Loveland Ford Lincoln

by Patrick on 03/01/2023

while driving my 2015 F150, it started missing and several alarms appeared on the instrument panel. I pulled over and shut down, restarted and same thing. Got a tow to the Loveland Ford dealer. Initially I was advised I would be scheduled for 4 weeks away. Luckily for me, there were several cancellations the next morning and they were able to get me in since my truck was there. They determined I had a malfunctioning Throttle Body. It was ordered and the next day I was notified my truck was fixed .his worked out well for me and rather than being 4 weeks out, I was in/out in 3 days.

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by unsure! on 02/16/2023

A very good experience. The car was serviced in a timely

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by Tamara T on 01/08/2023

Hard recall work done and they where very quick and did a great job.. would highly recommend

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by Mr Estes on 01/03/2023

The Service Department is disorganized and incompetent. Dropped my F150 off at the appointed time on Monday morning for three warranty items. On Tuesday afternoon at 3pm I called to see if they were done. To my surprise the service rep had no idea what was being done on my truck. He said that the service tech had called in sick and there was no record of what he did on Monday. How can that be? How do they know what to charge the customer? I guess they just make something up. I said at this point I will take my truck to another dealer for service.

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by Odegard on 01/02/2023

Took a long time to change the oil and do a overall check. 1 hr 45 minutes. Windshield sticker was not installed and the paper floor mat was still in the truck. Really like this dealership,however so those items were minor.

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by Djbhiker1991 on 01/02/2023

Called regarding an oil change, an 85,000 mile service, and a locked seat belt. Oil change was quoted at $70 but the final bill was over $100. No 85,000 mile service and no inspection of the locked seat belt. Unfortunately this is no longer customer focused and it is obvious that money is the sole priority here. The shop is simply a factory line that has been designed for speed of “production,” getting more vehicles through and therefore more money, instead of legitimate quality work. It was pretty clear that there is no more integrity in the business either with the only one of my concerns to be addressed being the one guaranteed to make the company money and then being lied to about the cost (an estimate doesn’t jump from double digits to triple digits).

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by Monty Newton on 08/08/2022

It was not good ask if I wanted tires rotated I said yes when I got my vehicle back noticed that they weren't rotated only took 20 min to change oil and do all the inspection seemed really fast

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by flyfishmark on 05/06/2022

I just had a 5 star plus appointment experience today with Joe from Loveland Ford's brand new MOBILE SERVICE! I have a 2021 F150. Two days ago while at the dealership for an oil change / 10000 mile checkup, Matthew (handles recalls) at the service counter suggested that Allie (heads the mobile service team) set up an mobile service appointment to handle a recent recall for trailer brakes re-programing needed on my truck. I was pleasantly surprised that this was even available. Allie called me yesterday morning and scheduled the appointment for this morning! Joe, the mobile service specialist, was on time, extremely knowledgable, experienced, and thorough- he even got some extra info needed from my truck for a previous recall (photo of my driveshaft that was needed) and took the time to explain the new mobile service, the steps needed to reprogram my trailer brakes, and ALSO ordered new windshield wiper arms (a 3rd recall) for my truck. I consider Joe's service exemplary and my hope is that Loveland Ford will do whatever is necessary to retain top talent like Joe, Allie, and Matthew!! Oh, and also a big 5 star thumbs up to Victoria (service specialist) at the service desk as well who handled my appointment 2 days ago for oil change, 10000 mile checkup, and tire rotation for me in only 1 hour while I waited!!

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by Kirsten on 02/22/2022

Service department is slow, unhelpful, and has poor communication. Came in for regular maintenance on my car at 9:30 am, they found something that needed to be repaired and couldn't get the part for it until several hours later at 3 pm (without offering solutions as to what I was going to do during that time with my 2 kids) and then failed to communicate with me when apparently they received the wrong part and wouldn't even have a chance of completing the work until the next day. I had to call twice at around 4:30 pm to get ahold of my service advisor for him to finally tell me I wouldn't be able to pick up my car until the next day, and then he implied that me having to figure out how I was going to drive my child to school the next day was somehow my fault and not his problem. I was unable to get ahold of anyone on the phone to help schedule misc. work/ diagnostics and had to do so in person because no one called me back. Very disappointed in this service department and will never come back.

