Prestige Chrysler Dodge Jeep Ram
Customer Reviews of Prestige Chrysler Dodge Jeep Ram
Cannot recommed
byon 04/08/2015
I purchased a used truck a couple months ago. Sales wasn't overly friendly. Part of the deal was to have them add a tow package (Electric plug in the back and hook up). Had a call on a review and told them I wouldn't until everything was done. A few days later got a call that the parts were on order. Scheduled for a week later. Truck in, next day they called. Wrong parts, reordred. No big deal. A week later truck back in. I asked for all my trouble if they could add in my trailer brake (I had the part). 5 minute job. Next day I picked up. Service said they asked 3 managers if they could put the brake on and were denied. They also lost my keys and took some time waiting to find them. They didn't look very busy there. I kinda know why now. I cannot recommend.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
The Worst Service Department in Longmont
byon 10/06/2009
This dealership service department is the absolute worst I have ever had to deal with. When vehicle was brought in for repairs, the quote was $400 throughout the day the bill increased to over $1,000. While driving the "repaired" vehicle home the primary problems that the vehicle was brought in for reappeared showing that after $1,000 worth of repairs little to nothing was really done. I brought the vehicle in the following week and was told that everything would be taken care of. What they really meant was that they would look at the vehicle again and determine another part needed to be replaced which they failed to replace and I needed to spend another $300+ on repairs. After speaking to the service manager they were only willing to drop the new labor costs dropping the price down to $215.00 in addition to the over $1000 already paid.
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