Audi Wilmington
Customer Reviews of Audi Wilmington
Routine vehicle servicing at Wilmington Audi
byon 03/11/2019
Chris from the service department was very friendly, helpful, thorough and professional. Went out of his way to take care of me. Can’t ask for more than that. Very pleasant experience altogether.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Complementary Multi-Point Inspection
byon 03/06/2019
Knowledge and professionalism of service agent. Questions answered. Service performed promptly and efficiently.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 03/05/2019
Immediate attention to solving my problem. Friendly and supportive service staff. Diagnosed and solved problem while I waited. Highly recommend service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Audi Service - Wilmington
byon 03/05/2019
The service department was very customer focused and polite.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thank you!
byon 03/04/2019
Friendly and timely service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceeded Expectations Extraordinarily
byon 03/04/2019
Our visit was well organized from the view of providing extraordinary service. This dealership is the best. We have not experienced their level of expertise and customer focus from any other business. We really like the positive atmosphere and attitude. You feel like everyone values you. You can ask a question of anyone and if they don’t have the answer they will get it for you immediately. Tom Mihok is just extraordinary as a business manager and leader. He obviously has the respect and support from everyone based on interactions we have observed for the 8 + years we have worked with him. Chris, our service adviser for about 7 years, has built our confidence. We trust anything he reports or suggests to us because we know he is looking out for us. His customer focus and interactions are the best. We wish all business we interact with as a customer we’re as excellent as this business. !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service is improving at Audi Wilmington
byon 03/04/2019
I thought the service representative was listening to my concerns. He was confident that the issues would be fixed today. He discussed particulars about my model that I was unaware of. I feel I know more abt my vehicle and am able to manage the maintenance needed to keep it in tiptop shape.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A great experience
byon 03/04/2019
Assistant Service Manager was very prompt and professional. The lounge area was very comfortable. I really appreciated having coffee, water, and wi-fi.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Audi Wilmington- Great service
byon 02/28/2019
Jessica and Kevin were both extremely helpful, considerate, professional and ensured I had a positive experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience with Wilmington Audi
byon 02/28/2019
No pressure, James Piech and Andy were ultimate professionals. Also, they did not try to sell me anything I did not need--I like the honesty!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
THE BEST IN THE BUSINESS
byon 02/26/2019
Always the customer service and they really do make me feel like they care about me. I absolutely LOVE Anthony who sold me my car and when it is time I will buy from him and only him again. Chris and Jess make your Service Team the best in the business. I really do hope they get the recognition they so deserve!!! They are the best and they are the reason I keep getting my car serviced there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome Customer Service!
byon 02/26/2019
Ease of booking a service appointment; amazing customer service; timely service updates; a nice surprise of a coupon for my service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Walthall
byon 02/26/2019
Moderate repair costs. Preventive maintenance reports.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service rep
byon 02/25/2019
The service was done quickly and the service rep was great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Q5 Service
byon 02/22/2019
Ability to get service done under warranty and access to a loaner vehicle
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service! Honest frequent communicators. Stephan's the best
byon 02/22/2019
Stephen is the best. Honest, frequent communication with a very positive attitude.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
A satisfied customer
byon 02/20/2019
Excellent service as usual.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service...THANKS!!!
byon 02/19/2019
Chris, in Service, was great...very professional and helpful. Also, thank you for picking up and delivering my vehicle as I was unable to do that. Alan, the driver, is very nice and personable. Both are assets to your organization.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Super friendly, helpful, and knowledgeable.
byon 02/19/2019
Friendly, helpful, knowledgeable, and willing to do anything. I have 3-4 dealers that are much closer to me and I drive to Audi Wilmington for a reason.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service review
byon 02/17/2019
My service consutant, Steven Piech was fabulous. He explained everything in detail to me. I had an oil leak that was due to negligence for service performed by Vavoline. He provided a detailed explanation of the problem which I was able to present to Vavoline. Based on his explanation, Vavoline refunded me their service charge as well as the amount Audi charged to correct the problem. Very grateful that he went above and beyond to make sure I was treated fairly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional Experience
byon 02/15/2019
Service from beginning to end. My rep was Chris and he did an exceptional job on all levels.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments