BMW of Fort Myers
Customer Reviews of BMW of Fort Myers
THE WORST!
byon 12/10/2023
THE WORST! I have dealt with BMW dealers for the last 20 years. Never once had a complaint and nothing close to an experience like this. This dealership is the worst. I brought my car (750i) in for routine service. I was met by a young kid who told me that a "specialist' would be with me in a few minutes and to wait inside. After 45 minutes not a word from anyone. Inside two people were complaining about the service. After waiting 45 minutes I went outside and asked the young kid what was going on. He was very flippant (looking at his phone when I went over) and said "That's your guy over there". The "guy" was chatting with a young lady outside like he didn't have a care in the world. When I expressed my displeasure he said "Your keys are in the car". I left. It gets better. Try calling a number to speak to someone. I called from the road and asked for the Service Manager. After being placed in 4 different voice mails and finally being told the Service Manager was "out" - another young person - a women treated me like I was bothering her- and when I said I would never return she said "Good" and hung up. On the way back, I called BMW in Naples and got an appointment the next day. When I buy my next car in May it will be there.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great Service Department
byon 06/07/2021
BMW of Ft. Myers always does a great job servicing my cars. Carol Berger is a great Service Advisor. They are a very professional group.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
randy porter
byon 05/10/2021
Tom Simmons always gives me a great service. the car wash crew let us down as they soiled the carpet in several areas and broke the seat glide cover on the passenger side. Tom got them to spot clean the carpets.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Owner
byon 05/06/2021
Outstanding customer service. Advisor Carol is the best
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 04/02/2021
Service manager Jose is always very good on making sure our BMW is in perfect shape.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service at BMW of Fort Myers
byon 03/03/2021
I can always count on Jeremy when I need something, whether it's a major concern or a simple question. His communication is always on point and I know all work is done right the first time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
5 Star Customer Service!
byon 01/22/2021
Jose Fonseca goes above and beyond customer service. My vehicle was serviced in a timely manner and they did it right the first time. They always provide excellent service and always walk out of there satisfied. I would definitely recommend BMW of Fort Myers for all of your BMW needs!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Maintenance service Bmw fort myers
byon 01/11/2021
Excellent service provided by Bmw Fort Myer. Service Associate Jose Fonseca always provided us with exceptional customer care.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Replaced fuel pump
byon 10/03/2020
Chad the service rep. was great. He got me a rental car and had the repair complete the next day .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service ;performed on 2010 BMW 328 i X- Drive sedan
byon 08/16/2020
We moved to Florida a year ago. We had service done on our BMW 328 , and purchased a convertible. The ealer kept out older car for three days because of a parts screw up, and we could not get a loaner vehicle. We made two long trips to the dealer and finally got the car back. We meticulously detailed the 328 X-Drive Automobile and returned for routine service and a brake system issue. The service staff returned the car dirty and the paint was scratched...We asked the staff to garage the vehicle but they parked it under a tree. The Brake warning light appeared once again on the way home, and we were advised that we would have to have another diagnostic test performed. We will never return to BMW of Fort Myers.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 08/09/2020
This is the second time BMW FT Myers has told me I have a issue. This time I needed a battery replaced. The ABS light was on. I was told they cleared the code after replacing battery and I need to replace the ABS DSC Module which would be $4,500.00. I said No thanks.. After driving the car less than an hour the light went out on it’s own. Very disappointed. When I picked up the car they had to clean all the dirty hand prints off the door and arm rest. Worse service I’ve ever had.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
My 2016 BMW 535i xDrive A/C issue
byon 07/24/2020
About 5 weeks ago, I lost my A/C in my car. I brought it in for service. A/C was immediately restored with a green dye in place to locate the leak. Fast forward to this week, my A/C went again. I made an appt., the A/C leak was located and was repaired within 24 hours. Super courteous, efficient service with a loaner vehicle. The staff is extremely professional! Would highly recommend this dealership for service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Aaron Hofmeyer
byon 05/13/2020
Quick, professional and on point!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change
byon 01/14/2020
A little over an hour and a half wait for an oil change is too long. Cost was higher than quoted.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
DVM
byon 12/27/2019
This dealership makes the experience of owning a BMW even better.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service-
byon 11/15/2019
Entire staff was courteous and professional. Everything is clean and comfortable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
PATRICIA MCKINNEY
byon 11/15/2019
My service contact Tom Simmons did a terrific job! He could not have been more helpful! Everyone in the service area were very attentive to any needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Overcharged
byon 09/23/2019
My service experience was satisfactory, however, the dealership is offering discounting on service. My bill was almost $1900, and I was not informed about such discounting. Very upsetting that I had to read the fine print after the experience. I recommend ASKING about incentive up-front.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
BMW x5
byon 09/20/2019
First of all ... I received very warm welcome... my X5 was properly serviced to my satisfaction
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Horrible Service advisor
byon 09/19/2019
Chad swindle ft myers location, is the worst service advisor. Laughed when he told me that I was responsible for a second repair, of the same problem that was covered last year under warranty. He said he has no idea how the last service advisor got my claim paid. This is the at least the 5th problem I’ve had with this vehicle and I am out thousands since taking this vehicle from bmw of ft myers. This is my first and last bmw, and chad swindle should be terminated
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Car Service
byon 07/25/2019
I brought my car in to check fluids. Was told instead that I needed a drive motor replaced. I declined the drive motor, but fluids were not checked. Was also told I would get an estimate to trade in my car, that was not done either.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
2 Comments