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by CDF on 02/11/2022

Love Ford is the worst service department in Northern Colorado. They won't schedule any recall or CSP work, probably because they don't make any money on it. So if you are in the Northern Colorado area DO NOT BUY FORD! you will never get dealership service!

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by Red on 02/04/2022

Absolutely terrible service. Its been over a month now since I was last told my service was going to be handled with extreme importance. I went to get a water pump replacement and it was absolutely awful. Not only did it take days longer then I was originally told because the mechanic wanted to take extra days off vs finish the job when I was told it would be done by. But when I picked it up, putting the key in and starting it the check engine light came on. I was upset but wasn't going to leave until I knew this was fixed. I did not bring it in with a light and now had a light. Was told by the rep that the mechanic did not do anything to my vehicle and it was a check engine light for something on the completely opposite side of where he was working. She said she would have the part over nighted and fixed. Qent to get it fixed waited over 2 hours and was told it wasn't the issue and I needed to come back later when I could leave the car for a few days. Not everyone has that ability and the lady didn't seem to care other then not letting her boss find find out. When I asked for a manager I was told she felt I was going over her head and she was gonna help me fix it. I should have gone to a manager but in the end I talked to a customer service rep and she never called me back. So after this I made arrangements to drop the car off again for a few days. Went to pick it up, I was not given a receipt I was not given and explanation of anything that was done to my car but told it was the timing belt from replacing the water pump. Asked for my receipt and was told I would later receive one....again been over a month i was contacted by a customer service representative when I did a fill out for your experience and was told by her she would fallow up with me and she would make sure this was handled with care and concern. I felt happy and relieved but now over a month and not a word. Awful awful and would never trust or refer anyone to this place. Go literally anywhere else first because here you'll get your vehicle back worse and get told lies.

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by JC on 10/25/2021

Would NEVER recommend Loveland Ford to anyone. I have received nothing but terrible service on my 2019 Ford F-250 and I have received little support from Ford or Loveland Ford regarding this truck. I have been consistently dealing with service issues with them on this truck and previous vehicles. My 2019 Ford- F-250 has been doing the death wobble or "extreme oscillation" according to Loveland Ford and they always gave me the run around. Still to date, it has never been corrected or resolved despite their "attempts" to fix it. They always make you feel like you are the problem an not the issue with the truck. After getting no where with them, I have simply just had to settle dealing with the problem even though it should be covered under warranty and is a safety issue. Now for the final issue that will make me never go back to Loveland Ford for anything. I took my 2019 Ford F-250 in at 30k miles for a service and to have a few warranty items looked at. After getting the warranty items approved, they ordered parts and we scheduled an appointment to have the work completed. I dropped off the truck ahead of the appointment time and they informed me that during the repair work, some rusted bolts twisted off and that they had to send it to an auto body shop to have new studs installed. I understand things happen and they said they would get it taken care of and send to the shop. After receiving no communication or follow-up later that week, I followed-up twice in which the told me they it was still in with the autobody shop. I finally called the following week and they said again said... still no update. I explained that I used this truck for work to haul trailers and was needing it for the weekend. They called back later that day and said it was done. I went to pick it up and looked at the repairs and needless to say, I was disgusted. They simply bent the body panel to wedge in a steel bolt in and then simply put a nut. This was their "installing a stud and having to take it to an autobody shop". They left the body panel dented with metal from the paint chipping and the steel bolt exposed... so this will not definitely rust for sure now. Not sure what auto body shop would do that kind of work and why Loveland Ford would have accepted that quality of work. On top of that, the sidewall on my front tire had a large scape which indicated to me that someone hit a curb. I know for a fact it wasn't there when I dropped it off because I always take pictures of my truck before and after I leave it for service. After being so frustrated, I went back and looked at my dash camera and needless to say, this is the part where I will never trust Loveland Ford again. Despite them having my truck for a week, they never took it to the auto body shop until the morning I called a week after the appointment even though they told still no update from the auto body shop. Nothing but lies and runarounds with Loveland Ford. No attention to detail, no quality control, no communication, just terrible service and they do not stand behind their work. After them knowing I was frustrated, I get no follow-up communication (phone call), just a standard generic email asking how was my service even. I will take my business elsewhere and hope other people read this review and do the same so they too are not left in disgust or frustration. There is no trust at Loveland Ford and their service is terrible.

