New Country Lexus of Westport

Today 9:00 AM - 8:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of New Country Lexus of Westport

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

Excellent

by natalia on 07/05/2017

I leased ES 350 from Jay at New Country Lexus in Westport and was extremely happy with the professional service.The entire team was very professional and helpful. Ricky Garcia worked really hard with the bank to get me the approval and negotiated to leave the price at the same level.The entire service and expedience was AMAZING!!! Everyone were extremely friendly, always smiling, and beyond professional.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
11 Reviews
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sales Rating

Excellent

by natalia on 07/05/2017

I leased ES 350 from Jay at New Country Lexus in Westport and was extremely happy with the professional service.The entire team was very professional and helpful. Ricky Garcia worked really hard with the bank to get me the approval and negotiated to leave the price at the same level.The entire service and expedience was AMAZING!!! Everyone were extremely friendly, always smiling, and beyond professional.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Easy CPO Experience

by 1konopka1 on 04/28/2015

My wife and I came in on a tight timeline mainly to check on color combinations and option packages available on 2012 and 2013 RX's. I spoke to Tom Savone the day before we came in and explained our situation including our tight schedule. Not only was he able to answer all our questions and have the exact cars available for our viewing when promised, but he was also able to present an attractive deal including a fair trade-in price for our old car. We completed a deposit that same day and the car was in our possession not long after. This is an excellent dealer with great customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Elvis H.Purchased 2015 Lexus ct200h

by ElvisHira on 04/23/2015

Thank You Lexus of Westport for the great treatment i received! Very courteous, professional, clean, attentiveness, friendly, and organized... Very smooth and relaxed buy with Jessica Boiano she is very professional with great treatment understanding what i needed and wanted. Communicating all options and information about all vehicles, on-point experience!! I am definitely recommending all family and friends to Lexus of Westport for a great Genuine experience. Thanks again Ms.Boiano, Mr.Ferreri, and All staff in general for your great services!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Excellent service in Fairfield

by ExcellentSvc on 04/13/2014

I've had excellent service at Lexus of Westport service department in Fairfield. This past visit topped the cake. I thought the dashboard lights went out on my car and thought it may be electrical. I called and spoke with Scott and he sent someone to my house to pickup the vehicle and take a look. The nice man spent time figuring it out on my driveway and explained it was the auto dimming settings that was the issue. It was not electrical at all and he reset everything for me. Scott followed up and I think they were excellent.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Exceptional

by sues101 on 04/12/2014

Wonderful from start to finish. Joe J., Al, and JR made my experience a memorable one. 100% Satisfactory and stress free. I could not be any happier with the quality of service I experienced. Thank you ^_^

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Highway Robbery! 30K service

by fionab on 04/08/2014

It tells you something when the service center is 8-10 miles away from the new car show room. They don't want you in the same place as new car customers. They also neglected to tell me it was in a different place. I have preowned Lexus that needed a 30K mile service. I took it there as it was under warranty. However, it is a pretty standard - oil, rotate, filters, a/c check and top off, lots of inspect and check. $800! Which wasn't conveyed over the phone. I left took it to my foriegn auto repair shop we trust with our baby Porsche. $200 ... Yes, this is the gold coast of Connecticut but that is highway robbery. Especially, when I was under the assumption this was covered under the warranty.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Very poor service at Lexus in Fairfield

by docgeorge on 10/30/2013

Terribe and costly service on repairs. Very poor service on new purchase; took many hours to have service completed after being promised a much shorter time. The Sales person was excellent at Lexus of Westport.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Good Service

by sparker6 on 10/05/2013

Great experience at this dealership. Having minor issues with the car after I got home and they are handling everything seamlessly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

1st Lexus and Loving it!!

by luvmyhonda2 on 02/20/2013

Previous Honda owner and now I bought my Lexus CT and couldnt be happier. service is amazing!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great car buying experience

by nick112 on 10/05/2011

this was by far the smoothest and fastest car buying experience I've ever had. I sent in e-mail requests to the 3 closest dealers to me, and Carl and the rest of the Internet team at Lexus of Westport responded the fastest and offered the best price. When time came to pick up the car, everything was done to my expectations with no surprises. This really was a great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Stay Away High Pressure

by 101lexus on 03/03/2009

High pressure tactics. Reminds me of a boiler room operation with nice furniture. Sales contract was out before I made a decision. Still havent recieved my depost, which wasn't necessary to begin with. If you need time to think, go elsewhere in S. CT area where you're treated with respect.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
about our dealership
Google Map
Amenities
Complimentary Loaner Cars
Instant Financing
Complimentary Coffee
Cable Television
Collision Repair/Body Shop