are not inexpensive for repairs, etc., I am always confident that the Tom Bush team will get the job done correctly. The most important thing is that BMWs are excellent vehicles. I loved my old car and am delighted with the new one. Every aspect of this organization is top notch. I'm a very satisfied customer.

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by LJM on 01/29/2024

Chuck Hollis and team handled everything from order to delivery professionally and with great courtesy.

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by jmh on 12/09/2023

great people, no hassles,fair price

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by Scott T on 11/21/2023

Great job coming to a fair price on my new BMW X3. They were able to accommodate my requests and this is my third car at that location. Highly recommended.

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by Bill D on 09/30/2023

Dan Sorenson did a fantastic job helping me order the BMW X5 that I wanted. He keep me informed of the status throughout. When my vehicle arrived he made a bid deal of revealing the vehicle. Helped me set up the electronic functions exactly like I wanted. Very personable and knowledgeable. Can’t be more pleased.

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by Gary Hamm on 09/24/2023

From beginning to culmination, this was an out of World experience. Francesca in sales was superb. She is knowledgeable, thorough and sincere. Sheila in finance and insurance really enjoyed helping and has a great demeanor. Rob in management checked in frequently to make sure the process was seamless. I encourage everyone who is considering purchasing an automobile to contact Tom Bush BMW in Jacksonville. I feel confident you will find what you're looking for should you do so. Without equivocation, I give them my highest recommendation.

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by Dean Zigman on 09/08/2023

It was a pleasure working with Chuck Hollis for the purchase of a 2023 BMW X3....a no-pressure purchase of a great automobile. Chuck was personable and knowledgeable...I have never had such a wonderful experience buying a car.

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by Claudia Adams on 08/31/2023

Everything was first class from test drive to delivery! Patel is extremely knowledgeable and professional.

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by ted on 08/12/2023

professional

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by Bells Books on 05/27/2023

This really is the best place to buy a car! I had previously put in two custom orders at Mercedes of which I didn’t receive either. So I came to BMW after 40+ years with MB. The truly had the Best car buying experience with Dan Sorensen, from any dealership!! I was able to custom build a fully loaded. X.3 and I am so ecstatic! I ordered it in January I ordered it in January and Dan let me know when it would go into production as well as communicating with me when production started. Throughout the process, he kept in touch with me. Check to see if I needed any help with financing ahead of time, and just made sure that I was happy with the whole process sure that I was happy with the whole process. I can’t say how much I appreciate that after the horrible treatment Mercedes gave me I will forever be a lawyer BMW customer thanks to Dan and Tom Bush BMW. What a difference a salesman what a difference the salesperson makes!!!! I think I still might have been upset might have been upset with the whole ugly to your process of it for Dan. Then thank you so much and you have a loyal customer in me!!!!! BMW also has great finance rates!

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by Ray Vess on 05/13/2023

Excellent support on the purchase of my 2024 X5. Was kept abreast of all phases of the purchase.

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by GolfGrl4 on 05/04/2023

This was our first BMW purchase and experience with Tom Bush. We first called the dealership to talk with someone about their inventory of X-5s. We had the good fortune that Patel answered the phone. He is truly service-oriented and dedicated to ensuring that the customer is totally pleased. This was the best car-buying experience we have ever had (and we have purchased many cars over the last 50 years!) We decided to custom-order the X-5 since we wanted a 2024 model, and were told it would take about a month from the order being placed to delivery to the dealer. It turned out to be exactly 4 weeks to order and be delivered since BMWs are made in South Carolina. There was no price haggling since you build the car with only the options you want. Everything is know up-front. Patel is an experienced BMW salesman who was friendly and helpful and realizes that the BMW brand sells itself. He is very knowledgeable about the BMW brand and features. He provided an excellent tutoral of the X-5 features (which are numerous!) They even provide a follow-up session to answer any additional questions you may have after driving the car for a few weeks. Also, a big shoutout to the finance rep (sorry I can't remember her name) who clearly outlined the optional services that were available without pressuring us to buy any of them. I highly recommend Tom Bush if you are in the market for a BMW. It is a first-class dealership who knows how to treat customers.

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by Crystal Marie on 04/27/2023