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by Indifferent on 10/07/2021

Busy, indifferent attitude, expensive...

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by KES on 07/14/2021

I have had 3 appointments for an oil change and each time had to wait for at least an hour and a half before they even took my vehicle in to be serviced; and then only because I had to ask what the delay was to get things started!!! Total waste of my time. They should not overbook appointments if they can’t be somewhat timely in their service. Today the manager of the dealership told me that they tell people up front there is a 2 hour delay, which I was never told. If I had been I would have left. Then he told me he didn’t believe me when I said I was not told anything about a delay. He basically accused me of lying and I don’t think questioning your customer’s Integrity is a great way to keep business. I will never go back. Three strikes and you are out in my opinion.

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by ejones40 on 06/25/2021

It took a while to schedule the appointment because they were booked up for over a week. I was pleased that when I did schedule an appointment at 8Am and took off from work, that Loveland Ford honored our appointment time and got my truck in at 8 am and out fairly quickly,. Nothing worse than making an appointment and taking off from work only to have to wait.

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by prillygirl on 06/10/2021

Went in for an oil change without an appointment t and was in and out.

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by Kathleen on 03/17/2021

Brett Parker and Steve Houser - Excellence in customer care, integrity and communication. Steve was highly recommended to repair my vehicle and has earned my trust and confidence as his work was to the highest standards. I genuinely recommend them and will return for maintenance and needed repairs without hesitation.

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by Keven McC on 01/22/2021

Professional, courteous, and friendly are words that come to mind when visiting Loveland Ford. I've had the pleasure in having Brett as my Service Representative, who has been nothing less than one of the best customer service reps I've encountered in over 40yrs. His attention to detail, and comprehension towards listening to his clients, is impressive enough to mention. I appreciate Loveland Fords staff overall as they don't drop the ball, and keep you informed along the way throughout each service they offer. Thanks Brett, and Thanks to Loveland Fords Staff for timely courteous service.

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by G-Young on 11/09/2020

In a short time my problem was found and fix.

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by AmandaM on 10/30/2020

LOVELAND FORD- What a relief!! Having had a very stressful and concerning experience from another Ford dealer in Northern Colorado in the past, I cannot express my gratitude enough to LOVELAND FORD for their quality of service from the purchase of my 2020 Expedition with ELI HODAPP (sales) and MIKE MYER (GM), to financing (RYAN FISH), and continuing through to my first oil change with ANTHONY SALAZAR (service)! Unlike my previous experience at another dealer, LOVELAND FORD was a flawless and, dare I even say, a FUN experience. The attitude, capacity for care and the availability all team members at LOVELAND FORD exhibited were beyond anything I would expect from any business, especially not from a car dealership based on my previous experiences. Thankfully, I drive lots of miles so I'll get to visit often and experience the welcoming, friendly, honest and UNMATCHED SERVICE from LOVELAND FORD!

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by EricBlake on 09/05/2020

Previously both myself and the Service department had a bad day...on the same day... I was frustrated and wrote a poor review. Not completely fair to them. Since that day, we had a positive interaction and all previous issues were addressed. They provided excellent service (02 sensor) and fully tested the vehicle prior to completed service. Their service was complete and thorough. They resolved the issue for a more than fair price and it was done in a timely manor. I should have been more persistent and less reactive. They have earned my respect and business. During these times with the china crap, we have to remember to remain more tolerant of timing and abilities to interact. Loveland Ford has stepped up and resolved and properly services my vehicle. Thank you

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