I feel devastated in dealing with this dealership. Absolutely devastated. I have been a nurse for over 25 years and my husband has worked in Finance for over 30. We fell on hard times post Covid and needed to purchase another vehicle. We did a LOT of research and decided to try this particular dealership because we had heard good things. I don’t even know what to say at this point….I am devastated, heartbroken, and in tears. I have spoken with every member of this dealership I can think of that is a key decision maker and they have all given me the run around. Here’s my situation…I am sharing because I don’t want anyone else to go through this ever. If it can help another person from being hurt then it is worth it. I wish I had known. 🥺🥺 I picked out a BMW and was told I wasn’t approved from the original company it was submitted to, I knew my credit wasn’t the best but I still knew I had plenty of credit for the purchase of this particular vehicle due to the down payment I was going to put down to off-set the credit. Something didn’t sound right, so I called the bank that the loan was submitted to…they said it WAS INDEED APPROVED!!!! I WAS SO UPSET and CONFUSED!!!??? Why would this dealership out-right LIE and not tell me the truth? So, I started asking each *manager* and got basically a different answer. I was told it would take a *while* if it even happened AT ALL? I had this message left on my voicemail from the dealership along with, well…we will have to *see what we can do but at this point we just don’t know*??? HUH??? What do you mean??? I need a car for WORK???? I am SO lost and HURT? I was approved? What did I do wrong here? I am devastated? This is beyond anything I’ve ever experienced? I finally was told a LONG story from the dealership that goes something like this.:…: *Well, this particular bank owes us some money, and they need to pay upfront before we can do anything, they owe us about $3500 at least. ****But what about the blatant LIE we were told? What about being told we were denied financing when in fact we weren’t denied anything!??! I am LIVID by this point this has NOTHING to do with me, this is something that was between the dealership and the bank and I find ALL of this very unprofessional. Basically if there was a problem, why wasn’t it disclosed from the beginning. I wouldn’t have bothered, we wouldn’t have been having this conversation at all. Just having the common courtesy to let me know from the beginning would have been nice. I was HONEST and transparent about my credit situation from the very beginning, why not show me the same courtesy? All customers should be given the same respect. We are all struggling out here. It’s harder than ever!! I’m just trying to purchase a vehicle!! I’m sorry you have issues with this financing entity that you submitted me to but don’t take it out on me???? Finally, I am asked a LOGICAL question, *What would make me happy?* I said, please, can you just honor what you promised from the beginning?? I was basically begging at this point!! I was approved for financing!!! Treat me like any other customer!! This isn’t fair! I am so confused! No different! That is all I want. That is all I’m asking for……please! What is between you and the other financial institution has NOTHING to do with me, if you didn’t want to use them, why did you USE them in the first place, why lead me on or get my hopes up, that’s just wrong on so many levels…..I will reiterate, I was APPROVED! I have proof of this from the FINANCE COMPANY. I’m at a total loss here!!!!???? Once again I am practically begging by this point….🥺 Please, let me have the car as promised with the terms we discussed!?? I have so much I need to do and this has been traumatic. 😢 I’m basically told….nothing….just silence on the other end, till finally….. “Well we can’t always get what we want, and things don’t always work out the way we want them to” ARE YOU serious right now!!!!!! WHY DID you even ask me the question?? Finally, I walked out of the room….I couldn’t take any more of this conversation. My husband finished up. After we were done, I did report this to BMW Corporate, and we have filed other reports to the proper channels as well for follow up. I can’t let this go, maybe it was my unlucky day….perhaps I’m the only person this has happened to. If this is case, GOOD! I don’t want this to happen to anyone else. I want to do my part in making sure I did my best to ensure it doesn’t happen to others by at least getting the word out, and following up with written and verbal reports. The nurse in me has to make sure it is reported at least! I did tell my husband this…..as a last ditch effort, I said honey, even though this is insane, and NO fault of ours, if this $3500 is the problem just call them back and tell them to add it to the back of the loan. I was willing to *TAKE that craziness TOO just so I could have this vehicle that should have been mine in the first place! *** The call was made and it was still a NO with now another excuse involving even MORE MONEY!!! Now we are told it would require several thousand dollars MORE upfront on the original down payment!!!! WHAT? Sometimes, there just aren’t any words! I have always have good memories from car dealerships, this was a first for me. How unfortunate I must say. How unfortunate indeed.

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by Lee on 03/04/2023

Patel went above and beyond to help me secure an M3 that another customer could no longer take delivery off.

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by BGreen on 01/23/2023

It’s a breath of fresh air to walk into a dealership and be treated with respect and professionalism. No runaround, no bait and switch, no shell games with the numbers, just a great deal and experience Chuck Hollis is the best and gave me his full attention to all my car needs and wants. Tom Bush BMW has always treated me right, so I keep coming back. Thanks again for the great help!

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by Ben on 01/14/2023

My Experience with Tom Bush BMW as always was very pleasant. I bought a 2023 8 series grand coupe. Mr. J. Patel (Salese Associate) was fantastic from order placement, customizations, building, and delivery. This has been my best dealership experience so far. Tom Bush BMW all the way!!!

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by Roman on 01/06/2023

Tom Bush BMW and its staff have continued to be professional, knowledgeable, attentive, and perhaps most important of all, easily reachable. I have purchased several vehicles from them over the years and will continue to give them my business. John Banar in Sales and Sheila in Finance demonstrate all the reasons why myself and others love Tom Bush BMW.

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by Ed on 12/01/2022

Was easy process with no time consuming games.

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by ES on 09/13/2022

Great family owned dealership with no pressure. Dan was great to deal with.

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